Staff at John Banks Ipswich were very polite, professional & knowledgeable regarding the purchase of my Honda Jazz. Kymberley was very helpful & efficient & took us smoothly through the process of pur... Se mere
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Excellent support from Kimberley and the whole sales team at John Banks Honda Ipswich through the whole purchase process for my new Honda CRV. Kept me informed every step of the way and met my desir... Se mere
David Boor was great (John Banks Suzuki BSE). I saw a car while mine was in for a service. David took mine for a quick drive to price for part exchange. The quote was fair and was what I was expecting... Se mere
David Boor was the sales advisor and was brilliant. After my enquiry he contacted me straight away and discussed what I wanted from a car & how the one I had chosen would benefit my requirements... Se mere
Virksomhedsoplysninger
- Bilforhandler
- også i
- Honda-forhandler
- Hyundai-forhandler
- Mazda-forhandler
- Renault-forhandler
- Suzuki-forhandler
Skrevet af virksomheden
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Kontaktoplysninger
Kempson Way, IP32 7AR, Bury Saint Edmunds, Storbritannien
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4,8
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 43 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I can't say enough good things about my…
I can't say enough good things about my experience buying the Hyundai Tucson. Marian made the entire process feel personal and straightforward, taking his time to explain everything about the car without rushing us. He was friendly, honest and answered all our questions with such professionalism that it really stood out compared to other salespeople we’ve dealt with recently. The paperwork was smooth and stress-free too, which was a relief! Honestly, this has been the best car-buying experience I’ve had in ages. If you’re looking for someone polite, courteous and genuinely helpful, Marian is your guy!
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience purchasing your Hyundai Tucson and that Marian made the whole process feel personal, clear and stress-free. It’s wonderful to know his friendly, honest and professional approach stood out and helped make your car-buying experience so enjoyable. Your kind words mean a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back to John Banks Group in the future.
John Banks Honda
John Banks Honda Colchester - I cannot thank Simon Barnett from Honda Motobility for all his outstanding communication, support through the whole process of aiding me n finding the right car. Always answering emails and keeping me informed. He went beyond and makes sure that I feel confident and I know I can ask him for any further assistance needed. His genuine care for the people he helps in my experience has born out of listening, understanding and compassion in making sure they get outstanding customer service and ultimately the right car for what suited my needs. Thank you again Simon
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Hi Dan, thank you for your wonderful review and five-star rating! We are thrilled to hear about your positive experience with Simon Barnett at John Banks Honda Motorcycles Colchester. It’s great to know that his communication, support, and dedication made such a difference in helping you find the right car. Your kind words about his genuine care and compassion will certainly be shared with him. Thank you once again for your recommendation, and we’re always here should you need further assistance.
Best regards,
John Banks Honda Motorcycles Colchester
Poor service and theft
I booked my vehicle for an 8:00am “sit and wait” appointment, with the online system indicating it would be completed between 8:00am and 1:00pm. However, I didn’t leave until around 4:15–4:30pm, meaning I was waiting for approximately 8½ hours.
Communication throughout the day was extremely poor. Very few updates were provided and when I asked for information, staff could not give a clear indication of when my vehicle would be ready. At no point was I given a realistic timeframe, which made the experience unnecessarily frustrating.
I also discovered that my iPhone charging cable had been removed from my vehicle. I raised this immediately with Alexandra at the front desk, who confirmed she had seen it in the car earlier. After checking with the valet team, no one admitted taking it and the cable remains missing.
I emailed the complaints address and followed up on 11/03/2026, but have received no response and the cable has not been returned as promised.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Dear Mr Collins,
Thank you for bringing this matter to our attention, and please accept my sincere apologies for the experience you have described.
We are currently investigating what happened during your visit, particularly in relation to the length of time you were waiting for your vehicle and the lack of clear communication during the day. A “sit and wait” appointment should always be managed with regular updates and a realistic timeframe, and it is clear from your account that this did not happen on this occasion.
We are also looking into the issue regarding the missing iPhone charging cable. I understand you raised this with Alexandra at the front desk at the time, and we are speaking with the relevant team members and reviewing the processes around vehicle handling to understand how this could have occurred as we take any claim like this very seriously and have our HR Team put an investigation together to see where the touch points and who were at these stages throughout your vehicle journey.
I am sorry that you also had to follow up without receiving a response. This is not the level of service we aim to provide and we appreciate you bringing it to our attention so that we can address it properly.
