New website in general is an improvement but I don't like not being able to set up a withdrawal from my Easy Access account a few days in advance. This would be very helpful even if it was limited t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Opening the account was an easy process.I then received an e mail saying I had stopped the transfer going ahead.This was not true and a phone call to yourselves confirmed that the account number for t... Se mere
Best call centre in the business! OK- what really matters about a bank is their savings rate, and Kent Reliance score well here... the online access is staightforward and user-friendly too ... but on... Se mere
Virksomheden har svaret
Very quick to transfer funds which is highly commendable. However, disappointing rates for savings accounts, newer rates for easy access for example come with significant penalties attached. Were o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Kontaktoplysninger
Chatham, Storbritannien
- www.kentreliance.co.uk
3,7
Middel
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No CSV downloads
New online banking platform doesn't offer CSV downloads
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thank you for your feedback, Ganesh. We're sorry to hear that the new online banking platform has not met your expectations.
At present, CSV downloads are not a supported feature within our Online Services. However, account documents and statements can be downloaded in PDF format, which provides a secure and convenient way to view and store your account information.
We appreciate that some customers may prefer CSV files for personal record-keeping or data analysis.
If you would like any further clarification or support with accessing your documents, please contact us on 0345 122 1120, where our team will be happy to assist.
Being able to do more things online…
Being able to do more things online without the need to visit branches or use the phone is an excellent step in the right direction in todays world
4. august 2026
Besvarelse fra Kent Reliance
Great to hear, Dave. Thanks for sharing your experience of Kent Reliance and for saving with us :)
Generally good but the move to the new Online Services was a bit painful
Good range of accounts and I have had only good customer service. But the recent move to their new Online Services was a bit painful. The move itself, which involved a new registration process plus new account numbers and sort codes, seemed to work fine, but there were reams of emails to read and online FAQs and videos to review. Ideally such changes should be invisible to the customer and not require them to take any action.
4. august 2026
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback and for your kind comments about our range of accounts and customer service. We're pleased to hear that your overall experience with Kent Reliance has been positive.
We appreciate that the move to our new Online Services required more involvement than you would have liked. As part of the migration, we needed to provide customers with new account details and a registration process to ensure accounts were transferred securely and customers could continue to access their savings safely.
The purpose of these changes is to make banking with us easier and more convenient in the future. Through our new Online Services, customers can benefit from features such as instant payments, account alerts, and the ability to update personal details online without needing to call us or visit a branch.
We understand that the volume of emails, FAQs, and guidance materials may have felt overwhelming. Our intention was to ensure customers received the information and support needed to navigate the migration successfully and with confidence.
Thank you again for your feedback. We will take your comments on board as we continue to improve both the customer journey and the way we communicate future changes.
Experience of interaction with K R>
K R always respond to maturing a/cs and to new a/cs just opened.Access to human customer service is very welcome(Bots never seem to give a satisfactory answer). Advisors are friendly ,patient , and usually resolve any problems quite quickly.
Written responses to to the above mentioned a/cs could usefully be a little more prompt.
10. august 2026
Besvarelse fra Kent Reliance
Thank you for your feedback, Michael. We're pleased to hear that you value our responsive service and the ability to speak directly with our customer service team. It's great to know that our advisors have been friendly, patient, and able to resolve your queries quickly.
We also appreciate your comments regarding the timeliness of our written responses and will take this on board as we continue working to improve our service. Thank you for choosing Kent Reliance. 😊
The old system and new registration…
The old system and new registration systems don't talk to each other so an account matures on the old system and transfers to the new one that you can't access. The staff on the phone are incredibly helpful however.
10. august 2026
Besvarelse fra Kent Reliance
Thank you for your feedback, Sally. We're sorry to hear about the difficulties you experienced accessing your account.
Based on the recent conversation you had with one of our Customer Service representatives, we hope your query has now been resolved. We're pleased to hear that you found our team incredibly helpful, and we'll be sure to pass on your kind comments.
We appreciate your patience during this transition and are committed to making our services as straightforward and seamless as possible for our customers. If you need any further assistance, please don't hesitate to get in touch. 😊
Loyal customers not being rewarded
Offers being made available to new savers only, loyal customers being made to look elsewhere
10. august 2026
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback, Stephen. We appreciate that changes to savings rates can sometimes be disappointing and understand your concerns.
