Kohl's Anmeldelser 

It is really sad that it takes almost a whole week for your order to ship. They another whole week to get it. So you have 2 wait almost 2 weeks to get you order that seems a really long time and with the 100's of stores they have they can't ship it all sooner??????? Guess this is why I stopped buying from them years ago. :-(

A customer of Kohls for many years = profits for Kohls. In May, I called customer to ask for a return label and was told flat out must be 100.00 purchase; this was 97.00. Explained that the nearest store was 50+ miles away. Didn’t matter. So I mailed it back to them for 12.00. Shame on Kohls for treating their customers as disposable!

THE ABSOLUTELY WORST COMPANY ON EARTH!!!! THE RUDEST REPRESENTATIVES ANYWHERE!!! WHEN I TRIED TO GAIN ACCESS TO MY ACCOUNT, I WAS TOLD THAT I SHOULD CALL BACK IN A FEW DAYS SO TECH SUPPORT COULD HELP ME!! WHEN YOU ASK TO SPEAK TO A SUPERVISOR, THEY SIMPLY ACT LIKE YOU ARE NOT ON THE LINE AND HANGUP!!! WORST CUSTOMER SERVICE ON EARTH!!! THEN I WAS TOLD I WOULD BE CALLED BACK!!! THAT NEVER HAPPENED!!! I HAVE BEEN WORKING ON THIS FOR 4 DAYS!!! I HAVE NEVER BEEN LIED TO AS MANY TIMES AS THEIR REPS HAVE DONE FOR 4 DAYS!!! SAVE THE GRIEF, CLOSE YOUR ACCOUNT AND USE ANYONE ELSE!!!! THEY CAN NEVER BE TRUSTED!!!!!!!!!

I have ordered and really liked items I have ordered at Kohls. However, their return process is horrible and complicated. I called to see what I had to do to return a pair of jeans capris that were too big because the instructions on the invoice were confusing. You have to put whatever it is in a box, not the bag it came in. I was told to take the label off the invoice and drop it off at the post office. The only label there was was one with a UPC code on it and some dates. I specifically ask if that was what I was supposed to put on the box and was told yes. I dropped it off at the post office and they returned it the next day to my home stating that I had to pay postage. I called customer service again and told them what happened and and said the first person I talked to never told me I had to pay anything. I was told by the second person that yes indeed I had to put the label on the box and take it to the post office and pay postage because they only give you free postage for returns if you buy over $100. I went to the post office again to pay the postage and was told the label has no identification as to where the box needs to go. Call 3, I told this representative that I was told that the barcode was all they needed even though I’ve never seen a return label that looked like that before. Now I was told that I have to take the address to the post office on my third trip there and tell them to make a label and this representative gave me the address it needs to go to. I wrote the address she gave me on the box along with my return address and took a third trip to the post office. I had to pay almost $13 to return a pair of $20 capris. I will never buy any clothes from them again or anything that I even think has a chance of needing returned. This was horrible.

NEVER order online from Kohl's. They shipped me the obvious wrong product, absorbed the return but I had to pay postage. I won't step foot in a store given my horrible experience.

There are some people posing as customers at the Sephora perfumes department and assisting unsuspecting customers to select the best perfumes to buy then when you take take it upfront to pay for it, it shows in the receipt that the perfumes has been scanned & paid for, but when you check your entire shopping it is no where to be found only to realize that you purchased a perfume for that person who was pretending to assist you to purchase it. It is very unfortunate for such kind of behavior to be happening in this day and age.

I ordered 4 sets of chair pads for my outdoor furniture and I only received 3 sets. Upon accessing the "Chat" button I was informed they would place the order for another set and I would not received it for 7 to 12 days, This was not acceptable to me as I have company coming, KOHL'S could care less, they would not expedite shipping to me and would not give me any compensation in anyway. UNACCEPTABLE and I am a MVC Customer which means I spend a couple of thousand dollars a year there or online, well I will not be doing that in the near future I will take my business elsewhere because apparently I am not valued as a customer by KOHL'S,

I will no longer be placing any orders with Kohl’s. I will also be canceling my credit card. I ordered a perfume. It was delivered today. Destroyed packaging, destroyed box and used perfume.

They advertised a clearance price on Kohls. The price didn’t change no matter what color I chose. I look for bargains all the time and am aware they often it’s just one color but the price displayed changes depending on what color you choose. This wasn’t happening no matter what color I chose. It said clearance for $28 But in the cart it was around $80.
I tried talking to them, no luck. The chat person asked me for the sku and I went to find it, (I told the person I was looking)came back a very short time later, like a minute, all I did was copy the actual title, and it already said they were disconnecting due to lack of response. I got them in time but they disconnected me anyway after they did not like my insistence that this is illegal. I called with no help there either.
So I went to post a review. STRANGELY when I tried to leave a one star review (twice) it would not submit it and I just got that forever loading thing. Suspicious, I tried one more time, with screen recording on, for the third time to leave a one star review. Same thing happened, so I then tried to leave a Five Star review and explained in the comment that this was a fake review because of what I suspected. A you believe it? The five stars review went right through! lol.
I’ve contacted their corporate to let them know I was reporting then to the FTC for deceptive pricing as well as review suppression.

I ordered about $100 of clothing online. It somehow got lost in shipping and trying to get Kohls to refund me for an order they clearly see never arrived has been a battle. So far many calls, round and round and still no refund. Never ordering online from them again.

This store in the North East Columbia has really gone from bad to unbelievable. My wife and I walked into the store and were met by strong odor fragrances that made her nauseous. The jewelry section is absolutely a disaster, I must give them a one because they didn’t have what we want, but at least they admitted they were low on birthstone items.

The customer service is very bad when I try to pay or give a payment. This lady was very rude and ignored me5/29

Highway theft. Purchase towels totaling $27.88.. At store because I didn't have my card with me, they looked it up for the balance. Casher stated amount due $30.67, paid it.. Found out store don't know exact amount from Citibank, therefore charge %10 more..From which they don't refund you, they keep it as a credit for 4 month unless you call em and request a refund in then they Mail it to you... If you don't use it for request refund, They keep it.. Sound like Fraud to me. If the consumer doesn't realize it, 10% is stolen from them.. Corruption, scam, dishonest.

The app is fine but the website itself on desktop REFUSES to load anything 99% of the time. Infuriating for customers trying to spend money at their store. They should invest in a better experience for their online shoppers. Using the app isn't always convenient. Highly unsatisfied this has been going on for years and something they ignore or refuse to address.

Great store. Yeah I know their sale prices are generally the same as a discount store but with my Kohls card I save more and get kohls cash. I definitely buy most of my Xmas presents here. The local store employees are so friendly and helpful. It doesn’t matter if it’s a kohls or an Amazon return they are great. Always professional

I bought 4 pairs New Balance sneakers Kohl's online- gift for friend, not sure about the size. One pair fit well ; kept those and returned the other 3 pairs for refund to my Wells Fargo Visa . One month later, I've received credit for only one pair, not three. I opened a dispute with my bank claiming, justifiably, they owe me for 2 more pairs of sneakers. It's a good thing I kept the Fed Ex shipping receipt with the tracking # , because Kohl's denied my dispute claim and refused to issue the credit I'm due. WORST STORE ON EARTH !! HORRIBLE CUSTOMER SERVICE !! I called them today ( Kohl's online CS ). Guess what - sure enough, I gave them the tracking # and she acknowledged receipt of the sneakers. Duh .. she said she doesn,'t know why I got a refund for only one pair. Said she doesn't know what happened with the other 2 pairs. DO NOT BUY FROM Kohl's. If you must, then be prepared for days, weeks and months of aggravation if, God forbid, you return something. I hope they go bankrupt !! They deserve it !!

Don't even bother shopping online! I placed an order back on 7 May, label created on 8 May with a delivery date of 12-15 May....and it has NOT been picked up by USPS. They said they would request replacements instead of truly trying to figure out what went wrong. I had to tell them 3 different times I wanted a full refund.

Don't waste your time or money on this overpriced Walmart. You want some really good quality? Go check out TrueClassic! TrueClassic might be a little more expensive, but they are spot on their deliveries and their quality is very good.

While I was employed with Kohl’s I did not recognize what was stated on their website. The position I applied for was a part time position and I had already discussed my schedule and availability in the beginning of the onboarding process in which the lady who was doing my onboarding listened and scheduled me for the appropriate times. Later on another lady got added on to my scheduling. She started adding full time shifts to my schedule that I could not change so I told her in person that I cannot work these times and I asked if I could change my schedule then she told me that I have to pick this job or my other job. She also told me that I was causing “schedule conflict” and that I will be terminated soon trying to put the blame on me. They were very quick to terminate me may I add. I assume that you cannot have another job while working at Kohl’s. I also want to point out what they state on their website which is that they are an “empathetic” company now this statement is what rubs me the wrong way. As an actual deep empath I do not believe that they practice empathy like how they state on their website which makes me have trust issues with jobs I apply for in the future. One of my coworkers was very hostile with me on my first day and nobody stepped in or helped me. They also made me stay almost 2 more hours after my scheduled time and they were just going to keep adding on tasks if I hadn’t left immediately. I would like to say that this is one of the most toxic work environments I’ve been around I felt like I was being singled out while everybody else was working together. During inventory I was told to go fold the clothes and wasn’t taught how to do inventory with the rest of the group. I wish this place luck and hope it stands for a little while longer if it does.