Silent Vale Limited Anmeldelser 

895
•
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our first Khyam motordome drive away awning (Rapidex system) came with our campervan nearly 10 years ago. In that time it has been up and down so many times, sheltered children, dogs, and been the so... Se mere

Bedømt til 1 ud af 5 stjerner

First awning delivered used and damaged, great customer service rectified that issue. Currently in France and the slightest bit of rain once again like last year and the air beams at the front give up... Se mere

Bedømt til 5 ud af 5 stjerner

I ordered a Khyam AirTek Kamper Pro 2 awning bundle from the NEC Caravan, Camping & Motorhome Show. It arrived promptly a few days later. What a great awning! Extremely well made, plenty of internal s... Se mere

Bedømt til 5 ud af 5 stjerner

We have dealt with Khyam several times over the years, having visited their trade stand at a camping exhibition, and liked what we saw. The products are second-to-none in quality. The company is so... Se mere

Virksomhedsoplysninger

  1. Campingbutik

Skrevet af virksomheden

Khyam is an international outdoor brand that has been established, and have been masters of camping equipment innovation, for nearly 40 years! Developing the fastest erect tents and awnings on the market today.


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

895 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har ikke besvaret negative anmeldelser

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(895)

3 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I was not too sure if the awning would…

I was not too sure if the awning would fit my mamoose awning rail so I contacted Khyam and they were quick to respond and confirm it would. Arrived within time and full Fedex tracking. The awning was more expensive than most and as I wanted good quality, and a guarantee I am very pleased.

19. juli 2024
Bedømt til 5 ud af 5 stjerner

Excellent company to deal with

Excellent company to deal with. They are helpful and supportive and give great advice. The products are outstanding and, following a telephone order, we received the awning and accessories in 22hours!

22. juli 2024
Bedømt til 5 ud af 5 stjerner

Dallington 3 Kyham 2024 review

The order and delivery process was excellent. Tent quality is very good. We read the instructions and watched the video several times. The video was not in real time and would have been vastly improved if the more difficult parts were in slow motion and fully explained eg locking the poles in place and folding the legs back to the middle when putting away. We struggled initially but once you find the technique it's fairly easy in both cases. Also a fly screen on the side door would be useful and why not use a locking pole for the front porch instead of the fibreglass, steel pole combination.

19. juli 2024
Bedømt til 4 ud af 5 stjerner

Mixed experience, but they made it right in the end

We purchased an AirTek Kamper Pro 1 - our first air beam tent after 30 years of camping.

Although easy to put up, we had continued issues with one of the beams deflating, no matter what we did. The other was fine, so it was obviously just faulty. The zips on the side near the van also broke on the first use - these don't need to be fully weatherproof as they are not exposed, but they seemed to be lower quality. All in all, it wasn't a great first trip!

I made a warranty claim and asked if we could upgrade to a normal pole awning - our previous Khyam had never let us down - and we wanted to go back to what we were used to.

The Kamper Hub is so much better for us, and we're very pleased Joe at Khyam allowed us to upgrade. We even bought the bedroom annexe, which is great as an add on for the kids.

So an iffy start to the purchase, but all worked out for the best in the end. Thanks!

3. juni 2024
Bedømt til 5 ud af 5 stjerner

The perfect upgrade

We bought a khyam awning 14 years ago from a campervan show and served us really well. Still had plenty of life left in it when I sold it this year. I had no doubt in my my I would stick with khyam for our upgrade. We've had one trip out with our new awning so far and doesn't disappoint. Fantastic quality, very spacious and well thought out. Amazing products and will continue to put my trust in this company.

19. juni 2024
Bedømt til 1 ud af 5 stjerner

Beware of Khyams small print and…

Beware of Khyams small print and ridiculous catch 22 t&c’s. They failed to ship two items as one package, then lost track of one item (despite promising on two subsequent days that it was on that day’s van for delivery) and refused to refund until the courier had found and returned it to them. Much safer to buy from a reputable and reliable physical retailer than this online only company with no physical presence who clearly hides behind and blames their third party warehousing, logistics or delivery companies when things go wrong.

