New website in general is an improvement but I don't like not being able to set up a withdrawal from my Easy Access account a few days in advance. This would be very helpful even if it was limited t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Opening the account was an easy process.I then received an e mail saying I had stopped the transfer going ahead.This was not true and a phone call to yourselves confirmed that the account number for t... Se mere
Best call centre in the business! OK- what really matters about a bank is their savings rate, and Kent Reliance score well here... the online access is staightforward and user-friendly too ... but on... Se mere
Virksomheden har svaret
Very quick to transfer funds which is highly commendable. However, disappointing rates for savings accounts, newer rates for easy access for example come with significant penalties attached. Were o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Kontaktoplysninger
Chatham, Storbritannien
- www.kentreliance.co.uk
3,7
Middel
4 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Changed rules for ISA midway through…
Changed rules for ISA midway through fix rate year, now locked in for 6 month with account I can't use. Staff in branch treat you like your interrupting their day.
2. september 2026
Besvarelse fra Kent Reliance
Thank you for your feedback Mark. We’re sorry for the frustration caused by the changes to your ISA.
Fixed Rate ISAs generally only allow deposits during an initial funding period, which is standard across much of the market. As part of our move to the new Online Services, we have updated our Fixed Rate ISA to follow this approach. You can continue to use another ISA with us if you wish to make further deposits.
We’re also sorry to hear about your experience in branch and will take your comments on board.
A good website and keeping me updated…
A good website and keeping me updated quickly. Thank you.
2. september 2026
Besvarelse fra Kent Reliance
Great to hear Mike, thanks for sharing :)
The new layout
The new layout is much clearer and simpler. Earlier transactions were very fast but only 4 stars as recent ones have been much slower.
2. september 2026
Besvarelse fra Kent Reliance
Thank you for your feedback Alan. We’re glad you find the new layout clearer and simpler. We’re sorry to hear that recent transactions have been slower, and we appreciate you bringing this to our attention.
Always helpful when I have phoned.
Always helpful when I have phoned.
I am 79 and not at all computer savvy.
I am always assisted with patience and understanding.
Thank you.
2. september 2026
Besvarelse fra Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Ian!
Was 5 🌟 but the recent changes and…
Was 5 🌟 but the recent changes and reduction of rates has changed my view
2. september 2026
Besvarelse fra Kent Reliance
Thank you for your feedback Richard. We understand that changes to interest rates can be disappointing. Our savings rates are reviewed regularly and may change in response to market conditions and movements in the Bank of England’s base rate. We always aim to offer competitive rates while ensuring they remain sustainable in the current market. We appreciate your continued support and understanding.
Customer service great. However often takes a while to speak to adviser
Customer service great
2. september 2026
Besvarelse fra Kent Reliance
That's great to hear, Thanks for sharing Maree :)
Excellent account
Easy to open account and use online services. When you deposit money you get an immediate text to confirm payment has been received which is reassuring. Helpful staff when you contact them .
2. september 2026
Besvarelse fra Kent Reliance
Great to hear, thanks for sharing :)
always reliable overall
2. september 2026
Besvarelse fra Kent Reliance
Great to hear John, thanks for sharing :)
Very easy to access and use my online…
Very easy to access and use my online account.
2. september 2026
Besvarelse fra Kent Reliance
Thanks for sharing Brian, That's great to hear
Very poor communication
Very poor communication, long winded, cannot now get paper statements, overall very disappointed.
When KR changed to their so called on line account, there was absolutely no mention of " no further paper statements "
2. september 2026
Besvarelse fra Kent Reliance
Thank you for the feedback Jude,
We’re sorry to hear that you’re disappointed with our service and understand your frustration. We appreciate your feedback regarding communication and statements.
As part of our new platform, we no longer provide paper statements. However, you can log in to your online account and download your statements whenever needed.
I have had 4emails and 3 texts to tell…
I have had 4emails and 3 texts to tell me monthly statements are available,
Why would anyone want monthly statements for term deposits when interest is added annually???
This is not an efficiently way of working and a waste of resources.
