Kohl's Anmeldelser 

Kohls has perfected the art of the scam. We tried to buy a watch today. My daughter found it on her phone but we switched to my phone because my kohls account is linked to my bank. However the watch cost on my account $40.00 more. Same item, same everything. Needless to say, we did not place the order with my account. We bought it using my daughter’s phone and my credit card. I will be closing my account. They are ripping off their loyal customers.

Ordered Levi's in long length, received medium length (marked as long -- so defective pair/bad quality control). Since I'm not near a Kohl's store, I have to pay to return them. They will not budge on their return policy. Will never shop at kohls.com again!

I ordered 2 rugs from Kohls. I paid $100. They ordered the 2 rugs from Amazon and Amazon charges $10 per rug. That's $20 total! Kohls won't match the price so I have to go return them in order the rugs, I really want from amazon for the low price. In my defense, I did check Amazon also and did not see these rugs for sale. Until they came from kohl's with an amazon sticker on them. I took a picture of the rugs that came and put It in Amazon search. And it came up with the exact rugs at the discounted price, which is really all they're worth, because they're very thin, and not good for doormats, to wipe your feet on. I did not expect this kind of conduct from kohl's and a refusal to match the price that they got them for obviously.

Poor experience I had with your online chat customer support team today.

The representative I spoke with was condescending, rude, and unwilling to assist me with my issue. This level of service is unacceptable and did not resolve my problem.

I had Deijah crowder as my cashier and she was absolutely amazing ! You need more employees just like her!

I ordered a 5 piece outside furniture set mid June. Was supposed to arrive within a week. After 3 weeks I called customer service and told them I never received the item. They came back and said that furniture is no longer available. I never received an email stating that. I told customer service want my money back. I then asked to speak to a manager, waited at least 20 mins or more on the phone to talk to a manager. He assured me that I would get a refund within 7 to 10 business days. A week later I received an email stating that they accepted my request for a refund and would put the money back in my account that I paid from. Now 14 days have passed and I contacted customer service again. Went through the whole issue again. Customer service then told me that she's sorry for the inconvenience but you will receive the money within 7 to 14 days. Asked again to speak with a manager and after waiting 30 minutes the call got disconnected. I highly recommend do not order furniture or any large items from Kohls. They are very unreliable and just try to get you off the phone as fast as they can with telling you lies. I will not be going to Kohl's or ordering from them again.

The chat option is just terrible. Just trying to get it to an agent was awful. Finally the chat would ask if I wanted to talk to an agent. I would say yes. Chat would ask for my name and email and order number. I went and put in my order number and it ask all the questions again. Then it said an agent would be on shortly. Then it asked me it i wanted to talk to an agent again and all the questions. I've never had good luck with chat. This is not the first time trying to use it.

Horrendous. Placed order a week ago. Automated system saying order not recognized. Customer service saying conflicting things. Says order in fulfillment for 5 days. Customer service blaming store and store blaming customer service. Better options out there than waste time dealing with this.

I went into the khols store in west ashley, charleston sc this morning to do amazon returns. i had about 20 coloring books and two other items to return. It was about 10 am and no one was on line. The cust serv rep says i will be right with you and when she looked at the coloring books I had on the counter she says "don't tell me these are all seperate returns" I said they are and that amazon does not let you do multiple returns, which I wish they did. I had everything in order, with all the returns/scanned in order in each book. As she was doing the returns, she than says" this is why people should just shop at stores and not online". I said to her that the stores in this area are terrible and they do not have the coloring books my grandkids like, and I stated these were very popular books. She said, "I can tell by all the ones you are returning", WFT! she then went and said, I should just to Barnes and Noble and buy my books there. Really Kohls, please have a talk to this woman and your staff, I have never felt so uncomfortable as I did in this situation. I had more returns in my car that i was going to return later in the day, and now I am just going to return them to wholefood. I was going to shop and use the 25 off coupons, but was so turned off this women I just did not want to spend any money at this store. You should hire people who appreciate that they have a job and keep their thoughts to themselves

I want to give fair warning to anyone who purchases Sephora items from Kohls to JUST DON’T DO IT! I purchased an 8.8 full-size tube of Kiel’s Facial Fuel that arrived with an expiration date of this month. Since it contains sunscreen, it’s not good to use past the expiration date. I offered to take this to the UPS store to return if they would give me a prepaid label, but they refused. My only option is to take it to a store, stand in line and get my money back. I don’t understand why it’s my responsibility to fix their mistake. I spoke with a supervisor and they said there’s nothing they can do. I’ve been a Kohls customer since they opened their first store in Louisville, Kentucky, and I will never spend another dime with them. I had the supervisor close my account. That’s really a great business strategy to lose all future business because of the unwillingness to send a UPS shipping label that would probably only cost them five dollar in shipping charges. I even emailed photos to the supervisor to prove that I’m not lying, but they didn’t budge. Now I see why they have such terrible reviews. Live and learn.

Kohl’s is a criminal enterprise. I PAID for expedited shipping on an order and it never shipped. Customer service is useless and they all lie. Stay away from this crooked company. I found that Target is better because at LEAST they SHIP your orders! I won’t do any more business with this schlock shop!!!!

We visited the Kohl’s at Princess Anne yesterday and we left genuinely shocked by how far this location has declined. Our family has shopped at Kohl’s for years, and I’ve never seen a store in this level of disarray.

The shoe department was the first red flag — nearly four aisles had trash scattered everywhere. Not just a few items out of place, but actual debris on the floor, boxes opened, and merchandise tossed around. It looked completely neglected, and there wasn’t a single associate on the floor to ask for help or even to report the condition to.

