Kingsley Smythe Ltd Anmeldelser 

666
•
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered the Regal oval double extending table with 8 x teak stacking chairs, cushions & parasol. Jamie and Ryan delivered and built it so quickly and professionally. I’m delighted with it! It’s very... Se mere

Bedømt til 5 ud af 5 stjerner

An excellent experience! Lee was extremely helpful and patient in guiding our choice (Regal oval table, 8 Monte Carlo chairs, cushions, parasol, winter cover). Max and Matt were superstars when t... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent quality 150cm teak table and 6 folding chairs, a bonus to get the lovely seat and back cushions free! We also bought the teak butler tray which really sets it off! The quality of... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

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  4. Havemøbelforretning
  5. Møbelfabrikant
  6. Møbelgrossist

Skrevet af virksomheden

Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

666 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(666)

80 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

purchased a table and chair set from…

purchased a table and chair set from garden show , very helpful sale person , after the furniture was delivered we notice slight damage to one of the sections of teak,sent one email and the immediate action started to sort the problem
two first class guys came to repair the table but felt the repair could not be done to their high standards so they got a new table off the van , assembled it and swapped them over
thank you Dawid and Max you are a credit to the company
I highly recommend Kingsly Smyth 5 star service

5. juli 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your fantastic feedback! We’re sorry to hear about the initial issue, but we’re delighted that Dawid and Max handled the repair and replacement with such professionalism and care.

We’ll be sure to pass on your kind words to them — they truly are a credit to Kingsley Smythe.

Thank you for your recommendation and for choosing us!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Excellent customer service

We purchased a dining set and bench in June. The parasol when up swiveled. We contacted the firm and were told this could be remedied with an adjustment requiring drilling to the pole and additionally the installation of a heavy metal base. We were also concerned by what we could only describe as streaking on parts of the furniture. The response from Kingsley Symthe was prompt with Nick and Jay visiting us the following day to address the issue of the parasol and the marks on the furniture. We could not have asked for a better team ! They were excellent. With regard to the parasol, they did the necessary work, ensured it was firmly fixed as required and clearly demonstrated what we needed to do when raising the parasol.
With regard to the streaking on the furniture, they explained that it was on parts that had not had the same level of sun exposure and assured us that with weathering, the streaking would fade away. They were very knowledgeable and also advised us on care and maintenance.
Nothing was too much trouble for them, they were friendly , professional and very patient with answering all our questions! They are a credit to the company.
Overall based on our experience, we can recommend this business with excellent customer service.

4. juli 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for taking the time to share your detailed experience. We’re delighted that Nick and Jay were able to promptly address the parasol issue and reassure you about the streaking on your furniture.

It’s wonderful to hear they provided knowledgeable, friendly, and patient service — they truly are a credit to Kingsley Smythe.

We appreciate your recommendation and hope you continue to enjoy your dining set and bench for years to come!

Best regards,
The Kingsley Smythe Team

Bedømt til 1 ud af 5 stjerner

Ordered a garden set 25th May and still…

Ordered a garden set 25th May and still waiting. A week after placing the order I chased as had heard nothing. This clearly prompted them into acton as I then received an email confirming my order. It was 11th June before they finally delivered completely the wrong table and a poor quality bench and chair. Raised it with them to receive a replacement order on email which I pointed out was the same wrong table again but was assured the right table would be delivered. Had to even then send them photos of what we had ordered and wait until today 2nd July for a 2nd attempt at delivery. Delivered the wrong table yet again which I sent back and the replacement bench and chair were equally not fit for purpose..... .still no idea if we will ever get the furniture!

2. juli 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for taking the time to leave your review. We take all feedback seriously and truly value your honesty.

We’re very sorry for the experience you’ve had — it’s absolutely not the level of service we expect to provide, and we completely understand your frustration.

One of our team members has personally taken ownership of your order to ensure that all items are delivered in the correct condition and to help bring this matter to a resolution. Unfortunately, due to ongoing updates within our system, the internal notes relating to your order did not transfer correctly to the picking slip, resulting in the incorrect table being sent on more than one occasion. We sincerely apologise for this oversight.

As soon as the issue was brought to our attention, we began making arrangements to resolve it as quickly as possible. The team have since emailed you with two alternative delivery dates and have also offered a full refund should you prefer not to proceed with the order.

Please let us know how you would like to move forward. You can reach us by replying to the email or contacting the office on 0333 456 1370, and we will do our best to make things right.

Once again, we are very sorry for the inconvenience caused and appreciate your patience while we work to improve.

Kind regards
The Kingsley Team

Bedømt til 5 ud af 5 stjerner

Stunning garden furniture

Stunning garden furniture. Bought at 3 counties show. Great delivery and installation from Max & Riu

30. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your lovely feedback! We’re delighted to hear you’re pleased with your stunning garden furniture and that Max and Riu provided great delivery and installation service.

We hope you enjoy your new furniture for many years to come!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

From initial contact at Gardeners World…

From initial contact at Gardeners World which was excellent through to delivery and installation we could not fault them.Very professional!! and would recommend them without hesitation.

2. juli 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your wonderful feedback! We’re thrilled to hear that from your first contact at Gardeners World through to delivery and installation, you found our service professional and faultless.

