Kindertons Anmeldelser 

4.373
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Hi there, ​I just wanted to share some feedback regarding my recent experience with your team. Overall, the service was truly great from start to finish. ​Communication was a standout part of the e... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We had a really positive experience with Kindertons after someone crashed into our car. From the very beginning, the staff were incredibly helpful and kept us updated throughout the whole process.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very good communication and customer service throughput this very stressful situation for me. Molly, Joshua & Richard , along with other call handlers put me at ease. Your support has been ex... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

My review is based on the assistance of Jody, who has been absolutely brilliant in resolving my claim, which has been going on for 11 months. After speaking to others in the team and not getting anyw... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Forsikringsmægler
  2. Forsikringsvirksomhed

Skrevet af virksomheden

With 30 years experience, Kindertons Accident Management is a market-leading service provider of full claims management, insurance and mobility solutions to the UK motor and insurance industry. We are a trusted partner to a wide range of valued customers from insurers, MGAs, high street brokers and other claims management companies to body shops, fleets and automotive dealership sites. Whilst our customer base may be extensive and complex, our proposition is simple: to provide an expert, seamless and efficient service to every customer, every time.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

4 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(4.373)

363 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great customer serwis !!!

I would like to express my deepest gratitude to your insurance agency, and especially to Ms. Kinga, for the exceptionally professional and dedicated handling of my case. Thanks to Ms. Kinga K. and the entire team, I achieved an excellent result in the form of a full insurance compensation payout. Your professional service, meticulousness, and outstanding expertise ensured that the entire process went smoothly and with the highest level of professionalism. Once again, I sincerely thank you for your support, commitment, and attention to every detail. I am extremely grateful and will undoubtedly recommend your services to anyone seeking reliable insurance support.

7. april 2026
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Besvarelse fra Kindertons

Thank you for taking the time to share your experience of the service you have had, especially from Kinga. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Bedømt til 4 ud af 5 stjerner

Good service, appreciated and recommended.

Very responsive! Had an accident on 4/24 last Friday, all staff from claim’s department are very nice and helpful. Just a little bit discrepancy on the document need to correct.

Thank you driver Shane Brunt who come within the time frame and delivered me the hire car on 4/27 Monday afternoon and explain very details about how to operate the car and cross check all the little defect of the hire car before handover. Very appreciated!

Thank you!

27. april 2026
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Besvarelse fra Kindertons

Thank you for sharing your wonderful review regarding our claims team and the depot driver.

We do apologise for any inconvenience caused regarding your document.

Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Lauren was most helpful on the call…

Lauren was most helpful on the call today and explained everything throughly.

26. april 2026
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Besvarelse fra Kindertons

Thank you for your comments; we are thrilled to read how well Lauren has represented our company. Thanks again, Kindertons Customer Experience Team

Bedømt til 1 ud af 5 stjerner

Waste of time. Absolute COWBOYS.

Absolute cowboys, they rang me after speaking to a woman who had hit my car and said they believed I was the non fault driver and that they would take me on as a client. Spent so much time on the phone with them, filling in forms and doing sketches because they were “so sure” I had a claim. Put me in touch with injury solicitors etc. to then today just turn around and tell me to contact my own insurance to make a claim - when they’d told me all along to not speak to insurance and to only deal with them. Absolute cowboys, don’t waste your time on them. Ultimately want you to do all the work for them, told me a few days ago to go into businesses and see if I could retrieve CCTV footage for them! Jokers.

24. april 2026
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Besvarelse fra Kindertons

We are very sorry to hear of your concerns.

Please rest assured that a full investigation will take place and you will shortly be contacted by a member of the Customer Experience Team.

Kindertons Customer Experience Team

Bedømt til 3 ud af 5 stjerner

It’s more 3.5 than 3 star

It’s more 3.5 than 3 star

On the phone, they are exemplary but I had to complete the Accident Report Form three times online (sending to three different personnel/dept) and drive my damaged car to the repair garage myself even though I was told it would be collected.

17. april 2026
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Bedømt til 5 ud af 5 stjerner

Excellent servce

We were really pleased with the whole process with Kindertons, all people handling the claim very pleasant and helpful, including Wesley Harrison who delivered the hire car to us and collected it afterwards.

17. marts 2026
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Besvarelse fra Kindertons

Thank you for your comments Richard, we are thrilled to read how well Wesley and our claims team have represented our company. Thanks again, Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

This company has been great with me…

This company has been great with me from the very fist call. Immediately sorted a hire car. We got a nearly new golf gti which was a nice surprise. Whenever I called I was greeted by a pleasant member of staff that was very helpful. All settled within 2.5 weeks

22. april 2026
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Besvarelse fra Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Bedømt til 4 ud af 5 stjerner

Companies being used.

As soon as possible a line of businesses that are progressing the claim.

22. april 2026
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Besvarelse fra Kindertons

Thank you for your review.

Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Top-notch company

Top-notch company, really helpful and help me with my insurance claim to get things coming along quicker very much appreciated

29. januar 2026
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Besvarelse fra Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Kindertons handled my non-fault…

Kindertons handled my non-fault accident claim professionally and efficiently. They arranged a replacement vehicle quickly and kept me informed throughout the process. The team was responsive and supportive — I didn’t have to chase anyone. Highly recommend their accident management service.

23. marts 2026
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Besvarelse fra Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Super Efficient Service

Fantastic service with Kindertons from start to finish. They dealt with my accident very efficiently and kept me informed all the way through. Arrangement of hire car while my own car was in for repairs was quickly arranged and I was really impressed with how polite, friendly and super efficient everybody I dealt with was. Special mention to Laura-Jayne right at the end of the process!

20. april 2026
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Besvarelse fra Kindertons

Thank you for your comments Paul, we are thrilled to read how well Laura-Jayne and our claims team have represented our company. Thanks again, Kindertons Customer Experience Team

Bedømt til 1 ud af 5 stjerner

INCOMPETENT

If I could give Kindertons zero stars for their incompetence I would, you've been warned. I challenge them to dispute my review, ref. No. 1684026 .. Neil

20. april 2026
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Besvarelse fra Kindertons

Hi Neil, thank you for getting in touch. We are sorry to read that you have not been happy with the service that you have experienced.

We can understand it is frustrating when your claim settlement remains outstanding however, as we have previously explained to you, as we are an accident management company; we attempt to recover costs from the third party's insurance company. This means that the timeframes for payment are out of our control, and payments are subject to the third party's insurance company.

In cases where liability with the third party's insurance company remains an ongoing issue and progression is largely out of our control, we do always remind customers that they have the option to utilise their insurance policy with their insurance provider whilst always proactively attempting recovery from the third party insurers.

Kindertons Customer Experience Team.

Bedømt til 5 ud af 5 stjerner

Great service from start to finish.

Great service from start to finish.
Appropriate, like for like hire car provided efficiently and on time by Shane, and I was kept up to date on the progress of repairs to our car throughout by Karen.
As the no fault party, the complete process was handled and dealt with very professionally, which alleviated the inconvenience always associated with these matters.
Thank you for your assistance, especially Hollie, Shane, Karen and Laura-Jayne. It is most appreciated.

James

17. april 2026
Uopfordret anmeldelse
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Besvarelse fra Kindertons

Thank you for sharing your wonderful experience with all our staff members; we really appreciate your feedback.

Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Fantastic service

Fantastic service,makes all process extremely easy and quick, explained all details.
Recommended in 100%

2. april 2026
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Besvarelse fra Kindertons

Hi Julia, thank you for taking the time to share your feedback on the service you've had from us; it is brilliant to hear how pleased you have been. Thanks again, Kindertons Customer Experience Team.

Bedømt til 5 ud af 5 stjerner

Excellent provider of accident management.

Kindertons have looked after the whole process and kept me updated on all developments. The process is still ongoing but I expect them to continue in this vein until it concludes.

14. april 2026
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Besvarelse fra Kindertons

Thank you Mr Hughes, for taking the time to share your feedback on our service. It is really pleasing to hear that you had a wonderful experience with us. Thanks again, Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

After our car was damaged we were…

After our car was damaged we were anxious to what would happen
Having supplied information about the incident everything went smoothly
Our car was repaired perfectly and the use of the courtecy car meant we had transport throughout
We are very happy with the whole process

14. april 2026
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Besvarelse fra Kindertons

Thank you for taking the time to share your experience of the service you have had Gordon. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Bedømt til 5 ud af 5 stjerner

Work around my availability to collect…

Work around my availability to collect son’s car. Laura-Jayne showed compassion & understanding. She was very polite & professional.

13. april 2026
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Besvarelse fra Kindertons

Thank you for your comments Becky, we are thrilled to read how well Laura-Jane has represented our company. Thanks again, Kindertons Customer Experience Team

Bedømt til 5 ud af 5 stjerner

Excellent Communication and Outstanding Support

Had a fantastic experience throughout. Imogen took the time to gather all the details carefully, explained everything clearly, and advised me on the next steps. She was absolutely lovely to speak to and made the whole process feel much less stressful.

The hire car was then organised incredibly quickly and was delivered the very next day by Kevin Baker from Kindertons. Kevin took the time to show me around the car, explained where everything was, and made sure I was comfortable with all the controls before leaving. He also answered all the questions I had and was an absolute pleasure to deal with.

Kindertons have really been on the ball with everything. Their communication has been excellent, keeping me updated every step of the way, and they have made what could have been a stressful situation feel smooth, easy, and well managed. I’m very impressed with the professionalism and customer service from everyone involved so far

8. april 2026
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Besvarelse fra Kindertons

Hi Chris, thank you for taking the time to share your experience of the service you have had, especially that you've had from Imogen and Kevin. We are really pleased to hear how happy you have been with everything. Thanks again, Kindertons Customer Experience Team.

Bedømt til 5 ud af 5 stjerner

Excellent company

Excellent company
Done everything that was needed

1. april 2026
Uopfordret anmeldelse
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Besvarelse fra Kindertons

Thank you for sharing your wonderful review.

Kindertons Customer Experience Team

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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