Kasela Studio Anmeldelser 419

Really disappointed with the customer service. It states to expect to wait 10 working days for your order, except mine took nearly 20 days (with no update from them) I had to chase the company to which took them 5 days to respond, to then be told I couldn’t even return my items because they were received too late. I am now chasing them with no response!! Really upset as this was meant to be for my hen do, and it never arrived in time and now I’m £72 down!!!

Order never arrived - over 6 weeks have passed and still no order (website states 10 days to ship). Order worth over £200, so out of pocket. No response via customer services or instagram. Wouldn't recommend.

I’ve ordered a few outfits over the past year and couldn’t be happier! The quality is amazing and they look so flattering on, I can honestly say I’ve never felt as confident as I do when I’m wearing their pieces!

They will take your money, ask if you need the order sooner and then they will make you pay extra and ignore all messages!!! Do not order from this company if it’s not too late. So pricey and don’t even receive the item!!

Delivery was quick just in time for my hols, never had so many compliments on a swimsuit before it looked unreal. Material is thick aswell which I always worry about in swimsuits around the crutch area but was perfect defo recommend!!! Will be buying more from kasela for sure.

I ordered 2 different swimsuits and an outfit for my holiday to Ibiza! Absolutely loved every single piece. All fitted perfectly and such good quality! Replies were extremely quick on there instagram page and answered any questions I had! Will definitely order again😊💘

Amazing!! Quality, style and fit is honestly unreal, never felt so confident wearing a bikini in my life 💕 will definitely be repurchasing I can’t wait for new collections! Take allllll my money x

Ordered the new sunset collection on the 31st of may, the date it came out and the exact time in the morning it came out. Still not received my item. I dm’d them on insta and they asked me when I needed it for I responded with a date I needed it for (not that it should have mattered when I needed my order for) and they never opened my message. What’s the point in asking if you weren’t going to send it?
I finally got a response on the day I needed my order for, telling me it will be shipped tomorrow. Then they put an Instagram post saying the collection is back in stock and can be ordered. I ordered the day it originally came out yet still don’t have my order it’s a joke and they shouldn’t be taking on more orders if they still haven’t sent other people their orders they ordered over a month ago! Won’t be buying from here again considering their items are so expensive yet the customer service is shocking.

I ordered the items on the 8th of June and they’re still not delivered or emailed to ask what the turnaround is. They said 12 days, not including bank holiday and weekends. This item is still not delivered and it’s the 3rd of July

Swimsuit is unreal quality, so flattering on & I got so many compliments 🤩 will definitely be buying more

Still not received my item I placed on the 10th of June. Have emailed multiple times for update and no response.

took my money never received my item and ignore my emails

amazing quality products! will definitely be ordering again

I ordered the brown Lycra swim suit for Mykonos and I am over the moon!! I got sooo many compliments, so flattering and such good quality. Will definitely be ordering again wow xx

Don’t order if you’re in a hurry. Been waiting 5 weeks for my order and still hasn’t even been dispatched. They asked me when I needed the order for when I had messaged to say I still hadn’t received it. Sorry but it doesn’t matter when I need it for, it matters that your turn around time says 10 working days and it’s been 5 weeks .. think this company need to work on their customer service & delivery process.

Due to the 12 day preparation time to make my order, it only left a couple days until my holiday. So I emailed on Instagram and asked for a quicker turnaround time, and within an hour I had a response! And then 2 days later it arrived at my house. Very pleased with the customer service.

I bought swimwear from Kasela at the begining of may (It makes it super clear the 5-7 day lead time due to the item having to be made) I think i actually waited 3 weeks for my item (By which point I had already been on my holiday that I had ordered it for) so i sent the item back and emailed them to advise I was doing this, never had a response, customer service is shocking delays at every stage, unprofessional and shocking service! Avoid if you expect your delivery anytime soon and if you have issue expect any sort of response.! They still have £80 of my money nearly 2 months down the line and I have returned my swimwear 2 weeks ago!

Ordered on the 24/05 for my holiday 3 weeks later. after reading some of the reviews I was worried it couldn’t arrive in time. I sent them an email to advise i was going away and gave them the date i needed it by. They replied to assure me it would be delivered in time. I did have to chase again 3 days before my holiday but they confirmed the item was being sent that day and it was!
Swimsuit is absolutely perfect and amazing quality so very happy! Thank you.

Amazing quality pieces and quick and friendly customer service 💗 worth the wait x