Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Se mere
Virksomheden har svaret
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Se mere
Virksomheden har svaret
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Kontaktoplysninger
12-14 Chase Road, London, NW10 6EZ, London, Storbritannien
- info@izabel.com
- www.izabel.com
4,4
Fremragende
805 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very efficient and quick service
Very efficient and quick service. The dresses weren’t suitable but the return process was easy and my refund was again very quick and I even received a money off voucher for a future order.
23. juni 2025
Besvarelse fra Izabel London
Hi Margaret,
Thank you for your lovely feedback.
We are glad to hear you are happy with our customer care team. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Best Regards,
Izabel London Care Team
Easy ordering, but
Easy ordering, but I found the sizing guide baffling. Have returned tlhe top as the material felt scratchy round the neck.
22. maj 2025
Besvarelse fra Izabel London
Hi Chris,
Thank you for your feedback!
We're sorry to hear the sizing guide was confusing and that the top didn’t meet your expectations.
We appreciate you giving it a try and hope to offer a better experience next time.
Kind Regards,
Izabel Care Team
Besvarelse fra Izabel London
Hi Julie,
Thank you for the 5-star review!
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Care Team
Not good experience at all as experience
Not good experience at all. I ordered via Matalan, the quality very bad and over priced, I requested refund, however they sent me QR code of delivery and did sent it back, but it is not showing it is received and lost my money all together. I tried to contact them via Facebook, but nobody replied me. Bad costumer service.
I don’t recommend any one to buy from this company
18. april 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hello Zainab Natiq,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. We understand your frustration, and this is certainly not the standard we strive to provide.
To help resolve this matter, please contact our customer service team at info@izabel.com, and we will be happy to assist you with the return and refund process for your initial order.
Once again, we sincerely apologize for the trouble and appreciate the opportunity to make this right.
Kind regards,
Izabel London Care Team
Quick and easy
For someone who very rarely orders anything online, I found the website and placing an order really easy to do. My order arrived quickly and in a beautiful bag, and the return instructions were very straightforward.
22. april 2025
Besvarelse fra Izabel London
Hi Hazel,
Thank you for your lovely feedback.
We are so grateful for your kind words and 5-stars review. It’s customers like you that keep us inspired.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind Regards,
Izabel London Care Team
As other reviews have said, difficulty with refund
Order not received and they are delaying the refund with repetitive email responses, making me wait for a Royal Mail investigation, etc. i had to open a PayPal refund claim as another reviewer said. If you didn’t pay with PayPal you can do a chargeback via your bank.
Edit: they now refused the refund and the reason they provided is that they cannot claim the balance back from RM! Absolutely unlawful. I’m in the process of a PayPal claim but if that fails I will claim a chargeback via my bank.
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hello SK,
Thank you for your feedback.
Please rest assured, we are closely monitoring your case and is currently under investigation with Royal Mail.
Due to the size of the order, we need to wait for their update before we can proceed with issuing a refund.
Your patience is greatly appreciated, and we will update you once we’ve received a confirmation email.
Should you have any questions, please reach out to our customer service team at info@izabel.com.
Kind Regards,
Izabel London Care Team.
Thank you for my dress
Thank you for my dress. It’s beautiful. Somehow the first order went missing but I finally got the second order within 2 days. Absolutely love it and the customer services was great.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hey Meera,
Thank you for the lovely feedback.
We’re sorry to hear that your initial order went missing, but we're pleased to know that our customer service team was able to resolve it for you.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
OMG love the dress
OMG what a great company. Customer service outstanding, quick delivery and the dress is prefect, might need to do a bit more shopping 🛍️.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Emma,
Thank you for your lovely feedback.
We are so glad to hear you’re loving your new pieces.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel London Care Team
Wonderful Customer Servuce
Received my new customer discount (15%) after l had placed my first order so contacted customer service regarding same, they applied the discount the same day ! Prompt delivery of my order which l was delighted with - good quality & good prices. Will definitely shop here again !
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Jackie,
Thank you for your lovely feedback. We are so glad to hear you are happy with our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Care Team.
Recommend with 5*****
Ordering is easy, delivery is prompt, goods are good quality and returns are straightforward.
24. marts 2025
Besvarelse fra Izabel London
Hello Lady in Dorset,
Thank you for your amazing review.
We are so happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Looking forward to hearing from you again in the future.
Kind regards,
Izabel Team.
Brilliant Customer Care
I have recently ordered quite a few dresses and unfortunately I ordered the incorrect size and had to reorder smaller sizes and return the large ones. The returns service is excellent and very easy to use. I had to contact customer care and despite the fact that I had completely messed up, they were incredibly helpful and patient in sorting my problems out. It made a real difference having such a helpful understanding customer service team.