12. juli 2024
Uopfordret anmeldelse
Silent Vale Limited-logo

Besvarelse fra Silent Vale Limited

Hi Peter,

Thank you for leaving us a review, however I’m saddened to see this is a one star review after the amount of effort and time we put into trying to get your delivery issues resolved.

With your initial order, you contacted on the Tuesday to place your order and advised that you needed urgent delivery to a campsite for the Wednesday.
We advised this wasn’t a problem, however didn’t charge you for any express postage service, the items were sent Next Day with Free Delivery.

Your order was dispatched on time by us and was collected by FedEx Tuesday evening.
The items were dispatched as single items, which is perfectly normal for an awning and groundsheet.
Multiple items would only be packed into one box if there are lots of small items, a groundsheet would never be taped to a larger box, as this would be more likely to go missing or get damaged during transit.

You contacted us Wednesday to advise the groundsheet had been delivered, however there was no sign of the awning arriving.

Upon your contact via our website chat, a colleague simply and politely asked if you had your tracking details – a common question to confirm we are looking at the same details, especially as your messages were coming through incomplete -
However this obviously did not sit well with you, resulting in you stating we were evasive and demanding an immediate refund.

As requested we’ve then continued correspondence via email.
We then advised that we would need to get in touch with FedEx to find out what was happening with your delivery as without speaking to FedEx the only information we have is what is available online.

FedEx have then advised us that there was a sorting error and that the item would be out for delivery the next day, at the time we queried this as the tracking was indicating differently, however were assured by FedEx that it would be delivered.

We have made no promises regarding your delivery, just simply relayed the information the courier provided to us.
You’ve then requested a full refund, of which we have explained that a refund isn’t a problem, however we would need to ensure the items were on their way back before this could be processed, as the courier may have then delivered the goods after your refund.

Unfortunately in this situation, the courier failed to make the delivery at all, despite assuring us it was loaded on the delivery vehicle, to which we have then organised a collection of the delivered item from the campsite and ensured the undelivered item was returned to sender.
You’ve then threatened to take county court action and opened a PayPal case, rather promptly, despite us never refusing to give you a refund for your order.
Usually for a refund of an order, we have to wait until items are received back before a refund can be processed, and by UK Consumer Law have up until 14 days to process a refund, however in this situation we have sent a refund through to you by the Friday.

We have tried to reiterate to you multiple times via email that we are limited to what we could sort for your order, as we were beholden to the courier and reliant on their updates.
Service wise from our side we have dispatched on time, been prompt with emailing you, despite not receiving answers and have tried to chase as much as possible to resolve your delivery issues,
however at the end of the day – We are not FedEx and have no physical control over ensuring your delivery arrives on time.

We are very sorry that this order/delivery did not go as planned, and can understand it was frustrating, however we could not physically do anymore to resolve the issues as this was outside of our control - but our team went well above and beyond to assist you despite not being obliged to

Bedømt til 5 ud af 5 stjerner

Excellent service from Khyam

Excellent service from Khyam as always,
Great quality igloo and biker tents that I’ve been using since 1990 with my first biker one man tent, rapid to erect and take down, fast tracked delivery and well packaged, 5* highly recommended!!! 🏕😃👍🏻

17. juni 2024
Bedømt til 1 ud af 5 stjerner

No delivery as promised

No delivery as promised, no way to phone anyone and still waiting

25. juni 2024
Silent Vale Limited-logo

Besvarelse fra Silent Vale Limited

Hi Jonathan,

We have checked the tracking, it states FedEx have attempted delivery twice at your address,

We were in contact with FedEx last week, and they have assured us that the delivery will be made tomorrow (Wednesday) and that the driver will contact you if he’s having issues.

We appreciate this isn't your problem of course, but we are at the mercy of the couriers and have to wait for them to do their investigations and can only update you as and when they get back to us.

Again, very sorry for the delay

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere