We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... Se mere
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Se, hvad kunderne siger
I ordered the Regal oval double extending table with 8 x teak stacking chairs, cushions & parasol. Jamie and Ryan delivered and built it so quickly and professionally. I’m delighted with it! It’s very... Se mere
An excellent experience! Lee was extremely helpful and patient in guiding our choice (Regal oval table, 8 Monte Carlo chairs, cushions, parasol, winter cover). Max and Matt were superstars when t... Se mere
Excellent quality 150cm teak table and 6 folding chairs, a bonus to get the lovely seat and back cushions free! We also bought the teak butler tray which really sets it off! The quality of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
Kontaktoplysninger
Poppy Barns,, RG17 7TT, Lambourn Woodlands, Storbritannien
- 03334561370
- sales@kingsleysmythe.com
- www.kingsleysmythe.com
4,6
Fremragende
666 anmeldelser
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We had a terrible experience with this…
We had a terrible experience with this company. Having ordered a garden table and chairs from their website, we received an incorrect set, it was damaged and built incorrectly. Although the table was soon replaced, we had to wait a couple of months for the correct chairs to arrive. Finally on delivery day, there was an issue on their part again. Nothing was smooth and what made things totally unacceptable was the incredibly poor customer service from their office. We wish we’d have gone elsewhere.
We reported our complaint to the company so they are fully aware of the details. The company apologised that they had not ‘reached our expectations’. Our only expectation was to place and pay for an order which we would actually receive correctly, undamaged, built correctly and within a reasonable time frame. Disappointing.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for taking the time to leave your review. We're sorry to hear about your experience and the disappointment you've expressed.
We take customer feedback very seriously and would always want the opportunity to investigate concerns of this nature.
Unfortunately, we have been unable to locate an order under the name associated with your review, so we're unable to identify the purchase or establish the circumstances surrounding your experience.
We have requested some further information through Trustpilot to help us locate your order and review the concerns you've raised.
We would appreciate you responding to this request so that we can look into the matter properly.
Kind regards
The Kingsley Team
Update:
Thank you for updating your review.
We completely understand that customers expect to receive their furniture correctly, in good condition and within a reasonable timeframe. These are expectations we share and work hard to meet.
Whilst you have mentioned previously contacting our team, we have been unable to identify your order from the name associated with this review. We therefore cannot establish the circumstances of your complaint or review any previous correspondence.
We have requested further information through Trustpilot to help us locate your order, but unfortunately this information has not yet been provided.
We take all customer feedback seriously and would welcome the opportunity to establish the facts before commenting further on your experience.
Kind regards
The Kingsley Team
Very pleased
Ordered from Carfest and the set was delivered 3 weeks later. Price was less than expected and the delivery/installation by Jamie and Michael was quick and thorough.
Many thanks
17. september 2026
Uopfordret anmeldelse
Absolutely made up with the outdoor…
Absolutely made up with the outdoor dining table and chairs, from start to finish they were amazing, fully recommend.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you so much for your wonderful review! We’re delighted to hear you’re so pleased with your outdoor dining table and chairs and that you had such a positive experience with us from start to finish.
Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your new furniture for many years to come.
Kind regards
The Kingsley Team
Great quality
Great quality, great comms on the delivery. There was a fault on one of the chairs which they swiftly resolved. Cant fault and would use again. Thanks. (West London)
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for your fantastic review! We’re delighted to hear you’re pleased with the quality of your furniture and the communication throughout your delivery.
We’re also really pleased the team were able to resolve the issue with your chair quickly and get everything sorted for you.
Thank you for choosing Kingsley Smythe and for saying you’d use us again – it’s very much appreciated. We hope you enjoy your furniture for many years to come!
Kind regards
The Kingsley Team
Spotted a much admired bench at a…
Spotted a much admired bench at a Flower show and ordered on the spot.
Delivery and installation was first class with all members of the team always professional and courteous.