Once our investigation is complete, we will contact you with an update and confirm the next steps.
In the meantime, if there is anything further you would like to add that may assist our investigation, please do let me know.
Kind regards,
Melanie Banks-Browne
CEO
We felt Chloe was very knowledgeable…
We felt Chloe was very knowledgeable and made the whole process easy ,took time to explain everything we asked.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind review and five-star rating, Susan. We're delighted to hear that Chloe's knowledge and thorough explanations made the process smooth for you. Your feedback is greatly appreciated, and we will be sure to share your kind words with Chloe.
Best regards,
John Banks Honda Ipswich
David Boor
David Boor, John Banks, Bury St Edmunds, was very helpful, showed us how to set up the Bluetooth and the general running information.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review, Andy. We're delighted to hear that David Boor at John Banks Suzuki Bury St Edmunds provided helpful assistance and guided you through setting up the Bluetooth and general running information. We truly appreciate your kind feedback and look forward to welcoming you back in the future.
Excellent service from start to finish
Excellent service from start to finish
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind feedback. We’re delighted to hear that you received excellent service from start to finish. It’s wonderful to know our team was able to provide you with a positive experience. We truly appreciate your support and look forward to welcoming you back to John Banks Group in the future.
Great service
The atmosphere at the dealership was brilliant, and everything felt so well organised from the moment I arrived. My car was in for service, and I couldn’t have asked for a smoother experience. They even offered me a lift home, which was such a thoughtful touch and made my day much easier. I really appreciated how quick and responsive they were, keeping me updated throughout the day on my car's progress. Excellent service all around!
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind review, Mabel. We're delighted to hear that you had such a positive experience at John Banks Suzuki Ipswich. It's wonderful to know that our team made your visit smooth and organised, and we're pleased that the lift home and regular updates added to your satisfaction. Your kind words mean a lot to us, and we hope to see you again in the future!
Great service
From the moment I walked into John Banks Honda Ipswich, everything felt smooth and well-organised. The whole process was straightforward and hassle-free, which is exactly what you want when dealing with a dealership. The team was professional, reliable, and made sure I was comfortable throughout. I always feel confident coming here because they truly know how to look after their customers. Would absolutely recommend them to anyone looking for excellent service!
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind review, Sarah. We’re delighted to hear about your positive experience at John Banks Suzuki Ipswich. It’s wonderful to know that our team provided a smooth, hassle-free, and professional service that made you feel confident and comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
First time of using John Banks. Highly recommended.
First time of using John Banks, Honda at Bury St Edmund’s for my Goldwing and I am extremely impressed. The customer service was excellent with great staff. Service and and MOT completed within a reasonable time and at a sensible price. Also, good advice given regarding tyres and future service requirements. Useful follow up video sent afterwards too, which was a nice touch. Many thanks to all, highly recommended and will use again.
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review, Snoopy. We are delighted to hear about your positive experience at John Banks Motorcycles Bury St Edmunds. It's great to know you were impressed with our customer service, staff, and the advice provided regarding your Goldwing. We're also glad you appreciated the follow-up video – we aim to go the extra mile for our customers. Thank you for recommending us, and we look forward to welcoming you back in the future!
I couldn't be happier with my…
I couldn't be happier with my experience buying a Suzuki Swift at Bury St Edmunds here. The team was fantastic at explaining the finance options in a way that made everything clear and straightforward. What I appreciated most was how relaxed the process felt there was no pressure or pushy sales tactics, which made the whole experience so much more enjoyable. It's such a great feeling driving away in a car you love, especially knowing you’ve been looked after so well. Thank you for making it all so easy!
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Hi Nat, thank you for your fantastic review and five-star rating! We're thrilled to hear that you had such a positive experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know our team made the process clear, relaxed, and enjoyable for you. We hope you continue to love your Suzuki Swift and wish you many happy miles ahead.
Best regards,
John Banks Suzuki Bury St Edmunds
The moment I walked in
The moment I walked in, I could tell this was going to be a good experience. Tim was brilliant throughout the whole process, never pressuring me or rushing me into any decisions. Everything felt smooth and straightforward from start to finish, which really put me at ease. I appreciated being given the time to consider my options without any hard sell tactics. I’ll most certainly be using JB again in the future!
5. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your glowing review, Wayne. We're thrilled to hear that you had such a positive experience at John Banks Honda Motorcycles Colchester. It's great to know that Tim made the process smooth and stress-free for you. We truly appreciate your kind words and look forward to welcoming you back in the future!
I picked up new new car yesterday
I picked up new new car yesterday, ahead of shedule, I am over the moon with it. Paul Collins customer service was outstanding, he couldn't have done anymore if he tried, responded very quickly to any questions that I had. I would highly recommend.
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review, Sarah! We are thrilled to hear that you are delighted with your new car and that it was ready ahead of schedule. Paul Collins will be so pleased to know his outstanding customer service made your experience even better. We truly appreciate your recommendation and wish you many happy miles ahead.
Best regards,
John Banks Hyundai Cambridge
I was pleasantly surprised by how…
I was pleasantly surprised by how smooth everything went from start to finish. The service team kept me informed at every stage, from drop off to collection, which made the whole process so much easier and stress-free. Their attentiveness really stood out, and I felt confident knowing exactly what was happening with my vehicle throughout.
The staff were friendly and professional, making it a positive overall experience. I’d absolutely recommend this dealership to others and wouldn’t hesitate to return in the future!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind review, Matt! We're thrilled to hear that you had such a smooth and stress-free experience at John Banks Honda Motorcycles Colchester. Keeping our customers informed and providing attentive service is something we take great pride in, so it's wonderful to know this stood out to you. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best regards,
John Banks Honda Motorcycles Colchester
Darren was superb
Darren was superb! I wldnt go to anyone else. He is a very charming man we shared the same banter and I trust him implicitly. If ever I have a problem I know I can count on Darren. He is by far the best salesman I have ever used. Definitely will be going back to him. He is a star. ⭐ my mum also had a car from him at the same time and she wld say the same. So very many thanks Darren! Definitely first chase and 100 out of 100!
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your kind review, Emma. We are delighted to hear about your fantastic experience with Darren at John Banks Hyundai Cambridge. Your kind words about his professionalism, charm, and trustworthiness mean a lot to us, and we’re thrilled to know he made such a positive impression on both you and your mum. We’ll be sure to pass on your wonderful feedback to Darren. We look forward to welcoming you back in the future!
Buying a new car from JOHN Banks group Hyundai Cambridge…
I’ll just like to say Darren from start to finish made it easy for me to buy a new car. It was very polite gave me all the information I needed. Also made me feel very welcome.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review, Doug. We are delighted to hear that Darren provided you with such a seamless and welcoming experience at John Banks Hyundai Cambridge. Your kind words mean a lot, and we will make sure to pass them on to Darren. Enjoy your new car!
The sales side of things went very well…
The sales side of things went very well and was a smooth procedure from start to finish.
However, the brand new car has a few little niggles, which I mentioned prior to, and on the day, of the 2,000 mile once over service.
Coming back to me after the service, I was told that none of my issues were happening, and also the heated mirrors were getting power and were working as the technician had checked the power at the fuse box.
My question was how come the amps weren't checked at the mirror itself?
Was then told that they were, so upon return of service person liaising with the workshop, was then told the the amps were checked at the mirror.
This sounds a bit suss to me, as I'm thinking if they were, why wasn't I told that the first time and also why was the figure not quoted?
This is what a half decent tech' would have done.
I was told that the wind noise coming in through all the door windows was normal and that all their cars did it.
Now!!
Does this not prove there's a manufacturing defect?
But I was told this is normal and that all cars did it.
This blatantly is not the case, as I've driven hundreds of cars over my decades of driving, and not one of them had any wind noise.
I mentioned all this up the ladder to Customer Services, and was advised that after them referring back to the tech and the dealership, everything they said is true, which implies that everything I said is not true!
It is, and I have a car with issues, both mechanical and electrical.
Please don't buy anything from Suzuki as in my experience the after care leaves a lot to be desired, both from head office and the dealership.
Also, after the service, no fluid levels had been checked, which is a pretty basic thing.
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for taking the time to share your feedback.
We are pleased to hear that your experience with the sales process was smooth and that the purchase itself went well. However, we are sorry to learn that you have been left dissatisfied following your recent service visit.
We understand how frustrating it can be when concerns with a new vehicle do not appear to be resolved to your satisfaction. Our technicians carried out checks on the areas you mentioned, including the heated mirrors and electrical supply. Based on those checks, they were unable to replicate the faults reported at the time of inspection.
