Gascoigne Halman  Anmeldelser 

The Poynton branch were exceptionally professional, patient and diligent to achieve a super price for my property. Congrats to Joanne and team.

We recently sold our house with the Cheadle branch and our experience can only be described as excellent. All the staff were amazing and so professional and helpful and always went the extra mile for . Nothing was to much trouble for them. We mainly dealt with Sharon who was fantastic and really cared about getting everything sorted to make the move happen for us. I always felt that she genuinely cared about us and made us feel at ease.

We moved into a rental property managed by this estate agent last week, and it has been the worst experience we’ve ever had with an estate agent.

Before moving in, it was agreed that the property would receive a deep clean and the carpets would be professionally cleaned. When we arrived, the house was absolutely filthy. The cleaning was so bad that we found a mouldy toilet paper roll left on the floor, and the kitchen was so unhygienic it was genuinely a health hazard. It was in such a poor state that we couldn’t even unpack our belongings.

We had several family members helping us move, and the entire day was a complete waste because the property simply wasn’t fit to move into.

After reporting the issue, they sent the cleaning company back three days later. They were only there for around 20 minutes and cleaned very little. The property was still disgusting afterwards, leaving us to spend two full days cleaning the house ourselves just to make it liveable. That is completely unacceptable.

To make matters worse, the carpet cleaning was never carried out. The carpets are stained with food and other marks and clearly need a professional clean. The estate agent has now refused to arrange this, telling us to sort it out ourselves or contact the landlord. The landlord has already confirmed he paid the estate agent for the cleaning, so this should never have become our responsibility.

The photos speak for themselves. The lack of preparation, poor communication, and refusal to put things right have made this an incredibly disappointing experience. I would not recommend this estate agent to anyone.

Unfortunately I did not have a positive experience with the Macclesfield branch.
I approached them in May 2026 to market my property, a terrace in the town centre. They were initially responsive to me and organised a valuation very quickly.
The photos were arranged reasonably quickly, but I had to chase them after their initial deadline passed to get the brochure and listing ready. It was then posted on Rightmove, Zoopla, and OnTheMarket.
In the meantime, I had agreed to an initial meeting with their mortgage advisor but somehow they mixed up my details and were phoning someone else with the same name - and they shared some of my details with the wrong person. There was no apology for this.
Using their app, I could see that my home had many views on Rightmove however this did not translate into viewings. After a couple of weeks I was contacted about a viewing and agreed to it despite it being on a day I had initially said I couldn't do, as the agent on the phone was quite pushy about it being this particular day. When the agent arrived it was someone who had never been to the property before and she was unprepared.
After no feedback or offer from the viewing, and no further viewings, I sent an email to the office to ask their advice as to how to generate some interest in the property. Someone called me back and left a voicemail, which I returned and was told they were unavailable but would call me back. They did not. I followed up via email, twice, to no response. In the intervening period I went into their office and found my property was not being advertised physically in the shop.
I therefore gave notice to the agent, which they are supposed to acknowledge. After a follow up email 2 days later, I phoned them 4 days after the initial notice was given to be told they couldnt find the notice letter in their inbox. Somehow it was then found but acknowledged with the wrong dates on it, so I had to phone again to get it adjusted.
The date the house was supposed to be withdrawn from market came and went. The house wasnt taken off the market, so I had to chase this up with them, too, until it was actioned. They have also not arranged to provide me my spare key back.
Overall, this was not a good experience. I understand the housing market is not fast moving at present however the communication and organisation of this estate agent was severely lacking in my experience.

horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.

I would try to steer clear of this company if possible. We have rented a property through this agency and it has been a nightmare. Communication is horrendous, you cannot get hold of anyone at all. We even went into the branch about our queries and still were told that no one was available and someone would contact us (which they didn’t). The property was not ready for us to move into on the agreed date and we were not told about this until we chased and chased about needing more info on moving in.

Since moving in, we have had a few problems, none which have been resolved and again communication and trying to get hold of anyone is impossible!

Good luck if you are renting through this agency. I would not use them again!

We recently sold our house through Gascoigne Halman in Glossop. We couldn't be happier with the service we received from the whole team. Everyone was friendly, professional and always willing to help. A special thank you to Chloe who was very efficient and supportive throughout the process. We would highly recommend this estate agent to anyone looking to sell their home.

Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.

Contacted Gasgoyne Altrincham several times, spoke with Sophie and sent an email, still no response from any of the staff. Professional, think not.
Not acceptable, nor appropriate.

David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!

Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude

Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.

