Keepmoat Anmeldelser 4.851

We purchased a Keepmoat Homes property and raised concerns about several snagging issues at our demo stage. Unfortunately, things only got worse once we moved in. Our home was not cleaned before handover, and workmen left mess and equipment behind in the property. Within only two days of moving in, we reported over 60 snagging issues—the condition of the house was nowhere near acceptable for handover.
Since then, the customer care experience has been extremely poor. We have repeatedly been fobbed off, and many of the repairs carried out have either been done incorrectly or have caused further damage. We have had over 70 visits from various trades attempting to fix issues, with no real end in sight.
Despite being incredibly flexible and patient— even stepping aside for a few weeks so the site team could finish other homes first—our own property remains unfinished. We were promised our back garden would be completed in October, and it is now February, with no progress. That alone speaks volumes.
Our front door has been attended to more than 12 times, yet daylight still comes through. As a result, our heating has had to remain on constantly to combat the cold, leading to increased bills for which we have not been compensated.
Our ensuite has been unusable for five weeks due to a cracked shower tray. Keepmoat attempted three separate repairs before finally agreeing to replace it. During these works, they damaged our shower screen and replaced it with another faulty screen. When removing the most recent one, they chipped the tiles—and now want to “repair” them rather than replace, despite admitting they cannot provide a warranty on the repair. How are we expected to trust that?
Our kitchen has had over half of the units replaced, yet the surfaces continue to chip and crack, and again we are continually dismissed.
This is only a small insight into what we have experienced: incorrectly fitted external lighting, gloss paint on walls and emulsion on skirtings, and even a hole in the floor. The list goes on.
Had we known then what we know now, we would not have purchased this property. The aftercare service is genuinely disgraceful, and based on our experience, I would strongly advise others to avoid.

It's really wonderful experience with keepmoat sales team. Especially Kim, is so lovely and always have smile on her face. I honestly recommend kim to my family and friends

Avoid them. Bought my house 4 years ago and they’ve abandoned all residents and sold off loads of the houses to social tenants, who have wrecked the area.

What’s worse is that in the past 6 years, they’ve not legally signed over the site to the council so the council refuse to fix the issues, massive litter dumping issue and derelict park they built which looks like a swamp.

We’re now having to sell the home at a massive loss - and many other people are too.

We live on rigby way in Middleton. Keepmoat are a bunch of cowboys who make you review early and then they’ll stab you in the back once they’ve made their money.

They should be ashamed of themselves for the damage and state they’ve left the site.

I can’t emphasize enough how much I love my new home.. my friends were literally speechless when they visited the first time .
The staff are amazing especially Melanie , she was so helpful throughout the whole process.
Thank you keepmoat for making my dreams come true.

Excellent house, we were extremely nervous about moving into our first home but the guys at Keepmoat helps us throughout the whole experience. From the sales team to the builders and now the customer care it’s on point.

Friendly staff, great advice and support.

Danielle at the Driffield site has been very helpful and kept me informed from day one. Going through everything I need to know

Sorin attended my property to make good on a number of defects and was incredibly helpful. I have had good experiences with the customer care team and the technicians are always willing to go above and beyond to resolve any issues with the properties. Sorin was kind, professional, and resolved all the issues quickly.

Joel was amazing in helping me navigate buying my first new home. Though he got transferred before the process was complete. He was always receptive to help and always reachable.

The firm kept in touch with me from the time I chose my plot to my moving in. Answering all my questions with patience, giving me reassurance, visiting me when I moved in , offering me a welcome bag full of first necessities. Anything not quite right is dealt with staight away. For Keepmoat, people come first.

Do not buy from Keepmoat homes!!

Emails ignored, rude and arrogant customer service staff, sales office staff do not deliver on their word.

We have lived on the timeless estate for 4 years, we are still dealing with unfinished roads, noisy construction staff blocking our road daily, inconsiderate parking, starting work well before the considerate construction hours. We have a green area that’s been fenced of and left us felling like we live in a dump for the past 4 years, nothing has been done to it.

Told the maintenance fee is for grass cutting but then 2 years in find out we’re liable for an actual building - this was disguised by both them and their solicitor who we stupidly used (find your own solicitor, do not use the one they suggest using)

Pavements don’t exist on our street, the road is left as a pot holed mud pit daily, I can’t go out for a walk with nice shoes on, by the time I’m half way down the street they are ruined due to the sheer state of if! Construction staff up and down a tiny street daily, the planning of the phases just poorly thought out.

alarms going off all weekend that we can hear with doors and windows closed, no staff on site to sort.

I can honestly say buying from Keepmoat is the worst decision we ever made, wouldn’t give them a 1* as a house builder, 5* is laughable, definitely a backhander to be given that!

Keepmoat you really need to short your selves out. It’s been an absolutely disgusting experience having to deal with you this past 4 years.

Great service and communication.

I visited so many site of Keepmoat but the kind of reception Oliver gave to us was awesome. I got discouraged along the line due my decision in Principles. I called him and he said don't give u now. And that statement he made, energised to persevere my dream. After we got offered he guided us through with the process, sometimes liaising with his manager to come out with amazing support. And now here we are. We just wanted to say a big thanks to him for his amazing support, advise and love he showed us since we met.

We are currently in the process of buying our first home with keepmoat. We are based in hartlepool and our sales person is Loraine Noel! she’s absolutely brilliant, weekly phone calls and updates. I couldn’t ask for more

Admin and welcome meeting have gone well. So far so good

Its been 6 months since ive moved into Chateau Mews, and i waited purposely before taking pen to paper because i wanted to make sure i had enough experience to give a accurate review.

I was fully aware being one on the early movers on to the site it would have small challenges that are expected when moving onto a live building site. However, the different contractors and Keepmoat team have been nothing but accommodating and respectful.

Michelle in the sales office took over my personal sales process a little later down the line than my initial enquiry which from pervious life experience could of proved a slight challenge. However Michelle has been nothing but helpful and informative, doing what she said she would do, when she said she was going to do it. Nothing has been to much!

I would fully recommend Michelle and Keepmoat after my experience

Thanks guys

Jack

Gareth has attended to fix various snagging issues at my property twice now and he is amazing. He was is professional, polite and did a fantastic job fixing the issues to a high standard. Thank you so so much !

Andrejus Negatinas fixed my washing machine smell I’ve had for many years and he also fixed my freezer door too excellent worker, professional.

Andrejus Negatinas from keepmoat attended today 06/02/26 and he had actually come looking for stairs shrinking issues but instead he fixed a slightly wobbly stairs handrails,paint work,filling gaps and made it look like new also touched paint on wall for a neat look, He was very professional and tried to help as much as he can. Wasnt doing his job in a sloppy way but with right steps and to near perfection.
Truely appreciated.

Jude Ibeh was absolutely fantastic. Very friendly and professional service. He got the job done beautifully!