We’d have no hesitation in recommending Kingsley Smythe for their products and Staff.
29. august 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for your wonderful review! We’re delighted that you spotted one of our benches at the flower show and decided it was the one for you.
It’s lovely to hear that the delivery and installation were first class and that our team were professional and courteous throughout.
Thank you for choosing Kingsley Smythe and for your recommendation. We hope you enjoy your beautiful bench for many years to come!
Kind regards
The Kingsley Team
TERRIBLE EXPERIENCE! I DO NOT RECOMMEND!
Terrible experience with this company. Not based in London. Good made in China and office in America apparently. I tried to cancel order within a an hour of two of ordering. No response from customer service, and when finally replied by email I had to keep repeating myself via several emails. Good then arrived after several weeks and sizes much smaller than advertised and the material was very uncomfortable. Once clarified I wanted a refund they stopped replying. PLEASE BE AWARE I DO NOT RECOMMEND ORDERING FROM THIS COMPANY!!
I am not surprised they are refusing to recognise this review. I am more than happy to supply order number for the 5 items I ordered!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
We do not recognise any of this as a true experience or relevant to Kingsley Smythe, and have requested further information. Until we receive further details, we will regard this review as fake.
The Kingsley Team
Edited response:
We have requested further information from you through Trustpilot so that we can identify the order and investigate the concerns raised. To date, no order details or other information have been provided in response to this request.
Several of the details contained within this review do not correspond with Kingsley Smythe or how our business operates, and we are currently unable to verify this as a genuine customer experience.
If you have placed an order with Kingsley Smythe, please provide the requested order information through Trustpilot so that we can identify your purchase and investigate accordingly.
Until we receive information that enables us to verify the order, we are unable to comment further on the claims made within the review.
The Kingsley Team
Second edit:
Thank you for sharing the order details. The order number you have provided is not relevant to our company nor is the email address registered with our company. Please review who you have purchased from as this is not a Kingsley Smythe order nor is it a reference relevant to our ordering system.
If you you have any order confirmation you would like to email us as proof of purchase to sales@kingsleysmythe.com, the team will be happy to investigate.
The Kingsley Team
Jamie and Ryan delivered promptly
Jamie and Ryan delivered promptly. Fully installed and advised on treatment. Will recommend for future
6. august 2026
Uopfordret anmeldelse
Great delivery service
I ordered the Regal oval double extending table with 8 x teak stacking chairs, cushions & parasol. Jamie and Ryan delivered and built it so quickly and professionally. I’m delighted with it! It’s very solid and looks beautiful in my garden. Brilliant item and great delivery service, thank you :)
6. august 2026
Uopfordret anmeldelse
It was my 30th birthday present from my…
It was my 30th birthday present from my Dad and Kingsley Smythe delivered the set and also threw in a bottle of fizz and a card which was so thoughtful.
The set is great, and has made our outdoor space! Thank you!!
13. juli 2026
Uopfordret anmeldelse
I ordered a 4 seater round table and…
I ordered a 4 seater round table and chairs, with seat cushions and an umbrella. I am so pleased with my new garden furniture. It is strong and very sturdy. Very well made. Worth every penny I paid for it. Comfortable seat cushions, lovely table. Driver was very helpful, polite and friendly, nothing was to much trouble. Would highly recommend this lovely garden furniture.
30. juli 2026
Uopfordret anmeldelse
Absolutely shocking customer service
Absolutely shocking customer service. Furniture came once and never put it together even though we paid for this. The driver then returned back to put it together whilst we were out and took the furniture away as it was damaged however didn’t let us know so we assumed something had happened. Just to top it all off they never called back like they said they would and didn’t respond to 1 email! They then said the replacement would be here within a few days then denied all knowledge of this. It then came damaged a further 3 times. Said they would issue a refund straight away however didn’t do contacted my bank and they sorted and then Kingsley smythe finally issued a refund and Amex reversed their refund however I have received very abrupt messages and emails from them today treating court action as they were trying to say I owe them money even though I’d sent them screen shots proving otherwise.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
We are genuinely sorry that your experience did not meet the standards we strive to provide.
