Johnsons Garden Buildings Anmeldelser 

The staff at the local office have been lovely and as helpful as possible within their remit.
However, our experience with customer service has been disappointing. Communication is inconsistent: we are often promised updates, such as confirmation of acknowledgement or appointments, but rarely hear back unless we chase multiple times. Even then, replies are delayed, and each response often raises further questions rather than resolving the matter.

From the outset, there were issues with the installation. For example, the electrician repeatedly left both our gate and the summer house door open during very windy weather, despite reminders. Unfortunately, this resulted in the summer house door splitting at the lower hinge and the gate getting loose screws. We have fixed rhe gate ourselves of course as that was only replacing the lost screws and screwing them back.
When we reported the door issue, rather than acknowledging the circumstances, we were immediately blamed. This was particularly frustrating as the damage had already been noted by the painter before he even had access to unlock the door, and was photographed and reported straight away.
Other aspects of the installation were also below professional standards. The heater was fitted with screws that were far too long, protruding around 2 cm through the wood to the outside, risking leaving the rain water in.
In addition, the repair to the cracked door hinge, described as a permanent solution, lasted less than six months before the damage reappeared.
The quality of the wood has also proven problematic, with leaks developing through knots despite previous repairs. We eventually had to attempt further sealing ourselves as asked to do so by the technician, though it is difficult to understand how we could succeed where a professional had not. Two corners of the summer house remain unsealed, allowing water to penetrate.
When the technician assessed the situation, he initially suggested that the water was travelling through the knots, which means according to him, that the water was traveling upwards against gravity somehow, a claim we found implausible.
Eventually, he conceded that the corners had not been sealed properly and assured us that he would report back to the office and return to carry out the necessary repairs.
We never heard back from him or customer services, despite multiple follow-up emails (all of which generated automated acknowledgments of receipt).
When we purchased the summer house, we were assured that any issues would be addressed at any time. Unfortunately, our experience has not reflected this promise. Had the summer house been built correctly from the start, many of these problems would not have arisen. Given the considerable cost, it is extremely disappointing to be facing such issues within the first year of ownership. If we had known in advance that this would be the case, we would never have made this purchase.

Megan was very helpful, patient and knowledgable!
We had a great experience will be visiting again

John was very helpful and provided a lot of good advice. Megan and Marc provided very good support, Megan helped in coordinating with the delivery dates.

My experience was really good. Megan was really well informed and knew what she was talking about when she was showing us around the hot tubs. Will definately be requesting Megan again for any follow up questions and if we become ready to purchase a hot tub!

Our recent experience when purchasing a new garden home was truly exceptional. Mandy was so helpful yesterday when we settled the balance and nothing was too much trouble for her even when changing the paint colour at the last moment. Martin was very helpful and all of his team at the Maidstone branch were terrific throughout this process. We look forward to seeing the finished product over the coming weeks ahead. We recommend this great company to anyone which is truly great experience doing business with them.

We were in a fix after the key stuck in the door of our summerhouse
Brad and Mark were here at 8.45am and had taken off the door, replaced the lock and handle and restored the door in 15 minutes…

It was a great experience from start to finish. John, Marc and Megan gave good advice, explained what my options were, helped me through the ordering process, and were available to answer any questions. It was delivered on time and the team who came to build it were efficient, friendly, and knowledgeable and finished in an amazingly quick time. The building is well constructed and I am very pleased.

Joe, Aidan, Graham and Brandon were fantastic. Professional, friendly and extremely skilled. I could not recommend the team more highly. Our studio looks fantastic. A very big thank you.

We recently purchased a garden room from Johnsons Thurrock branch. I’ve got to say this was a pleasant experience from the staff Michelle and Natalie! Their customer service was brilliant. The showroom and site was welcoming, and I would highly recommend purchasing from them.

Really happy with the garden room from Johnson’s Leisure ! Dom S and Matt B turned up and just cracked on and got the garden room up in day, and the follow up electrical contractor was equally excellent! The whole experience and package from Johnson’s was excellent!

Great experience and the team were very keen to let us make decisions to n what we needed. As we changed on our minds on colours and decorations the team adjusted everything g and talked us through all our options.
Great experience and would highly recommend. Brilliant.

So far so good. Michelle has been such a brilliant help! Henry came out to access the space and I placed my order today. I am really looking forward to having a lovely additional room at the end of my garden where I can have some peace and quiet and do my crafts away from the house (but close enough to get a coffee). Actually, I may buy coffee making equipment and leave it all down there. In fact no one may ever see me again!

Visited Maidstone showroom this morning as we wanted to work out the best layout and model for a garden office with a £20k budget. All garden buildings were locked and chap in the sales office couldn't be bothered to come out, presumably as it was raining. Looked up from his screen as we arrived and again as we were leaving 10 minutes later. Clearly not interested in showing us around.

In response to Johnson’s comments.
1) I did not agree with Johnson’s view of the fault as the problem of the rotting timbers was not at base level but four timbers above the ground.
I think you will find I said the issue was the summerhouse was not level therefore, when the water gathered between the beams it did not just run back down to the ground but run into the corner hence what caused the issue.

2) I did not say “Johnson’s said tough” I said that is what it felt like when I was discussing the issues at the time.

3) Agree Johnson’s have agreed to 50% now and 50% when a delivery date has been determined but only because I asked.

4) I have never been offered free engineer advice in either occasion. There has always been a cost!

Looking at other reviews I thought I would add my experience of Johnsons and my view of the product bought. I have had the product 7 years now and for the money paid I feel there must be cheaper and better options to create a summerhouse feel in your garden.

My reasons for thinking there are probably better/cheaper options is because I have experienced two instances of the materials rotting and they have been very expensive to replace.

Considering the sales pitch saying how good the quality etc. was I was shocked when four of the main timbers rotted after 4 years. When contacting Johnson’s regarding this I was basically told it was nothing to do with their product but the fact I had decking laid alongside the summerhouse. Personally I feel that was an excuse and after many conversations of getting nowhere I had them replaced by Johnson’s which cost just under £1,000.

Another 3 years later and now the storage door, which is over £700 for a new one, and fascia boards have also rotted and need replacing which again will cost just under £1,300.

My view of these experiences are that Johnson’s basically saying “tough” with no offer of any compromise at all.

Also, they request the full amount upfront even though it will take between 4-8weeks, if not longer, to get the repairs done.

The quotes are not broken down so call and get that breakdown as they charge £200 to take the old materials away which is extortionate.

So in summary not one of our best investments!!

My daughter and I were at Hilliers Garden centre at the weekend looking for some sort of summer house.
We popped into the office and was greeted by Kurt who was just so helpful and polite.
He showed us brochures and explained all about the different types and then took the time to show us around them all.
My daughter and I felt guilty as we had taken so much of his time up, but Kurt was just so approachable, such an lovely guy.
I would highly recommend to friends and family.

Fantastic product and the installation teams for the building itself, electrics and climate control unit were first rate, professional and explained everything clearly. The local Templepatrick office were so helpful all the way through the process. Having done a lot of research on alternatives I’m so glad I went with Johnson’s.

Graeme, Joe, Matt and Troy did an excellent job putting our garden office up. They were helpful, friendly and polite throughout and six months on we remain really pleased with the finished product.

From the first meeting to the when Matt and Dominic left they were absolutely professional, polite and cleared up after the work was finished. Would definitely recommend Johnson’s.

Good , honest and reliable.

Installers were superb; friendly , respectful and incredibly hard working.

³Brilliant experience at Johnsons Garden Buildings, Woodcote.
John Farren made everything simple and stress-free with his expert advice and friendly approach. Couldn’t be happier – highly recommend!