Keepmoat Anmeldelser 4.850

The company has a very strong sales team, who were professional and helpful throughout the purchasing process. However, my experience with customer service and after-sales support has been disappointing. The after-sales team often comes across as reluctant to assist, despite support being included under the warranty for the new build. Overall, while the sales experience was excellent, customer service is not.

Oliver Morson attended my property to do some work. I must say I was very impressed with his professionalism and honesty. He always maintained contact to confirm times of attendance and when he came not only did he do his job but he also did some other jobs for me as well.

He is a true example of professionalism and people could learn so much from his etiquette.

I have also passed my praises for Oliver to the site manager as he truly went above and beyond to ensure all work was completed to the highest standards.

From start to finish the Keepmoat Team were fantastic! We’d not bought new before so was a new experience to us but really pleased with the service from Kirsty and Jay who looked after us onsite to the guys doing the handover on the day of completion. Thanks again all for a great experience!

Great service from Oliver Morson, Customer Care Technician — professional, skilled, and helpful.

Our experience with Keep Moat at Gedling Park View has been incredible. We’re living right next to where new houses are still being built and all the builders are lovely and friendly, nothing is too much an ask for them. Special shout out to site Manager Harry and Builder Phil, both have been lovely and have helped out with queries we’ve had here and there, always going above and beyond.

The only thing I would say is with the sales team, staff kept changing when we were first looking. We never seemed to speak with the same colleague. So they could for future sales, have a designated person who deals with each individual sale. But, that said, every person we dealt with was lovely and helpful.

We’ve only had a handful of snags which have been tended to within good time without any qualms. Our house is beautiful, neither of us have a single regret about buying here.

Jade Ibeh came to sort the issue and he was very helpful and have escalated the issue to the required authority.

Fantastic work cleans up after him self

Craig Hallat - amazing customer service, explained everything. Happy to help and friendly.

Simon, as usual, came over exactly when he said and fixed our issue in no time. He was repairing our stair beading after the walls had settled and caused some cracks, and did so without any fuss with perfect results. Thank you!

Simon was very friendly, the job was done to high satisfaction.

Pauline the sales manager is excellent and teats us like a member of her own family. She's honest and knowledgeable. Pauline definitely due a bonus if you're looking keepmoat ;)

House was in good condition with everything working minus a couple of small issues which was picked up and fixed quickly.

Recently had James fix multiple issues in my home
A great credit to your team
He is professional, gets on and does the job to the best of his ability every time
He has followed up on all the issues I raised and made sure they are completed to a great standard and my expectations

James arrived on time and carried out three repairs to a high standard 👏 He also took note of 2 long term outstanding and reported them to Keepmoat in the hope that they will be actioned when the weather permits.. James is always very polite and professional and carries out the work in a professional manner... The same cannot be said all the time for Keepmoat!!!

Jude ibeh did a great job and his working attitude is very good. He came and checked details. He explained what he saw and how he fixed it. I was satisfied with his performance.

0 stars!
You are poor. We’ve had a leaking roof for months now that we raised with NHBC. A report has been completed which evidences the leaks are due to poor workmanship! NHBC recommended Keepmoat to do the repairs which they’ve declined despite the leak being caused by POOR workmanship! If they won’t touch their own poor workmanship then what other trader would? Left us with a leaking roof for months. Absolutely shocking. Build your houses correctly in the first place and people wouldn’t be left with the consequences of your actions!

The sales manager (Patricia) has been incredibly friendly, upfront and helpful through the inital stages of buying my house.
Id reccomend keepmoat to others

We moved in over 2 years ago, and after false promises and missed deadlines, we’re still waiting for the final road re-surfacing. It took them almost three weeks to add a courtesy ramp of tarmac to allow us to get on and off our driveway. The works were planned for the last week of November 2025. We’re now on the 20th January 2026, our section of the road has been left unfinished with no planned date of completion. When chased yesterday, we were flippantly told end of February, or maybe March - subject to change. Basically, as and when the site manager fancies. They’re completely not bothered once they have your money and show no regard to the state they leave the estate, nor the fact that your cars are becoming damaged through their lazy approach. I won’t be buying from Keepmoat again, they’re not worth my time or money.

James arrived on time. He sorted out the problem with the living room door handle and assessed the problem with the bathrooms' extractor fans. He took pictures and listened to our concerns and said he would submit a report. He was a very pleasant young man.

Nicola, customer care, followed up on the visit a few days later and will chase up outstanding issues.

Oliver morson from keepmoat visited house number 76,twine road,wf28fq had done a brilliant repair work ...amazing member of staff keepmoat...can I thank keepmoat for their amazing staff doing amazing work ...thank you oliver morson

Ross has been very helpful in fixing our snags and does an excellent job - thank you!