Part of my order was canceled without notification, and I bought a set, expecting both to come together only to find out the day of delivery. It was no longer available. I was not made aware, and I wa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love it. Products are unique and quality is great 🥰.I have an issue with my address I contact costumers services by email and they fixed my issue. Efficient employees 🙌. Thanks you I really apprec... Se mere
Virksomheden har svaret
I own about 7 to 8 pairs of Kurt Geiger‘s heels, and they will continue to be some of my favorites to wear. The quality is always amazing and they are extremely comfortable. I can wear heels for a lon... Se mere
Virksomheden har svaret
Do not purchase any Kurt Geiger products online. I made a purchase and part of the order never arrived. After multiple telephone calls, emails and screenshot from FedEx indicating only 1 item was mail... Se mere
Virksomheden har svaret
3,5
Middel
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Kurt Geiger
Hello Brunetta,
Thank you for your feedback! We’re pleased to hear that your order arrived within the expected timeframe. We appreciate your support and hope to welcome you back again soon!
Kind regards,
Team Kurt Geiger
The customer service is great
The customer service is great, they respond fast , my only problem , why you do not you make it easier for customers by accepting price adjustments for orders placed within a specific period of time when price drops?
Why should we receive it then return it and place a new one , not convenient at all in my opinion
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Carol,
Thank you for your feedback. We appreciate you sharing your thoughts regarding price adjustments and understand your point about wanting a more convenient process when an item’s price changes shortly after purchase. Your feedback has been noted and shared with the relevant team for consideration.
Thank you for taking the time to provide your suggestion, as customer feedback helps us continue to review and improve our services.
Kind regards,
Team Kurt Geiger
i didn’t receive one of my bags
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Beyonce,
Thank you for your feedback. We’re sorry to hear that you did not receive one of the bags from your order.
To allow us to investigate this further, please respond to the requested information. Once received, we will be able to review this matter and advise further. Alternatively, please reach out to our customer service team for further assistance.
We appreciate you bringing this to our attention and look forward to assisting you.
Kind regards,
Team Kurt Geiger
Perfect pair of sandals.
Sandals are perfect. Did not take long for them to arrive.
Can wear them with jeans or sundresses.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Nola,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re happy with your purchase and that your order arrived promptly. Your support means a great deal to us, and we hope you continue to enjoy your new addition.
Kind regards,
Team Kurt Geiger
Yes it was what i wanted
Yes it was what i wanted. Small and compact. No issues with placing am order. The quality is awesome
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Mackenzie,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’re pleased with your purchase and that your shopping experience was smooth from start to finish. Your kind words about the quality of our products are greatly appreciated.
Thank you again for your support, and we hope you continue to enjoy your purchase.
Kind regards,
Team Kurt Geiger
I’m Very Disappointed and Heartbroken 💔…
I’m Very Disappointed and Heartbroken 💔 My Birthday is Friday and My Sneakers aren’t her Yet I was Reassured they would be here I ordered in time to be here for My Birthday Party 🥳
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Catrie,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not yet received your order. We understand how important it is for your parcel to arrive on time, especially for a special occasion.
To help us investigate this further, please reply to the email we sent requesting your order details. Once we receive your response, our team will review your case and assist you as quickly as possible.
Kind regards,
Team Kurt Geiger
Superb service and knidness
This is a late review for which, I apologise. It is for Rachel at the York Designer Outlet. I went in to see if they sold individual bag straps. Unfortunately, they didn’t. However, Rachel asked me to wait a minute whilst she checked. She returned with several straps from which, I chose two. She wouldn’t take any payment as they weren’t stock. I couldn’t believe how she had gone out of her way to look for these for me and her generosity. I am extremely grateful for her kindness and have used the straps to upgrade my handbag. What superb service. Thank you Rachel. You are what makes shopping a pleasure.
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Rachel,
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience in store. It’s wonderful to know that a member of our team made such a lasting impression through their dedication and willingness to help. We will be sure to share your kind comments with Rachel and the store management, as recognition like this means a great deal to our teams.
Thank you again for your thoughtful feedback and continued support.
Kind regards,
Team Kurt Geiger
On time delivery
My order arrived on time as scheduled. Item was as expected.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Gigi,
Thank you for taking the time to share your feedback.
We're delighted to know that your shopping experience met your expectations. Your support is greatly appreciated, and we hope you enjoy your purchase.
Kind regards,
Team Kurt Geiger
I love my new bag and sandals
I love my new bag and sandals. The timing and packaging is perfect. I love how unique the designs are, i always get lots of compliments.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Melissa,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve had such a positive experience with your recent purchase. Your kind words and continued support mean a great deal to us, and we hope you continue to enjoy our collections.
Kind regards,
Team Kurt Geiger
my package hasn’t been shipped out yet…
my package hasn’t been shipped out yet nor has it came!
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Life as Mara,
We're sorry to hear that your order has not yet been shipped or delivered. We understand how disappointing this must be.