2. september 2026
Besvarelse fra Kent Reliance
Thank you for the feedback Gordon,
We’re sorry for the inconvenience caused by the multiple emails and text messages.
Your account was moved from our old system to our new platform in August. As part of this process, the account was recorded as a new deposit, which resulted in a statement being generated.
We can confirm that statements are not normally generated when there are no transactions on the account. Therefore, you should not receive further statements for your fixed-term account.
Pleased with the service
Pleased with the service, although disappointed my local branch,Chichester, has closed. The staff were always friendly, efficient and knowledgeable. Clear online statements. Competitive interest rates. Easy to add to the ISA.
2. september 2026
Besvarelse fra Kent Reliance
Lovely to hear about your experience with us, Gillian - thanks for sharing :)
easy to use on line
easy to use on line, and rates normally good compared with others
2. september 2026
Besvarelse fra Kent Reliance
That's great to hear Dempsey, Thanks for sharing :)
I Bank on line with Kent Reliance
I Bank on line with Kent Reliance. I've been with them quite a few years now. Excellent customer service. Good saving products with highly competitive interest rates
2. september 2026
Besvarelse fra Kent Reliance
Lovely to hear about your experience with us, Sheila - thanks for sharing :)
Very difficult to navigate online
2. september 2026
Besvarelse fra Kent Reliance
Thank you for you feedback,
We’re sorry to hear that you found our online service difficult to navigate. We appreciate your feedback and are continuing to improve the new platform to make it simpler and easier to use.
Kent Reliance are straightforward and…
Kent Reliance are straightforward and honest. They provide good products and their customer service is improving.
2. september 2026
Besvarelse fra Kent Reliance
Lovely to hear about your experience with us, Tom - thanks for sharing :)
hope they are better at looking after money!
They are running 2 different online accounts and one has your account details and the other operates messages. This means logging in twice with different usernames and passwords.
In addition they have moved the monthly interest payments out by 2 to 3 days which is concerning and loses you money.
2. september 2026
Besvarelse fra Kent Reliance
Thank you for the feedback John.
We’re sorry for the inconvenience caused by having to use two different online platforms. We understand this can be frustrating. We’re currently enhancing our systems and are in the process of moving accounts to our new platform, which will make things easier.
Regarding the monthly interest payment, we understand your concern. we kindly request you to contact us on 03451221120 so we can discuss this with you and look into it further.
would recommend
Very good to deal with, sadly my requirements changed, but very happy with my dealings with Kent
2. september 2026
Besvarelse fra Kent Reliance
Lovely to hear about your experience with us, Heaton - thanks for sharing :)
New online system needs improving
Since moving to their new online system I cannot pay money into my isa. 7th August I deposited money into my KR account. 26th August I tried to deposit another payment, using the new paying in details and their new system said NO. I rang the KR help desk team who could not / would not understand the problem. I emailed them with the details of the problem, all I received was an email detailing the call centre numbers. The KR new system would only accept payment from a "designated" account which is where interest is paid into, it quite clearly states "Interest payments only account". KR have tried to compete with their better competitors in the technology stakes and have failed miserably. The new system is not fit for purpose on the basic of levels i.e. paying money into an account. No it is not user error, the return message I got was : payment rejected- not received from designated account!!!!
KR has sent me an email - with another clients name - so much for client confidentiality.
Further to the reply below, designated account is where interest in paid into, not from where payments can be received from.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thank you for taking the time to share your experience Susan. We’re sorry to hear about the difficulties you’ve experienced when trying to make a payment into your ISA and the frustration this has caused.
For security purposes, any funds deposited into a KR account must come from your nominated bank account. We appreciate that this may not have been clear and apologise for any inconvenience caused while trying to make your payment.
Thank you again for your feedback, which we’ll take into consideration as we continue to improve our services.
Makes you jump through hoops to close…
Makes you jump through hoops to close an account.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Kent Reliance
Thanks so much for taking the time to share your experience. We are sorry to hear about the challenges you had with us.
To help us investigate, we’ve requested a few more details privately through Trustpilot so we can contact you directly.
Dette er Trustpilot
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