The bathroom was even worse. It resembled something you’d expect in a neglected public facility, not a major retail store. There was toilet paper all over the floor, overflowing trash, and an overall lack of cleanliness that made it feel unsanitary. It was honestly embarrassing for a store of this size and reputation.

What made the experience even more frustrating was the absence of staff. No one was available to assist, answer questions, or even acknowledge customers. It felt like the store was running without any oversight or pride in its appearance.

This location used to be reliable, but based on what I saw, it has truly declined. The store needs serious attention — from staffing to cleanliness to basic upkeep. I hope Kohl’s corporate steps in, because customers deserve better than what this location is currently offering.

I was easily able to locate and order the item I wanted and completed the purchase. When I tried to log off/sign out the link to do so was NOT easily available. Most websites make it easily accessible. I had to try using the Chat box which kept asking if I needed help signing in, after 2 tries saying "no" I found the Customer service number. The agent was polite and helpful though I am not sure he understood the issue. However during the call as I continued to scroll through the page I was continually defaulted to, I found the link at the very bottom of the page, which took about 6 rolls of my mouse roller to perform. In short, much more laborious than this needed to be.

Kohl's is the most difficult company in the business to deal with. You need two different passwords - one for shopping, the other to pay on your account.

On the statement there is no description of the items purchased and it's very hard to figure out what is what.

In spite of that, they do have a lot to offer and good prices. Especially on sales.

Today a customer service rep named Van helped me and he was very good. Give him a raise! No complaints about him.

But I stand by my comment that Kohl's is the most difficult company to deal with

I had a package delivered to my home it was a door mat that was thrown on my steps and the door mat was ripped so I am unable to use it absolutely disappointed!!! I shop at kohl's quite a bit Unfortunately I am not going to anymore moving forward!

Returned an item and it's been 10 days and no refund. Everyone of the associates tells me something different. I will never order from Kohl's again!!!

I had to call Kohl’s customer service three times about a missing $10.65 refund, and the experience was unbelievably frustrating.
Here is the background. I made a purchase and received $10 in Kohl’s Cash. I later used that $10 Kohl’s Cash on a second purchase. When the first purchase was returned, Kohl’s deducted the $10 Kohl’s Cash, plus the related sales tax, from my refund. I understood the reason: at that point, I had already used the Kohl’s Cash on another purchase.
However, I then returned the second purchase as well. Once that purchase was returned, the $10 Kohl’s Cash no longer benefited me on any purchase. Logically, the $10 plus the corresponding tax—$10.65 total—should have been automatically restored to the refund for my first purchase without the customer having to make a phone call.
Apparently, getting Kohl’s to understand and correct this was far more difficult than it should have been.
The first associate simply could not follow the logic. He repeatedly insisted that I had earned $10 in Kohl’s Cash on my first purchase, apparently implying either that there was no missing refund or that the missing amount was only $10. His reasoning simply did not make sense. When I tried to explain the logic, he would not listen and instead kept repeating his own reasoning to persuade me. I finally asked for a reference number so I could end the call. Even as I was trying to end the conversation, he continued repeating the same argument.
The second associate repeatedly recounted the entire sequence of purchases and returns, as though explaining facts I had already clearly described. He went over the same story numerous times, put me on hold several times, and the call lasted a very long time. Eventually, he told me to go to the store and have the store call customer service so I could receive Kohl’s Cash, store credit, or possibly a refund—he was not even sure exactly what. According to him, he could not process the refund in the system, and the store should have resolved the issue when I returned the second purchase.
I explained that when I went to the store a few weeks earlier, it could not even see my first purchase in its system, could not resolve the problem, and gave me the customer service number to call. In other words, customer service sent me back to the very place that had already told me to contact customer service.
I called a third time. This associate also repeated the purchase-and-return history, although thankfully not as many times as the second associate. She then spoke at length about refund processing times and referred to several different dates, including the date the second purchase was returned. I could not follow her explanation because some of the dates did not match my records. I had to slow her down and give her the dates from my own records so we could determine whether they matched what she was seeing.
Finally, I stopped trying to decipher the explanation and asked a very direct question: “When do you expect me to receive the refund?” She then gave me a rough date by which the missing refund was supposed to appear.
Let’s hope it actually materializes.
The issue itself is not complicated: Kohl’s reduced my first refund because I had used the Kohl’s Cash on a second purchase. But once the second purchase was also returned, getting the full refund for the first purchase became an exhausting ordeal. Three calls, long holds, contradictory instructions, circular referrals between the store and customer service, and endless repetition of a transaction history I already understood—repetition that did nothing to address the actual issue—all over $10.65.
A refund system should not be this difficult to understand, and customers should not have to repeatedly explain Kohl’s own Kohl’s Cash and refund logic to Kohl’s customer service representatives.

I purchased a pair of women's pants online and went to the store to return. I had no receipt because it was an online purchase. The clerk was not at all helpful. She tried to find the order using my phone number and then the card I had used. She said nothing came up as a match. How does that happen? I had the original packaging with the code said that doesn't help. She said that without receipt which I never received She could issue a refund for $2.19 for a 45 dollar purchase. Absolutely no help. Needless to say I will never shop at Kohls again .

Online order - clothing shipped to home without sensors removed on clothing, the whole point of online shopping is customer is unable to go to store and now not removing the sensor prior to shipping is a poor experience from delivery service, unusable item and inconvenience ... The store that shipped this is from 7150 Preston Rd, Frisco, TX 75034

The customer service is horrible. We have been shopping at Kohl's forever, but we had a problem with customer service. So unprofessional and rude! We will call corporate to complain.