JDWilliams Anmeldelser 

Great payment service. No hassle

Always find jD very good value for money, splendid delivery time and there items are really well made.

They casually break the UK law by refusing to refund standard delivery on orders that are returned in full within the 14 day cooling off period. I made sure I paid for standard delivery rather than their "express" one which was the same price as saw through that trick. Called them and a rather rude person on the line swore blind they were in their rights not to do such a refund. They are wrong and, presumably, try to trick all their customers into thinking this. Read the Consumer Contracts Regulations 2013!!! Disputed with credit card. If that doesn't work will take a small claim out against the cheats! Only 3.99 but it's the principle. Spread the word - this company cheats it's customers!

if i could give these scammers a worse score i would, since making an account with jdwilliams, i have placed 3 orders, they take payment, and within 5 seconds of placing the order, the order has been cancelled because they were selling out of stock items. so i'm left without my money for over a week while they refund it, and i got nothing but frustration and a copy and pasted message from there support, thats when they reply, because other times they didn't even do that. absolute scam of an outfit and i will never place an order with them again, shame on me for trusting them a third time.

Extremely disappointed, ordered a few jellycats that were in stock, waited, got confirmation and tracking details. Ordered 2nd April, was waiting for evri to get them, then go back onto the website today (7th april) to find they have cancelled my order, saw online this has happened to almost everyone's jellycat orders. Now have to wait 10 days for a refund is ridiculous, especially since I havent received an email with the cancellation. Will not be using again.

I ordered three Jellycats from JD Williams and received a text saying Evri were expecting the parcel. After seeing online that other people’s orders were being cancelled, I checked my account and discovered mine had been cancelled too! If I hadn’t checked, I’d have had no idea. Really poor service - absolutely unacceptable.

Struggled to log into my account so called their helpline number for support, was advised the account had been closed so made it clear wanted to open a new credit account if that was the case, spent around 40 minutes on phone to open account then placing an order, was asked to make payment when realised the advisor had opened a cash account. Explained again I wanted a credit account and said oh can only do that online so waste of phone call. Opened new account online and placed order, received order confirmation and tracking for evri but after no movement thought id check my account, my order had been cancelled without any acknowledgement. Contacted live chat to close both my credit and cash account as after had seen other reviews where this isn’t just an isolated case. Seems like JD Williams offer stock they don’t actually have to get peoples money which is wrong to make their accounts look good

Done I pretty big order and had been waiting to hear an update as all 6 items were being shipped separately? Anyway I check on my account to see all 6 items have been cancelled with no explanation. I had to contact the live chat to be told the supplier currently has no stock. Now have to wait 3-5 days for a refund. Not impressed I’d completely avoid looking at the other reviews.

Would give zero stars if I could.
Ordered something on a Friday and paid promptly. Got confirmation emails from both JD Williams and Evri straight away
Don’t hear anything all weekend.
Just checked (it’s now Tuesday) and the order has been cancelled with absolutely no warning or explanation but they’ve taken my money all right! I’m now having the agg of getting a refund through the bank. Will never use this company ever again and I will warn as many people as I know to avoid them too. Poor show, very poor show. AVOID.

On Friday they had a large stock intake of jellycats. I ordered 10 different ones.
I was really happy as some of them I'd wanted for a long time. I went online this morning (tuesday) to find
EVERY SINGLE ONE CANCELLED !
I didn't receive any emails informing me either. This didn't just happen to me.
Shockingly bad service from a big national company..
MOST DISAPPOINTINED IN THEM.

Awful. Advertised items and then cancelled my order 5 days after taking my money. This company does not have the stock it advertises. Still waiting on refund

8 days after placing order - tracking still said Evri are expecting it. JDW said Evri have got it! Order never arrived and account now states returned! Unreliable and won't use again.

Easy to make payments

Purchased a Lego set for £350, three days I received an email saying the item is now out of stock. No follow up to any of my questions. Avoid at all costs.

Just received two Keter outdoor storage boxes sent in battered taped over boxes. On opening them both have broken parts and now I've got to pack them back up and send them back. Only then, after 14 days I may receive money back. I thought they were a decent firm. Fool me. I should have known when the boxes were taped over instead of shrink wrapped when they arrived. UPDATE
I had the job of rewrapping these broken Keter boxes, they wouldnt fit back into boxes so wrapped the boxes around them. After numerous calls to I think agents in Africa? who had very little idea what to do they eventually sent a car to collect them. 3 weeks later a larger car turned up and we managed to stuff them in. It took, after numerous phone calls, 4 weeks more before we were refunded without even an apology.

"Bought" a Lego set from them for £350, three days lated got email saying the item is out of stock. Tried to check what can be done using online chat, but only got a couple of generic copy/paste responses from an agent Luleka Hopa, who simply left the chat without offering any help or resolution. Avoid at all costs.

Excellent!

I am shocked at the experience I had. I have never had such a experience before. I was sent used, dirty and stained scooters I ordered for my sons. They have most horrible costumer service who refused to help. Just wanted the items returned. Why send them out if they are used to begin with and after reading the reviews. It shows it has not been the first time. They want the costumer to go with all the trouble of collecting parcels and then having to repackaged to return. Never shopping on here again.