The dresses I have finally ordered in the correct sizes are very good value for money and fit beautifully. Thank you.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Fiona,
Thank you for your lovely feedback. We are so pleased to hear you are happy with our products and services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
I have been a fan of this company for…
I have been a fan of this company for years but the last few items I have bought have not been to my usual expectations. Materials have been too thin and sewing is shoddy.
The blouses were just far too thin and very creased.
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hey Rosamarie,
Thank you for sharing your feedback, and we sincerely apologize that the recent items you purchased did not meet your usual expectations. We take all customer feedback seriously and are committed to improving the quality of our products.
To help us look into this further, please email our customer care team at info@izabel.com, providing your order number and details about the issues you’ve encountered with the items. Our team will investigate and get back to you with an update as soon as possible.
We truly appreciate your continued support and value your feedback as it helps us improve.
Best Regards,
Izabel Team
Very satisfied customer
Great range of excellent quality clothing at very competitive prices. Clothes arrived quickly at my nominated click and collect address. Beautiful colours, styles and fabrics that are a very flattering fit. Polite, knowledgeable, friendly and helpful staff. Exemplary customer service. A first rate experience all round. Keep up the good work!
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Claire,
Thank you for your lovely feedback. We are so pleased to hear you are happy with your products and our services.
Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel Team.
Good experience
Items arrived quickly and well package. Just unfortunate I had to return them because they were too big. My money was refunded within 2 days which is fantastic, so I don't understand why some companies take forever.
Customer service is good. I recieved a response within 24 hours and my query was sorted.
19. februar 2025
Besvarelse fra Izabel London
Dear customer,
Thank you so much for your kind feedback! We're delighted to hear that your items arrived quickly and were well-packaged.
We understand that size can sometimes be an issue, and we're glad the return process was smooth and that your refund was processed promptly.
It's great to know that our customer service met your expectations, and we appreciate you taking the time to share your experience.
Kind Regards,
Izabel Team
Beautiful clothes
The clothing from Izabel London is absolutely stunning. The colours are vibrant and beautifully chosen, enhancing the overall elegance of the pieces. The design and craftsmanship exude sophistication, making them perfect for both casual and formal occasions. The quality exceeded expectations, with well-tailored fits and premium fabrics that feel luxurious. Overall, a fantastic choice for those seeking stylish and elegant fashion.
19. februar 2025
Besvarelse fra Izabel London
Hi Anuradha,
Thank you for your lovely feedback.
We are so pleased to hear you are happy with your products and our services.
Thank you for being an Izabel Shopper. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Kind regards,
Izabel Team.
Brilliant Company!
Brilliant company! Apart from really good quality clothes at reasonable prices, if you have to send anything back it's dealt with and refunded amazingly quickly! Five stars from me!
19. februar 2025
Besvarelse fra Izabel London
Dear Mrs. Carole,
We are so grateful for your kind words and 5-stars review.
It’s customers like you that keep us inspired. Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Best Wishes,
Izabel Team
The sizing is off
I have recently bought two jumpers from this company (through Bonmarche online) and ordered them my usual size after also checking the size chart and the look of them on the models. They were way too big so I had to pay £6.19 to return them. This is rather unfair, especially at the Royal Mail prices nowadays, I can’t see why I should pay for the company’s sizing issues. I really like their designs but I am afraid this experience puts me off buying from them again.
1. februar 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hey Julia,
Thank you for your feedback. We are sorry hear you have had to return your item due to sizing.
Please drop an email to our customer care team on info@izabel.com and provide them with your order number as well as what issues you have found regarding the sizing.
Accordingly, our team will look into it and will come back to you with update.
Thank you for your feedback.
Kind regards,
Izabel Team.
Fabulous customer returns
I can't express how fabulous the customer service is with this company. I had to contact customer services about a parcel that had been accidently returned to them rather than the original company. They were in constant contact with me as they tracked the parcel, contacted their warehouse to ensure it would be found and then organised it to be returned to me.
They really went above and beyond for me, while others such as the delivery company, whose fault the return mix-up was, didn't want to know.
It definitely made me want to buy from this company again.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hey Claire,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our customer care team. We look forward to your future orders with us.
Kind regards,
Izabel Team
good quality
22. januar 2025
Besvarelse fra Izabel London
Dear our valued customer,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Lovely items very happy with them
22. januar 2025
Besvarelse fra Izabel London
Hey Ann,
Thank you for your amazing review.
We are happy to hear that you love your new purchases. Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.