Hi my name is Catherine
I just want to let you know the most positive experience I had with this company. If you are in any dought who you should go with, this is the company. My experience was 100 out of 100 exceptional service. Adam Sharon and George the team at Heaton moor office. I mostly dealt with Sharon, and to be honest I use to call her my little sister. She was truly amazing as were all the staff. They went beyond to make my experience go as smoothly as possible. I cannot express my heartfelt gratitude for what they did at a difficult time selling my mother’s property. I was not just another customer to them, they truly did care and their professionalism was outstanding. The first few moments of meeting Adam I knew this was who I wanted to sell my mother’s property.
Trust this company, you want be disappointed
Thank you for everything you did
Catherine

unresponsive landlord took months to fix a shower and a cooker.

throughout the winter months we had no heating and it took until February for the landlord to fix.

they're trying to charge me £80 to defrost a freezer and £300 for plastering despite no damage (with photo evidence) being done.

my landlord was beckhall properties whom have multiple properties listed with gascoigne Halman. if you Google this landlord you will see an MEN arricle...

I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests.

From the very beginning of the tenancy, we raised multiple issues regarding lack of proper hot water and an inadequate boiler system. We repeatedly contacted the agency, explaining that the hot water was not functioning properly and that the system required constant manual adjustment just to get basic hot water. This not only caused inconvenience for a family with children but also significantly increased our electricity costs due to repeated heating cycles.

Despite clear communication and follow-ups, no effective action was taken to resolve the issue.

Now, at the end of the tenancy, instead of fairly assessing the situation, the agency has aligned entirely with the landlord and is attempting to make unreasonable deductions from our deposit, including claims that are not properly supported with evidence.

It is particularly concerning that:
• Longstanding maintenance issues (including hot water problems) were not addressed
• Property condition issues such as damp were ignored during tenancy
• Yet, at check-out, these are being indirectly used against the tenant

This gives a clear impression that the agency prioritises landlords’ interests while failing to fairly represent or support tenants, even when legitimate concerns are raised during the tenancy.

I would strongly advise prospective tenants to:
• Document everything
• Follow up in writing
• Be cautious when dealing with deposit deductions

Unfortunately, this experience has shown a lack of balance, accountability, and fairness in how tenant matters are handled.

Julie Chapman at the Sale branch was extremely helpful on our sale and purchase. You could tell she really cares for her clients. Very thorough with her communication (more so than our conveyancers) which was so appreciated. Our transaction was quite a convoluted process with 5 parties in the chain, she kept us reassured throughout the year long wait!

I found the team at Altrincham very professional and friendly. I had lived in my house for 27 years, so I found the whole process really stressful, especially when the first purchaser pulled out of the sale at the last minute. My house sold again straight away, and one member of staff in particular Joanne was very knowledgeable and reassuring, she was always willing to compromise and listened to any concerns I had, which was more than my solicitors did. I would use them again without hesitation. Thank you Jo x

I had a very disappointing experience buying through the Altrincham office, which would put me off using them again in the future. The whole process took 7.5 months and, while the delays were not Gascoigne Halman’s fault, the way the situation was handled made the experience extremely negative. I was made to feel as though I was in the wrong for asking for clarity by Gascoigne Halman ( Missing documents, lease info, incorrect parking space talked about for months) , and I felt pressured to complete even though my solicitors were advising me not to, i.e. I was called. at 3.45 on Friday saying that if I didnt complete by EOD the seller would put the house on the market. At this point we discrepencies between the sellers documents and the land registry . Overall, this resulted in a very unpleasant experience as a first-time buyer.

Even on the day I collected the keys, there was no congratulations from Gascoigne Halman, one agent would not even pick up her head, and the agents seems to purposely not put the bottle of Prosecco normally given, which further tainted what should have been a positive moment. Their lack of knowledge about the property was also concerning—particularly as I had viewed another property in the same block with Thornley Groves, who were extremely knowledgeable.

I was also unhappy with the way I was treated personally. On one viewing, when I asked to view the property with only the agent present so I could talk freely ( Property was empty with nobody living in it ), I was made to feel uncomfortable by a member of staff who I felt encouraged the seller to attend instead, stay and did not like me asking questions. After completing and receiving the full email records (accidentally to my solicitor ), I discovered this had been done deliberately, with the suggestion that having the seller present “might make me complete quicker,” despite the fact that we were still missing the full and complete lease at that point.

I would not recommend this agent to first-time buyers, as the way my purchase was handled completely tainted what should have been an exciting experience.

I had the pleasure of working with Ella from Gascoigne Halman to sell my house, and I couldn’t be more impressed. She went above and beyond throughout the entire process, dealing with multiple issues quickly and professionally. Nothing was ever too much trouble, and her communication was excellent from start to finish.

Ella made what could have been a stressful experience incredibly smooth, and her commitment and dedication genuinely stood out. I would highly recommend her to anyone looking to buy or sell, and I would absolutely use her again in the future.

Thanks again, Ella!

Very good when dealing with renting out a property. Great, fast communications, friendly service.

However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.