Kohl's Anmeldelser 

There is one thing Kohls is well known for in our household, shipping ALWAYS taking much longer than what you’re told it will take. I know, they aren’t responsible right? Well they have continued to use the same worthless company for years, FEDEX. Yes, they have some responsibility in this as they could certainly use someone else! Once again, my order will be at least an additional 5 days longer!

Ordered a king set of sheets and received a used flat sheet in a bag! Online chat is a joke. Would not give me a corporate email to send a complaint. Now I have to make a trip to the store to return. No accountability for poor service.

WISH I COULD GIVE THEM A ZERO.

I ORDERED A COMFORTER SET FROM THEM. NO SHAMS FOR MY PILLOWS.

MY ORDERS HAVE BEEN LATE. MIRE LATE THAN EVER B4-NO MORE ORDERING A COMFORTER SET FROM THEM NO MORE. VERY DISAPPOINTED IN THEM.

I love the employees at Khols in Cleveland. They are absolutely great. Never had a problem with them. Just wanted to say thanks.

I had an interview at 2pm today I was waiting in the zoom meeting for 40mins no one joined

I ordered some shirts that had to be sent to my home address. I never received the shirts. I spoke with someone at Kohls, and said that I wanted the money back,cand the $5 Kohls reward that I used on the purchase. To this day 3 weeks later I still have not received my refund or the $5 reward back. Stay away from Kohl's! You never have this type of problem with JCP!
I am done shopping at Kohl's after this. Goodbye Kohl's!

0 stars, actually. I accidentally placed an order to ship to the wrong address - only time in over 15 years. Within 24 hrs I chatted with them and they said their intercept shipping process would get all the packages back, but my refund wouldn't be processed until the packages were intercepted. Also, I had to replace my order while still being charged for the first shipment. The next day, the rest of the packages were still shipped, even though they weren't supposed to. I chatted with them again and they said it was ok, if any packages were delivered, I could keep them and I would still get a full refund since their intercept process didn't work. These packages were sent to rural Maine, where there isn't a Kohls for hours. Two days later, the first two packages were delivered, so I chatted with Kohls again and they confirmed we could keep any delivered packages since the intercept process didn't work and the pkgs did not need to be shipped back to get the refund. I had to wait until all pkgs were delivered, or intercepted to get the refund. The last pkg was lost in Pennsylvania, so I chatted with Kohls. They said the last pkg was refunded, but I had to return all the delivered items to get the refund. I escalated to a manager, who said the same thing, so they escalated it further and I got a response almost instantly that I had to return everything to get the refund. I have been a Kohls card holder and shopper for over 15 years and this lost all my trust. I have never had so many shipping issues, nor 3 associates telling me I'd get a full refund and could keep the items, for them to change the script when it was time to honor their one-time exception for a "loyal customer". I asked the manager how they would reimburse us for shipping the packages back through the mail since we were told to keep them (in Maine - I live in Colorado), and had to pay shipping or drive over an hour to get to a Kohls, and they offered no reimbursement. Their shipping intercept process doesn't work at all. Don't trust anything they say, from instructions to replace your order, to you can keep the items, to you'll get a full refund, to being responsible for shipping charges. Don't get their credit card. Don't shop there. They lost me as a customer and card holder.

I’m pretty sure I am done shopping at Kohl’s. I just let $30 Kohl’s cash go to waste. I always forget to use it. They jack their prices up and offer Kohls cash to make up for the higher prices to keep getting people to come back and shop. Only reason I shop there is because of the convenience. Tired of the games they play with their “sales” and Kohl’s cash. I will drive further and go to Target. The Kohls cash should also be taken off AFTER the coupon is applied if you have one. Done playing games.

I tried to place an order for a birthday gift. The website kept stopping me dead in my tracks from proceeding. I dont need this aggravation when trying to spend my money with this company.. Hire an internet sales manager who knows what he or she is doing, or just pull down the website.

My most recent experience with kohls.com. 2 packages not received. Mark as delivered. Not delivered to me. Kohls.com customer service told me to open a dispute with my credit card. I was a loyal customer. I’m done with them. So many other places to shop online.

Apparently when Kohl's sends your order to a store in a different state, all customer service can do to help you is cancel your order. I did that and my item was sold out in my size. I recommend Kohl's figures out how to help customers. Obviously, cancelling the order for me was not very helpful.

Ordered a blue backpack online and received a green one. Should be easy to fix, right? But no, I waste over 30 mins on the phone trying to get this resolved and best they can do is I either go to a store (I don't have a car and there's not a store super close by) or I spend $10 of my own money to ship the item back. They offered me Kohl's cash, but I'm never shopping here again. What kind of large retail company can't send you a prepaid return shipping label for their own mistake? I do not recommend shopping online with this company because they will not correct their mistakes.