Your order was unfortunately affected by a number of issues, including transit damage, and despite several attempts to resolve matters with replacement products, we appreciate that you ultimately decided not to keep the furniture.
Following our revisit on 11 June, we offered to collect the furniture on the same day. At that time, the collection was declined. We were subsequently contacted the following day requesting that the furniture be collected, and we arranged this as quickly as possible. Following collection on 18 June, we processed a full refund in full.
The payment issue you refer to is entirely separate from the quality concerns with your order. After processing your refund, our payment provider, Worldpay, advised us that a chargeback for part of the same transaction had also been successfully processed and that the funds had been recovered through that process. Worldpay has advised us that the chargeback cannot be reversed and instructed us to seek recovery directly from you.
We have made every effort to resolve this matter amicably by explaining the information provided to us by our payment provider and requesting your assistance. Unfortunately, despite our attempts to resolve the matter cooperatively, we have been unable to do so.
The payment issue remains under investigation as we continue to work with our payment provider to establish exactly what has occurred. Worldpay's position remains that the chargeback was successfully processed and cannot be reversed. Should this ultimately be confirmed and the matter remain unresolved, we will consider our legal options to recover the outstanding funds.
As this investigation is ongoing, it would not be appropriate to discuss the payment dispute further in a public forum.
We are sorry that your experience fell below the standards we expect to provide and regret that the matter has reached this stage.
Kind regards
The Kingsley Team
Disappointing after sale support
We ordered a teak table, chair and umbrella set on 29 June, with delivery on 16 July, with our issues finally resolved by 29 July.
The delivery arrived on time but shortly after realised we had two damaged chairs and one completely incorrect chair.
When I called shortly after delivery, I was told the drivers would return the same day as they supposedly carried spare items on the van. We waited all day, but nobody returned and we received no update or communication.
The following day I called again, at which point I was asked to send an email with photos to Lucy despite being told the drivers were meant to return the day prior. I did this straight away, but then heard nothing back. After several days of silence, I chased by email on 21 July. Lucy then asked for further photos, which I provided by 23 July and again there was no proactive update and I had to follow up once more on 27 July before a resolution was arranged while on the phone (not by Lucy).
Overall, I had to make three phone calls and send two emails just to get basic progress on what should have been a straightforward replacement. At no point did anyone take ownership or provide clear next steps with us to then be left to chase again at every next step. At no point during the entire process did anyone apologise for the issues, the inconvenience, or the constant chasing required.
Even the replacement delivery on 29 July was poorly handled. The drivers had only been informed about one replacement wrong chair and were not aware that two other chairs were also damaged. While they did their best on the day and managed to resolve our issues using a coincidental spare and a repair (sanding out a dent), it was clear the issue had not been properly communicated internally, which led to further confusion on arrival which is frustrating as I had now sent both my emails to two members of staff. Despite this the drivers were both helpful and on time (Flynn and co).
Unfortunately, based on this experience, I would not order from them again, as it should not be this difficult to resolve straightforward delivery issues.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for taking the time to leave your review.
Firstly, we would like to apologise that your order did not arrive in perfect condition. Whilst we take great care in packing and delivering our furniture, occasional transit damage can unfortunately occur.
We would like to clarify a few points. Following your initial call, we did ask that photographs were emailed to us so we could assess the issues and ensure the correct replacement items were arranged. Whilst you mention not receiving a response to your emails, Lucy had explained during your telephone conversation that your email would be used to raise the replacement order on our system rather than being individually replied to. We appreciate that, in hindsight, clearer communication regarding the next steps would have been beneficial.
Lucy also recognised that there were family circumstances which made it important to resolve the matter promptly, and this urgency was reflected when arranging the revisit.
