Kohl's Anmeldelser 

Saw an Under Armour display with two large signs that said 25% off. Underneath the large signs was a smaller one listing three styles with regular price listed as 25 dollars and price after discount as 19.99. I purchased three shirts directly under the large sign and was told they were not on sale. This was false advertising or deliberately misleading the customer. In the future I will purchase directly from the Under Armour Store.

I have been a longtime Kohl’s customer and have never had the issues like I’ve had recently. I made some purchases last month and my daughter very graciously put them on her Kohl’s credit card. I have her paper bill that came in the mail, walked into our local Kohls with it to make the payment.
Complaint #1: there is no longer a customer service desk at the front of the store. Amazon drop offs have been moved to the back of the store, which is fine, but now if you have a return or you want to make a credit card payment, you have to wait in the long line with everyone else making purchases. I waited 15 minutes.

Complaint #2: the sales associate could not take my money because all I had was the paper billing statement for my daughter’s account and she claimed she had no way of knowing where to put the money. With the bill in front of her. Showing amount due. 😳

So after walking around, trying to figure out where customer service is at the Kohls store now, only to find out I had to wait in the long line with everybody else, then I still wasn’t able to pay the credit card bill.

Very poor customer service Kohls. Very disappointed and frankly, I don’t plan to return.

I love Kohl's! Our local store has a very nice mannequin, that I like to kiss and hug and touch. Also, it is very satisfying to go into the changing rooms while the ladies are trying on bras and panties.

Well I ordered 10 XXL boxers. I received 2 XXL boxers and 8 XXXXXL boxers. I started the return online, printed and enclosed the return authorization slips and spend $18 to ship them back for a refund. Almost 4 weeks went by and I contacted them via the website chat (there's no phone or email listed). Went around and around and the associate said they could see the package arrived at the return facility but that was the end of it. I told him the story and he said he would expedite the return a couple more weeks go by and I have no refund, no communication from them of any kind, so I guess I'm out a couple hundred bucks. BEWARE DO NOT SHOP THEM ONLINE.

Went to Hingham, MA Kohl’s today. I haven’t been there for a while and now I know why. What a dump.
Intended to buy sneakers. Good luck with that! 10 am on a weekday morning and the place is trashed.
Another retailer headed for liquidation.

Overpriced Walmart.
No reason to pay premium prices to walk into a building that sells the same garbage Walmart does at great value prices. Their associates are demanded and punished for not selling their promotions harder enough, customer service is usually frantic because nobody knows what they’re doing, and the business just relies on people being good samaritans.

This company messed up my entire online order. I asked for both items to be shipped out, they instead shipped one and did in store pickup several states away.

I attempted to call and get the issue resolved, but customer service was childish and unprofessional, refusing to resolve the issue and telling me that it was not my responsibility to drive the item back to the store if I want a refund, claiming that they cannot do a return label.

I would not recommend this company

I have not shopped at kohl's for about 15yrs., and now with a recent experience I know why. I went into a store to order an item, they no longer take orders. I place the order on-line, never received any kind of confirmation of my order, yet they had no problem charging my CC. I kept checking the status of the order, and kept receiving an automated message saying they are working on my order after two week from initial date. Finally by accident I was able to get my order # and check on the status of my order, only to find out it's sitting at the store for pickup, yet I never received a notice for pick-up and the date of pick-up was about to expire. I had one day left to pick item. Needless to say, I will never patronize a Kohl's store ever. Worse customer service by a retailer.

My order is lost in transit. I have been waiting for 22 days and UPS says there is a “delivery exception” yet they still REFUSE to refund my purchase.

They claim that their policy prevents them from issuing a refund. If that’s the case, leadership should seriously consider changing the policy.

Was told I could do an even exchange in store, if they dont have them they will re order. They lied. Then refunded me $20 less then what I paid. Won't give in store credit. And when I saw another pair of shoes never came they said they didn't have them and have to wait another 10 days for refund plus a week to reship.so im out $100

Order placed 12 days ago still has not been shipped. After a 25 minute online chat, the agent was unable to assist and advised me to call customer service for immediate credit.
Customer service person was in another country, difficult to understand, and said credit would be issued in 10-14 business days. My account has been charged, and payment is due tomorrow. Agent advised there was nothing more they could do. Payment must be made or late fee would be assessed which I would be "allowed" to dispute if qualified. Never again.

I ordered a waterproof floating i phone case, and got a cheaply made in China blaze orange phone cover

San Jose, CA: A checkout clerk interested me in joining the Kohl's Rewards Program to get a discount on an item I was purchasing. But without telling me he also applied for a Kohl's credit card under my name. It was all deceptive and misleading and the clerk never said he was doing anything more than including me in the Rewards Program. When I found out I confronted the manager, but she side-stepped and just gave me the corporate phone number to cancel the credit card account. I have since read that businesses like Kohl's encourage employees to generate more credit card applications and can be compensated for the practice.

I was at Khol’s today,and I had realized I had my period,I freaked out and called an employee over,she was the sweetest person I’ve ever met. I forgot her name but she was amazing, I told her about the situation and asked for a pad+new underwear,she happily gave me some and even extra pads.truly an angel.

I'm almost sure that when I visit Kohl's store, there's always an item that I like, and that's what happened today!

Received a gift card and a coupon in my email to use for my birthday.. the codes only worked on the website, not the app. My gift card didn't work at all, but when I went to the store they had no idea what to do. They eventually told me if I bought something and then returned it, they could give me a card with credit, but then the code for this card also did not work on the app.

I wouldn't even give one star but you have to , to leave the horrible reviews! I placed an order on April 16, 2026. It's April 30 and no order has been delivered. I called to check and was told that it can't be resolved until the end of the day, of April 30, 2026. I mentioned that I work for the postal service and knew the package wasn't there today and the " customer service" person suggested that me being upset was due to my job and the reason I haven't gotten it was due to my job, and that it wasn't his company that I should be concerned with , but mine. Very rude!

I buy a lot of merchandise online. kohls.com is by far the worst. A constantly bad experience. I don’t know how they screw up so much. I’ve reached my limit and refused to shop at kohls.com anymore. The stores are generally good. Their online system and customer service has to be the worst in the world.

worst customer service ever, I would give them less than zero if possible

Kohl’s lost my online orders twice back to back. Customer service reps were all rude. I spent approx 4’hours on phone with these kohls customer service “reps”. I will not shop at kohls ever again and if u don’t want aggravation and stress I would not shop there either