Silent Vale Limited Anmeldelser 

Excellent, friendly, knowledgeable staff

We absolutely loved our airtek 6 tent bundle with extras like the canopy etc and showed it off to everyone on its first outing.
However next use the pump broke as we were trying to put it up in the pouring rain. Noone else's pump was compatible with khyam and as the tent lay on the floor collecting water we started to feel really desperate. Our 11 year old was crying asking if we had to go home. My amazing husband took the pump apart and fixed it and we were on track again after mopping all the water our of the tent.
The third outing, this week just gone, the pump worked fine but two of the beams would not inflate enough and would deflate afterwards so we couldn't get the tent up. Both boys were visibly distressed as we had traveled over 6 hours to cornwall.
We took the air beams out, not really what you want to be doing one your first day, and found small fractures or tears right at the bottom of the beams where they were crumpled into their sleeves. We fixed as best we could with the repair kit and left for 4 hours as recommended. Meantime I'm desperately messaging kyham for help.
They rose to the occasion and shipped out overnight 3 beams, but for airtek 8 as they had no airtek 6. We were so grateful to their support team as the replied beams leaked overnight and I had to get up twice to pump them up in the wind and rain. It was truly awful.
We put the new beams in but they were too long and wide so whilst they held, they didn't make a smooth arc and we had to connect the tent to our trailer at the back for it to stand up to any wind.
Then a third beam failed catastrophically because it had not been zipped into it's sleeve when the tent was assembled and blew up like a balloon in one point and tore. I was crying at this point, there was a quality control thing on the tent which was total rubbish as the beam wasn't zipped in so would fail at some point when in use. I.e. on someone's holiday possibly in any weather at any time.
We had days basically of repairing beams, replacing beams, and finally yet another beam started leaking and needing pumping up twice a day. We tightened all valves but it still leaked.
We managed to have nice days on the beach but our youngest was anxious all the time about the tent and I spent the first three days feeling constantly sick at the thought of the tent failing in the night. It's a big tent and with all our stuff in it, and the boys, just so stressful.
Khyam have told us that you can only return the tent before 30 days, but we absolutely do not think this is OK. Lifetime warranty on parts sounds great until beams fail on holiday, then what do you do? Khyam support were great and saved our holiday but normal warranty is 10 day turnaround and we still have leaking beams and the wrong size beams.
The beams fractured where they were folded to fit in the sleeves, this clearly will happen again and again.
We just cannot cope with the stress of air beams and not knowing when they're going to fail. They'll always fail on holiday so how does lifetime warranty work when you have no tent on holiday?
Oh and finally the tube on the pump has split on a join and we had to repair with duct tape otherwise it leaked too much to inflate the beams.
We just want a tent with poles.

Excellent service very fast delivery will buy from them again

Great tracking and super awning.could not be happier

I finally got round to taking my Khyam Outhouse away at the weekend.

Was pretty easy to put up for the first time and id forgotten it was airbeam so even better. Easy to move into final position before securing guide ropes.

It’s higher than I remember but that’s fine as it’s easier to spot ! Large twin areas for storage or using for toilet and shower. Zips around the floor areas, vents in the top either side and a bar to fit across the middle to keep its width.

It what’s been quite windy but it stayed standing and was still secure.

Nowhere to add photos

Excellent communications. Very rapid and helpful responses

easy ordering, efficient and value for money

First awning delivered used and damaged, great customer service rectified that issue. Currently in France and the slightest bit of rain once again like last year and the air beams at the front give up and is leaking. I'm experienced camper of 40+ years so no issue with setup, air pressure etc. just really really disappointed with everything including the design and can't recommend to anyone. Should have trusted the brand I've always used Vango. No doubt khyam will dismiss my comments but I'm so disatisfied, even bought an additional canopy, foot print and carpet for good measure.

Needed some advice on buying an extension for our airtek 6. Callum explained everything. Great customer service and fast efficient delivery. Would highly recommend Khyam. Thanks again Callum.

Prompt delivery, good quality product.

Super fast delivery and an amazing tent that far surpassed my expectations. The lifetime warranty especially won me over!

Having already purchased the Sun Canopy and sides I was after the front. Very well sign posted on the website, selected, paid for and delivery details all sorted in minutes. Confirmation email came seconds after confirmation.

The tent is fantastic, very clever design affording intuitive setup. Tent aside, is was the customer service that stood out for me. I had a minor issue with my tent that was promptly and considerately resolved by Joe at Khyam. Life time warranty supported by first class customer service will make me a customer for life. Hard to find such top flight service elsewhere. Great product supported by exceptional, professional operation.

Had A problem with my tent a minor rip on the front netting, I rang customer services and they had it picked up and exchanged for a new one first class service

Communication

Excellent customer service from Khyam would highly recommend very happy with our oak awning for our van. So easy to put up and very spacious. Love the separate sleeping area plenty of room for a king and a double bed

Fast reliable service, friendly staff on the phone and answered all my questions, tent was very easy to erect and take down, loads of space inside packed on the bike well no wider than my bars on the bike a little bit heavier than my old tent by 2kg made very little difference in bike handling. For the next trip I've reduced the weight a little by replacing the pegs and the door poles with lighter pegs and poles taken about 3/4 of a kilo off. Very happy with the tent

First class experience quick delivery great product

Very prompt