That said, we take all customer concerns seriously and appreciate the points you have raised regarding how the testing process and results were communicated to you. Clear and consistent explanations are important, and we regret if this was not your experience during your visit.
Regarding the wind noise you mentioned, the vehicle was inspected and assessed against manufacturer guidelines. At the time of inspection it was considered to be operating within normal parameters. However, we understand that your driving experience suggests otherwise and we would be happy to review this further with you if needed.
Your comments regarding the service inspection, including fluid level checks, have also been noted and will be discussed with our workshop team to ensure our usual standards are consistently maintained.
Customer satisfaction is very important to us and we would welcome the opportunity to look into your concerns again. Please contact our service team directly so that we can arrange a further inspection and work towards resolving the issues you have described.
Thank you again for bringing this to our attention.
A new Suzuki S-Cross Ultra auto
Being an old retired business gent the Suzuki sales representative Mr David Boor put me at ease straight away. Surprisingly he had excellent technical knowledge on the cars engine and equipment. David showed me the model that was most suited to my requirements and life style. I asked him would Suzuki consider a part exchange deal and the offer that was made more than convinced me to accept his offer on a new S Cross auto.
When the car was ready for collection the hand over and the time spent ensuring all the controls and phone connectivity was excellent. I can honestly say I cannot fault Suzuki BSE or David Boor in anyway and I am pleased with my choice. From Roger Logan
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review and five-star rating, Roger. We are delighted to hear that you had such a positive experience at John Banks Suzuki Bury St Edmunds. It’s great to know that David Boor was able to assist you so thoroughly, from helping you choose the perfect model to ensuring a smooth handover process. We’ll be sure to share your kind words with him. We hope you enjoy your new S-Cross Auto and wish you many happy miles ahead!
The salesman and his team were very…
David his team were very helpful and patient with our endless questions and queries. The car is perfect for our needs and even the right colour - red.
Many thanks.
Liz and Gio
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Hi Gio, thank you for your wonderful review and five-star rating! We’re delighted to hear that David and the team were helpful and patient in addressing all your questions. It’s great to know the car is perfect for your needs and even in your preferred colour. We’ll be sure to pass on your kind words to the team.
Best regards,
John Banks Suzuki Bury St Edmunds
John Banks Honda. New car
We recently had a visit to John Banks Ipswich regarding a purchase of our first mobility vehicle. We were greeted once inside the show room by staff member Rhys Measor. We were shown around the vehicles that were available to us. Rhys explained in detail how everything to do with the scheme worked. We chose the vehicle and Rhys arranged for us to have a test drive a few days later. What a dream vehicle we were driving around in. After the test drive was done and the car choice was agreed Rhys went through the finer details. Colour choice, extra car mats etc.. At no point did we feel any pressure to have any extras that we didn't want. A few weeks later we received a call from Rhys to arrange collection. We were now the proud owners of the most magnificent new car. The service that we got on collection was amazing. Things where explained to us and Rhys even took the time to connect our mobile phones to the computer system! Phew! We cannot fault John Banks for the most amazing and easy experience we had when purchasing our new car. A massive shout out to Rhys Measor and the team for giving us a super first time experience. We highly recommend Johk Banks if you are after purchasing a new vehicle. Thanks again for everything. 😊
25. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review and five-star rating, Paula. We are delighted to hear that your first experience purchasing a mobility vehicle with us at John Banks Honda Ipswich was so positive. It’s fantastic to know that Rhys provided such detailed and attentive service, guiding you through every step without any pressure and ensuring you felt comfortable throughout the process. We're thrilled that you are happy with your new car and the overall experience. Your kind words mean a lot to Rhys and the entire team. Thank you for recommending us, and we wish you many happy miles in your magnificent new vehicle! 😊
A lovely experience throughout where…
A lovely experience throughout where we were greeted by a very smiley helpful and knowledgeable sales person Helene. She made us at ease straightaway and nothing was too much trouble.
There was no pushy sales patter , and she made us feel valued customers.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra John Banks Group
Thank you for your wonderful review and five-star rating. We are delighted to hear that you had such a positive experience at John Banks Suzuki Ipswich. Helene will be thrilled to know her friendly and knowledgeable approach made you feel at ease and valued. We truly appreciate your kind words and look forward to seeing you again in the future.
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