Our savings products and rates are priced considering both current and potential future market conditions. Due to external market factors, the savings market is constantly evolving, which means rates and available products can change at a fast pace.
If you are referring to the savings products currently available on our website, you are welcome to apply for any of our on-sale products online. We would be more than happy to assist you with the application process.
We value your feedback and thank you for your understanding as we continue to respond to changing market conditions.
Very easy transaction as always
10. august 2026
Besvarelse fra Kent Reliance
Lovely to hear :) thanks for sharing!
Besvarelse fra Kent Reliance
Lovely to hear :) thanks for sharing!
It’s always great to speak to a human
It’s always great to speak to someone personally when you need help or advice and Kent Reliance has excellent customer support. Very refreshing these days. Particularly as SO many banks and building societies are failing their customers with contact only available with online chatbots. Well done Kent Reliance! 😁
7. august 2026
Besvarelse fra Kent Reliance
Thank you for your kind feedback, Angela. We're delighted to hear that you found our customer service team helpful. Providing a smooth and dependable experience for our customers is very important to us, and we appreciate you taking the time to share your experience with us. 😊
Easy to deal with and reliable
Kent Reliance customer service was easy to deal with and they were extremely reliable
10. august 2026
Besvarelse fra Kent Reliance
Thank you for your kind feedback :) we appreciate you taking the time to share your experience with us. 😊
Communication Confusion
Communication: even emails triggered from the 'new system' still indicate the TO address as YOU.
An email address is not unique to an individual. Some other banks recognise this and include a differentiator in their emails i.e. the individual’s initials.
Signing into Kent Reliance recognises this – why can’t communication via email to the individual do likewise?
4. august 2026
Besvarelse fra Kent Reliance
Thank you for your feedback, David. Our new Online Services are designed so that communications are addressed to the account holder rather than sent generically. We apologise if you have received an email that did not correctly identify the intended account holder.
We would like to understand more about your experience and investigate whether there is a gap that needs to be addressed. Please contact our Customer Services team on 0345 122 1120, and one of our colleagues will be happy to look into this for you and ensure any issues are resolved.
Thank you for bringing this to our attention.
Getting use to a new sight
Getting use to a new sight is always challenging especially for us oldies especially when you are familiar with the existing one, to start navigating a completely new format try’s one’s patience
4. august 2026
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback, Barry. We completely understand that getting used to a new site can be challenging, especially when you've become comfortable with the existing one over many years.
We're making these changes to make managing your account easier and more convenient in the long term. With our new Online Services, you'll be able to make instant payments, receive helpful alerts, update your personal details, and access a range of services whenever it suits you, without needing to call or visit us.
We appreciate that learning a new layout can test anyone's patience, and we're committed to making the transition as smooth as possible. We hope that as you become more familiar with the new site, you'll find the added flexibility and improved features make your experience simpler and more rewarding.
Thank you again for your patience and understanding as we continue to improve our services.
Appalling service over many weeks
Appalling service over many weeks, from 25/06. Tried to move funds from KR account who rejected it on several occasions stating Insufficient funds in my account NOT TRUE. Call handlers on several occasions confirmed account I invested is correct but will not release.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience, George. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly
Migration to new online service
I was advised that my accounts had moved to the new online service. When I registered and signed in two accounts had moved but one account was missing. I tried to login to the old system but it would not let me in. I phoned KR and was advised that the missing account was safe but still on the old sytem. I checked a week later but it still had not moved over.
4. august 2026
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback, Peter. We're sorry to hear that your experience with the migration to our new Online Services has not been as smooth as expected.
At this stage, we are migrating accounts that were originally opened through our online service. Accounts opened through other channels, such as the postal application process, will be moved to the new platform in later phases of the migration programme. This is why some of your accounts may already be visible on the new service, while others remain on the existing platform.
We would also like to reassure you that there are currently no restrictions on accessing the legacy Online Services for accounts that have not yet been migrated. Following your conversation with our team on 22 July, we hope we were able to clarify the situation and resolve the concerns you raised.
If you continue to experience any difficulties, or if there is anything further we can assist you with, please contact us on 0345 122 1122 and we will be happy to help.
Thank you for your patience and understanding as we work to enhance our online services and provide a better banking experience for our customers.
A lot of hassle for the company's benefit.