Your replacement visit was arranged promptly, and we attended on 29 July to resolve the issues. As you noted, our delivery team were able to replace the incorrect chair, inspect the remaining furniture and remove the minor surface transit marks by sanding them on site. These were cosmetic marks only and did not affect the quality or integrity of the furniture.
We are pleased to hear that Flynn and his colleague were helpful and able to resolve the issues during their visit, and we will ensure your kind comments are passed on to them.
We appreciate your feedback regarding our communication throughout the process. Whilst we are disappointed that your experience has led you to say you would not order from us again, your comments will be reviewed internally as they highlight where we can improve the information we provide when arranging replacement visits.
Kind regards
The Kingsley Team
I bought a bistro table and two chairs…
I bought a bistro table and two chairs over the phone. They said they had the table and chairs in stock and I ordered them and two black chair cushions. The delivery time was 7-14 days. After 15 days I enquired as to delivery. They said they would deliver via DPD in a few days and wouldn’t be using their own delivery team. Possibly because I’m in south Wales. I don’t know? After 5 days I waited in for the DPD delivery. All I received was two black cushions. I telephoned, they were very apologetic and didn’t know why I’d only received the cushions. They said they would send the table and chairs again via DPD. Two days later they arrived. Only the table was broken and it was the wrong table. Out of interest there was a stock control pencil mark in the area of the break. So it appears somebody had noticed the damage before it had left the factory. I contacted them again having spoken to four different people during the transaction. They offered to send me another table with a discount which was very generous but I declined because I no longer trusted the company and I asked for a refund. I was then required to try and deliver the table and chairs to my nearest DPD friendly Post Office. Living in South Wales this was no small feat and was refused by two Post Offices because of the size of the items. I contacted the company again speaking to person number 4 who said they had no facility with DPD for a home collection. Exasperated I complained and they then found a way to collect via DPD. In the end I was refunded quickly. Up to you?
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for taking the time to leave your review.
Firstly, I'd like to apologise that your experience did not reflect the standard of service we aim to provide.
As you were located outside one of our regular delivery areas and were keen to receive your furniture as quickly as possible, we arranged for the order to be dispatched via DPD rather than waiting for one of our own delivery routes. Unfortunately, during transit the table arrived damaged and, due to a dispatch error, the incorrect size table was also sent. We sincerely apologise for both mistakes.
When you decided you no longer wished to receive a replacement, we respected your decision and arranged for the order to be returned and refunded in full. Whilst our initial returns process involved using a local DPD drop-off point, we appreciate this proved impractical. After speaking with our DPD account manager, we were able to arrange a home collection instead, and your refund was processed promptly once the furniture had been returned.
Whilst we are disappointed that your experience fell short of expectations, we appreciate your feedback as it has helped us improve our dispatch and returns procedures. We apologise again for the inconvenience caused.
Kind regards
The Kingsley Team
Kingsley Smythe Teak Garden furniture set
I purchased a teak garden furniture set from Kingsley Smythe 3 years ago from the Great Yorkshire Show. The stacking chairs are falling apart. I've had to repair these to make them safe for use by screwing and glueing. the furniture is always stored inside during the winter. The customer service following my complaint has been poor with a slow response via email and the phone not being answered. Sadly I cant recommend this company - business should be judged by the way they deal with problems (we know stuff can go wrong) but sadly this company falls well short of satisfactory.
Proceed with caution.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for taking the time to leave your review.
We're sorry to hear you were disappointed with your experience.
We appreciate there was a delay in responding to your emails. The sales representative you had originally dealt with at the show has been working away from the office with limited access to emails, and our sales inbox has an automatic reply advising customers to contact the office for the quickest response.
Your furniture was purchased over three years ago as an ex-display show model and is now well outside our 12-month manufacturing warranty. Whilst we appreciate it is disappointing to experience issues after this length of time, there does come a point where we have to relinquish responsibility for products that have been in use for a number of years.
We had not declined to review your concerns. As the original sales representative had dealt with your purchase and previous conversations, we asked that you allow him to return to the office so he could review the matter and discuss a suitable resolution with you. Unfortunately, your review was posted before that opportunity arose.
We are sorry that this experience has resulted in your review, as it is not representative of the level of service we strive to provide.
Kind regards
The Kingsley Team
Excellent quality, great service
Really delighted with the quality of the furniture. Delivered exactly when promised by very helpful driver and assistant. Easy to assemble and looks terrific.
24. juli 2026
Uopfordret anmeldelse
Where’s my money man??
I ordered a then cancelled a couple of days later. No issues, was told I’d get my refund in 10 days if I emailed them. I did.
They then attempted delivery and when I speak to them they say my order doesn’t exist! The service is appalling, they have a huge amount of my money and I have no idea how I’m getting it back. The email address is “unmanned” according to their auto-response and they don’t help on the phone.
Avoid!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for your feedback. We're very sorry for the confusion and frustration this caused.
Following our conversation today, we identified that a clerical error had resulted in your cancelled order not displaying correctly on our system when you contacted us. We appreciate how concerning this must have been and sincerely apologise for the unnecessary worry.
I'm pleased we were able to resolve the matter during our call and process your refund immediately.
We appreciate you bringing this to our attention, as it has allowed us to review our internal processes to help prevent the same situation happening again. We apologise once again for your experience and wish you all the best.
Kind regards
The Kingsley Team
Amazing service from start to finish
Amazing service from start to finish. Easy to order, the quality of the product exceeded my expectations, fast delivery and exceptional service from Darren & Flynn :)
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you so much for your fantastic review.
We're delighted to hear you had such a positive experience from start to finish. It's wonderful to know the ordering process was straightforward, your furniture exceeded your expectations, and your delivery arrived promptly.
Thank you also for your kind words about Darren and Flynn. We'll be sure to pass your comments on to them—they'll be delighted to hear they helped make your experience such a memorable one.
Thank you for choosing Kingsley Smythe. We hope you enjoy your new furniture for many years to come.
Kind regards
The Kingsley Team
The two men darren and flynn text me to…
The two men darren and flynn text me to let me they were on their way flynn came and asked me where we wanted the furniture putting then unpacked it brought it in put it where we wanted it and they were both very polite would recommend the company to other people
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for your lovely review.
We're delighted to hear you're so pleased with your new furniture and the service you received. It's great to know Darren and Flynn kept you updated before they arrived, took the time to position everything where you wanted it and made the delivery process so straightforward.
We'll be sure to pass your kind comments on to them—they'll really appreciate the recognition. Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your new furniture for many years to come.
Kind regards
The Kingsley Team
Excellent service!!
Our furniture was delivered this morning by two great chaps, who were very friendly and efficient, extremely happy with the service and our new table and chairs!!
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you for your lovely review.
We're delighted to hear you're so pleased with your new table and chairs and that you had such a positive delivery experience. It's wonderful to know the team were friendly, efficient and made the whole process straightforward.
Thank you for choosing Kingsley Smythe. We hope you enjoy your new furniture for many years to come!
Kind regards
The Kingsley Team
Excellent service
Excellent service. Easy to order, quick to arrive and the delivery guys were fabulous. I was not in when the table and chairs arrived, but left the gate open and when I came back it was all set up beautifully, all rubbish taken and then even took some additional large cardboard we were going to have to take to the recycling depot. Could not recommend highly enough.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Kingsley Smythe Ltd
Thank you so much for your fantastic review.
We're delighted to hear you found the ordering process straightforward and that your furniture arrived so quickly. It's wonderful to know the delivery team took the time to assemble everything for you, remove all the packaging and even help by taking away your additional cardboard.
We're so pleased we could make the experience as easy and hassle-free as possible. Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your new furniture for many years to come.
Kind regards
The Kingsley Team
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