Could you please share the requested details with us? Once we have them, we'll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
My experience
This is my 2nd purchase, I’m pleased with the quality and will continue to order but a soon as I ordered my items (I hadn’t even received my package) the slides went on sale. I called for a price adjustment but they said they couldn’t honor it. This will be something I’ll make sure my friends and family are aware of when ordering.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Davetta,
Thank you for your 4-star review and for choosing Kurt Geiger again!
We're delighted to hear that you're pleased with the quality of your purchases and that you plan to continue shopping with us. We do, however, understand your disappointment about the slides going on sale shortly after you placed your order and that a price adjustment wasn't possible.
We truly appreciate you taking the time to share your feedback, and we'll ensure it's passed on to the relevant team for consideration. Thank you again for your continued support, and we hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Timely delivery and great deals
Timely delivery and great deals! I luv me some Kurt Geiger. Wish the jelly collection came in bigger sizes. Soooo cute. Ty.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Darice,
Thank you so much for your wonderful 5-star review! 💛
We're delighted to hear you were pleased with the timely delivery and great deals, and it means so much to know you love Kurt Geiger!
We also really appreciate your feedback about the Jelly collection. We'll be sure to share your suggestion for larger sizes with our relevant team, as customer feedback is invaluable in helping us improve our collections.
Thank you for your support, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Order 2 different pair of slides and…
Order 2 different pair of slides and ordered up 1 whole size and both pairs were too small
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Dee,
We're very sorry to hear that both pairs of slides were too small, even after ordering a full size up. We understand how disappointing and frustrating this must have been.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
Delivery was great.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Toots,
Thank you for your 4-star review!
We're delighted to hear that you were pleased with your delivery experience. Your feedback is greatly appreciated, and we're glad we could meet your expectations.
We look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger.
I have not received my order
I have not received my order. I’m having a problem tracking it as well.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hello Mannette,
Thank you for your feedback. We’re sorry to hear that you have not yet received your order and that you are experiencing difficulties tracking it.
To allow us to investigate this further and assist you as quickly as possible, please respond to the requested information. Once received, we will be able to review the status of your delivery and provide an update. Alternatively, reach out to our customer service team.
We appreciate you bringing this to our attention.
Kind regards,
Team Kurt Geiger
Return process is terrible
Returns are a pain and take forever to get money refunded all I needed was a size up and it’s going to take weeks for me to receive my money back.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Customer,
We're very sorry to hear about your experience and understand how frustrating it must be to wait longer than expected for your refund, especially when you simply needed a different size.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and for your patience while we look into this.
Regards,
Team Kurt Geiger
After three tries and moving up a size…
After three tries and moving up a size and a half I finally have shoes that fit. I have purchased the same shoes in the past and I ordered the same size I originally purchased. I ended up having to move up 2 sizes above my normal shoe size. Something is wrong with your sizing. If I didn’t already love the shoes I would have given up.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi RaeLynn Dover,
Thank you for taking the time to share your feedback.
We're pleased to hear that you eventually found a pair that fits and that you love the shoes, but we're sorry to learn about the difficulties you experienced with the sizing. We understand how frustrating it must have been to go through multiple exchanges to find the right fit, especially when you've previously purchased the same style.
We truly appreciate you bringing this to our attention, and we'll ensure your feedback is shared with the relevant team for review. Comments like yours help us improve our products and customer experience.
Thank you for your patience and continued support.
Regards,
Team Kurt Geiger
Excellent customer service
Excellent customer service. The bag and shoes were beautifully wrapped. Super fast shipping as well.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Kari,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had an excellent customer service experience and that you loved the beautiful packaging of your bag and shoes. It's also fantastic to know your order arrived so quickly.
Your kind words mean a lot to us, and we truly appreciate your support. We hope you enjoy your new purchases and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Big Feet in The Most Beautiful and Comforting Sandals
I ordered a pair of Orson Rope Sandals in light pink. My size is 11. When I opened that box it was so beautiful, and trying them on for the very first time made me cry. They are beautiful on my feet and actually fit my feet that people say are so big and flat. Thank you so much for making my day and my happy tears. Beautiful and absolutely comfortable product.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kurt Geiger
Hi Shivanna,
Thank you so much for sharing such a heartfelt review! 💗
We're truly touched to hear how much you love your Orson Rope Sandals. Knowing they fit you perfectly, made you feel confident, and even brought happy tears is incredibly meaningful to us. Everyone deserves to feel amazing in their shoes, and we're so glad we could be a small part of making your day so special.
Thank you for choosing Kurt Geiger and for sharing your experience. We hope you enjoy every step in your beautiful new sandals, and we look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Besvarelse fra Kurt Geiger
Hi Carla,
Thank you so much for your 5-star review!
We're delighted to hear that you had an excellent experience. Your kind feedback means a lot to us, and we're thrilled we could meet your expectations.
We appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.