An absolute hassle having to enter new passwords etc in order to be able to operate digitally. To crown it all Kent Rel now make monthly payments on the first day of the month. This is contrary to virtually all other savings companies. I begin to wonder whose benefit all this is for. Certainly not the customer.
Additionally there is still a problem with LPA's. I have an LPA on investments for my wife but still cannot check her investments on line. All of her transactions have to be conducted via an unreliable postal service.
4. august 2026
Besvarelse fra Kent Reliance
Thank you for your feedback, Clive. We're sorry to hear that the move to our new Online Services has felt frustrating and has caused inconvenience.
We're making these changes to provide a simpler and more flexible banking experience over the long term. The new platform offers enhanced features, including faster payments, helpful account alerts, and the ability to update your details online at a time that suits you, reducing the need to call us or visit a branch. We appreciate that registering for a new service and setting up new login credentials can take time, and we understand your concerns regarding the changes to payment dates. Feedback such as yours is important as it helps us understand the impact these changes have on our customers and where we can improve our communications and support.
Besvarelse fra Kent Reliance
Lovely to hear your feedback, Diane. Thanks for sharing! 😊
Besvarelse fra Kent Reliance
It's great to hear that your experience was a positive one, Molly. Thank you for sharing your feedback! 😊
Switch over to new system dreadful
4. august 2026
Besvarelse fra Kent Reliance
Thank you for your feedback Stuart. We understand that the transition to the new system has been challenging, and we appreciate your patience and understanding.
We will share your feedback with the relevant team as part of our ongoing efforts to review and improve our services and enhance the customer experience.
CHANGE OF SYSTEMS FOR THE BETTER ?
SINCE CHANGING OVER TO THE THEIR NEW SYSTEM WE HAVE HAD SEVERAL ISSUES.
FIRSTLY, I DID NOT RECEIVE FULL INFORMATION AS WHAT WAS ACTUALLY HAPPENING.
SECONDLY, WE HAD A VOICEMAIL ASKING US TO CONTACT THEM ABOUT A PRE DATED PAYMENT THAT COULD NO LONGER BE PAID, LEAVING A NUMBER THAT WE COULD NOT FIND ON THEIR WEBSITE, SO SUSPECTING A SCAM WE CALLED THEM ON THE NUMBER ON OUR PAPERWORK.
THIRDLY, IN A NUTSHELL THE CUSTOMER SERVICE AGENT WAS MOST UNHELPFULL TO SAY THE LEAST!
FORTHLY, WE FOUND A NUMBER FOR THEIR FRAUD DEPARTMENT WHO WERE MORE THAN HELPUL EXPLAINING THE CHANGE OVER HAD HAPPENED BEFORE UPDATING CUSTOMERS FULLY, OR THEIR SYSTEM HAD NOT UPDATED CORRECTLY.
FIFTHLY, I RECIEVED DETAILS BY TEXT OF AN ACCOUNT WHICH MY WIFE HOLDS, FORTUNATELY I KNEW ABOUT IT.
PHONED CUSTOMER SERVICES TO BE TOLD, YES WE KNOW ABOUT IT, ITS A SYSTEM FAULT. SO MUCH FOR PRIVACY AND SECURITY.
HAVING BEEN A CUSTOMER FOR A GOOD NUMBER OF YEARS WE CAN'T BELIEVE THE DROP IN STANDARDS.
4. august 2026
Besvarelse fra Kent Reliance
Thank you for taking the time to share your feedback Philip. We're very sorry to hear about your experience during the transition to our new system and sincerely apologise for the frustration and inconvenience this has caused.
We understand your concerns regarding the communications you received, the difficulties you experienced when contacting us, and the issue relating to your account information. We appreciate you bringing these matters to our attention, and your feedback will be shared with the relevant teams as we continue to improve our services and processes.
If you have any outstanding concerns or require any further assistance, please give us a call on 0345 122 1120. Our team will be happy to help and look into this for you.
New website is much easier to read
New website is much easier to read, thank you for no clutter and for making the font larger. It would be nice to have a photo of somewhere in Kent on your emails instead of some foreign city!
4. august 2026
Besvarelse fra Kent Reliance
Thank you for your positive feedback Mary. We're pleased to hear that you find our new website easier to read and appreciate the cleaner layout and larger font.
Thank you for sharing your suggestion regarding the images used in our emails. We value your feedback and will pass your comments on to the relevant teams as we continue to enhance our communications and improve our services.
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