One star is above actual rating I would give.
Kohl's would NOT honor their coupon for one day 40% off. I have since called and CLOSED our account. They have no intentions on honoring their coupons.

Lady cashier, at Desert Ridge, Phoenix store, point blank lied when asking about this. Bought shirt using the Kohls cash. Shirt on sale $18; however, with Kohl's cash, the price of the shirt is raised to $30. Have spent a good deal at Kohls. The perc off is good; the kohls cash is very misleading!

I NEVER RECEIVED ANYTHING I ORDERED .I WAS GIVEN THE TRACKING NUMBER FOR UPS. I PERSONALLY WENT TO UPS AND WAS TOLD THEY DID NOT RECEIVE MY ORDER. UPS SPENT 30 MINUTES TRYING TO SEE IF THEY( UPS) MADE A MISTAKE BUT NOTHING UNDER THE TRACKING NUMBER AND SEE IF THERE WAS ANYTHING UNDER MY NAME. AT LEAST UPS WAS KIND,SPENT TIME TRYING ANYTHING EVEN UNDER MY NAME. I ALSO GAVE UPS MY CREDIT CARD NUMBER. NOT ONE THING.BUT I WILL PAY THE BLANKITY BLANK BILL TO PROTECT MY CREDIT. WHEN PAID I WILL NEVER PURCHASE ANYTHING FROM KHOLES. LOST A GOOD CUSTOMER AS WE ARE FILLI

MINUS 10 ZEROS IF I COULD! KOHLS LIE A LOT WITH ALL THE FALSE ADVERTISING! I GOOGLED KOHLS, SAW A PAIR OF SNEAKERS I LIKED ADVERTISED WITH THE PRICE THEN CLICKED ON THE SITE AND THAT SHOE NEVER CAME UP! THEY DIDN'T HAVE THE SHOE THAT WAS ADVERTISED! THEY MUST BE AT THEIR LOWEST POINT WITH NO CUSTOMERS..LIES, FAKE PROMOTIONS & FALSE ADVERTISING IN ATTEMPT TO LURE IN CUSTOMER JUST MAKES IT EVEN WORST! THE REVIEWS SPEAK FOR ITSELF! YOU TOO SHOULD CLOSE YOUR DOORS PERMANENTLY.. NO ONE WOULD NOTICE👎🖕👎🖕👎🖕

Kohl’s Deceptive Algebra used when applying “special” discounts AND Kohl’s Cash in a single purchase transaction
As a Kohl’s credit cardholder, for well over 20 years, I was extremely frustrated (6/20/2026) after attempting to use the 2 day 40% off discount along with my Kohl’s cash ($67.99) AND even more so, after speaking with Kohl’s rude Customer Service representative AND her supervisor; the ‘representative’ rudely interrupted me and stated, “I’m trying to explain our policy”; her supervisor repeatedly declared “That’s our policy.”
After receiving an email regarding a 2-day 40% off promotion, I excitedly selected discount applicable items in an attempt to redeem my Kohl’s cash before it expired, since I have unintentionally failed to redeem Kohl’s cash before the expiration date numerous times over the more than 20 years I’ve been a Kohl’s cardholder.
My cart total was $69.93 prior to applying the 40% discount and $67.99 Kohl’s Cash; after applying, my cart total was $29.13 I assumed there was an error with the system, so I placed my call to Kohl’s Customer Service number.
I find this “policy” deceptive and unfair…especially since the company proudly announces that you can earn the Kohl’s cash (KC) on purchases but not how you can spend it/that the window for spending the KC seems to close sooner.
I have been a loyal Kohl’s customer for years and observed numerous changes such as: length of time for returns; coupon eligible items; brands available; and brands/items available in-store vs on-line as well as quality of customer service.

Dont buy from here, wrong part, advertise online as genuine parts, but if they don't fit and you have to open the bag to see if they fit , they won't accept the return total scam.

I spend a lot of money at Kohl's but I swear they always have what I want and at a fair price. Recently they went the wrong shoes and they made it right without question and waived shipping. I like kohls!!

Yet another horrible return experience at kohls. I habe only shopped there 3x, all online, and all req'ing returns for oddly fitting items direct from kohls or wring size via what my mother later discovered was a 3rd party seller. Tired of various sites now incl other sellers! If I wanted to buy from an independent storefront I would use ebay not kohls. Trying to return the item was incredibly frustrating. After waiting in a lengthy line, the young male sales assoc could not find the order using the order/shipping form, nor any other info I supplied. Insisted he needed the email, which I didnt have as it was purchased by my 80 yo mother. I refused to leave saying I am rarely nearby and live a fair distance...to which he suggested I go to a closer store. Does he not think I wpuldnt have do e so if there was a closer loc??? Finally a mgr handled it, expressing her own disdain for the marketplace orders. Yet another reason to never shop with kohls in the future