Your recommendation means a lot to us!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Very good shopping experience all around

Very satisfied with the quality and look of the patio set which was delivered today.
I was impressed by the range of products display in your website as well as how easy and straightforward was to place our order. I appreciated being kept informed of the delivery date as well as receiving a one hour warning from your delivery team.
Nick and Kerry, if I remember their names correctly, were very friendly and efficient and I find their information on how to look after the patio set very helpful.
I would gladly recommend your company to our friends.

28. juni 2025
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your wonderful feedback! We’re delighted to hear you found our website easy to use and appreciated the updates about your delivery.

Nick and Kerry will be pleased to hear your kind words about their friendly and efficient service, as well as the helpful aftercare advice.

We really appreciate your recommendation and hope you enjoy your patio set for years to come!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Straightforward ordering process and delivery

Straightforward ordering process and handy phone call 20 mins before delivery from Declan and Max. They were friendly and professional putting the furniture together and removing the packaging. Furniture looks good but too early to comment on durability.

26. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your feedback! We’re glad to hear that Declan and Max provided friendly and professional service, and that the ordering process was straightforward.

We hope you enjoy your furniture and that it stands the test of time. If you have any questions or need assistance, we’re always here to help!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Great service from start to finish

We bought at Three Counties at what I think was a great price including delivery and set up. Nick and Kayode gave us a call to say they were on their way to deliver and install. They were a great bunch of guys to deal with and talked us through everything including set up and aftercare. 100% recommend their furniture and their staff

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your fantastic feedback! We’re delighted to hear that Nick and Kayode provided great service, keeping you informed and guiding you through setup and aftercare.

Your 100% recommendation means a lot to us. We hope you enjoy your furniture for years to come!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Great product and great delivery from…

Great product and great delivery from Nick and Kayode who were very helpful!

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your kind words! We’re glad Nick and Kayode provided helpful delivery service. Enjoy your new furniture!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Great service at the Cotswold Show and…

Great service at the Cotswold Show and Nick and Keyode were really friendly and helpful when delivering my furniture.

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your lovely feedback! We’re delighted to hear Nick and Kayode were friendly and helpful both at the Cotswold Show and during your delivery.

We hope you enjoy your new furniture!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Nick made contact to give 30 mins time…

Nick made contact to give 30 mins time of delivery and let me know safe place kayode had been left. Great!

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you for your feedback! We’re glad Nick kept you informed and that Kayode safely delivered your order.

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Great service

Great service, great communication.
Would highly recommend.

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your kind words! We really appreciate your recommendation and are glad you had a great experience with our service and communication.

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Nick and Kayode called before they…

Nick and Kayode called before they arrive with an Eta which was very helpful.
When they arrived they could not be more professional and helpful, nothing was to much trouble and all with a great smile and a can do attitude.
They are both a real credit to your company and made the whole experience of your company fantastic.

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your wonderful feedback! We’re thrilled to hear that Nick and Kayode provided professional, helpful service with a great attitude. They truly are a credit to Kingsley Smythe.

We’re glad they made your experience fantastic, and we hope you enjoy your new furniture!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Nick and Kayode were brilliant with the…

Nick and Kayode were brilliant with the delivery of our furniture and assembled it in no time. Highly recommend their services.

Table looks fantastic

29. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your kind words! We’re delighted to hear Nick and Kayode were brilliant with the delivery and assembly. Enjoy your fantastic new table!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

6 seater extendable teak table and chairs

Laura was fantastic and it was a very smooth and professional experience.

Nick and Kenny, were brilliant for the delivery and the setup of the table and parasol as well as offering advice and answering questions.

The table and chairs are excellent quality so far and we are excited to use this all year round.

28. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you, Ibrar, for your wonderful feedback! We’re thrilled to hear Laura made the process smooth and professional, and that Nick and Kenny provided brilliant delivery, setup, and advice.

We hope you enjoy your excellent quality table and chairs all year round!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

Nick and Kenny were amazing

Nick and Kenny were amazing. Called an hour before they arrived, arrived when they said. We’re friendly, helpful and knowledgeable. Very happy with the table, chairs and parasol

28. juni 2025
Uopfordret anmeldelse
Kingsley Smythe Ltd-logo

Besvarelse fra Kingsley Smythe Ltd

Thank you so much for your kind words! We’re delighted to hear Nick and Kenny were friendly, helpful, and punctual. Enjoy your table, chairs, and parasol!

Best regards,
The Kingsley Smythe Team

Bedømt til 5 ud af 5 stjerner

The furniture was sold to us at a…

The furniture was sold to us at a reasonable price. The delivery was punctual. Dawid and Declan were very polite helpful and tidy settling the table and benches. All in all a great service.

12. juni 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Drivers 10/10, office comms poor

I would give the delivery drivers Maks and Rui 10 stars if I could! So professional and helpful, and very knowledgeable about the product. Lovely quality table set too. Only reason for not giving 5 stars is the terrible communication from KS’s office, we had to repeatedly chase to get any information and it was delivered much later than expected due to their fumbling of our order.

12. juni 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great Service

Unfortunately we had some issues with a teak garden set we had purchased a while back.
After a couple of emails, Scott and Owen turned up with a completely new set of table and chairs, set it all up, took away the old set and rubbish and left everything spotless.
Many thanks for your professionalism and great service

19. juni 2025
Uopfordret anmeldelse

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