Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Se mere
Virksomheden har svaret
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Se mere
Virksomheden har svaret
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Kontaktoplysninger
12-14 Chase Road, London, NW10 6EZ, London, Storbritannien
- info@izabel.com
- www.izabel.com
4,4
Fremragende
805 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Happy purchase
Delivery in two days, amazing. Lovely warm fluffy cardigans. Like the colours and true to size
22. januar 2026
Besvarelse fra Izabel London
Hi Maureen,
Thank you for your 5-star review!
We are so glad that our service and products met your expectations. We appreciate your kind words and the effort taken to leave us a positive review.
Thank you for shopping with us and we can't wait to welcome you back!
Kind Regards,
Izabel London Team
Excellent customer service
Excellent customer service and good quality clothing.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Linda,
Thank you so much for your positive feedback.
We are pleased to hear that our customer service was excellent and that you were satisfied with the quality of our clothing.
We appreciate your kindness and we look forward to your next shopping experience with us.
Kind Regards,
Izabel London Team
Happy Customer-Happy Days
This is my second- third time buying from Izabel London
The clothes are of very good quality. I made a mistake by ordering the wrong size with my second order. I sent an email and asked for help to cancel the order as it was yet to be processed. The customer service person was very kind and got it sorted out straightaway. I was able to order the right size which I just received. Very beautiful dress.
I am very pleased customer
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Lorna,
Thank you so much for your kind feedback.
We’re delighted to hear that you’re happy with the quality of our clothing and that our customer service team was able to assist you promptly.
We truly appreciate your continued support and look forward to welcoming you back soon.
Kind Regards,
Izabel Care Team
Your dress did not have a belt as…
Your dress did not have a belt as advertised, I find that very deceitful and untrustworthy of you
22. december 2025
Besvarelse fra Izabel London
Hi Miss S Mahlangu ,
Thank you for your feedback and we sincerely apologize for any inconvenience this has caused.
We have replied to your email regarding the issue, but unfortunately, we have not received a response from you. We are committed to ensuring your satisfaction and would like to assist you in any way we can.
Please contact us at info@izabel.com so we can help resolve this and we’d appreciate the opportunity to make things right for you.
Kind regards,
Izabel Team
Besvarelse fra Izabel London
Hi Mel,
Thank you so much for your lovely review.
We're glad to hear that your order arrived fabulously and that the packaging made a great impression.
We truly appreciate your kind words, and we're thrilled we could deliver an experience you enjoyed.
Kind Regards,
Izabel London Team
Besvarelse fra Izabel London
Hi Hazel,
Thank you so much for the 5-stars review!
We’re delighted to hear that you enjoyed the speed and efficiency of our service.
It means a lot to us, and if there’s anything more we can do for you, we’re always here and happy to help.
Kind Regards,
Izabel London Team
Unfortunately had to return the item as…
Unfortunately had to return the item as too big.
The coat was well made and so warm so will have to look again.
21. november 2025
Besvarelse fra Izabel London
Hi Sam,
Thank you so much for your lovely review.
We’re glad to hear that you've found the coat well-made and wonderfully warm, even though the size wasn’t quite right this time.
However, we'd love to help find a size or style that fits you perfectly, so please feel free to browse again and if you ever need any assistance, we’re always here for you.
Kind Regards,
Izabel London Team
My last review was to the wrong…
My last review was to the wrong company, therefore please remove the review I placed for Izabel London
27. oktober 2025
Uopfordret anmeldelse
Brilliant product ordered 2 for sizing…
Brilliant product ordered 2 for sizing and the return process and refund was great
23. oktober 2025
Besvarelse fra Izabel London
Hi Dave,
Thank you so much for your wonderful review!
We’re thrilled to hear that you loved the product and that the return and refund process was smooth for you.
Your kind words mean a lot to us, and we look forward to welcoming you back soon.
Kind Regards,
Izabel London Care Team
Besvarelse fra Izabel London
Hi Mrs Gough,
Thank you so much for your 5-star review!
We’re delighted to hear that your items arrived quickly and that you love them.
Your feedback means a lot to us and we really appreciate your support and look forward to serving you again soon.
Kind Regards,
Izabel London Team
Your size charts appear to be way out
Your size charts appear to be way out !
I should have sent the first x 3 jumpers back but missed the return date! Re ordered size lower x 3 and still far too big. Did return and refund was quick !
22. september 2025
Besvarelse fra Izabel London
Dear Deborah,
Thank you for your honest feedback. We’re sorry to hear that the sizing didn’t quite meet your expectations and appreciate you sharing your experience.
If you ever need any assistance with sizing or recommendations, please don’t hesitate to reach out to our personally at info@izabel.com.
Thank you again for your support.
Kind Regards,
Izabel London Team
Denim dress
I ordered a denim dress it didn't fit or suit me.
Sent it back. No refund no one answering my e-mails.
I would really like my money back.
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Loraine,
Thank you for bringing this to our attention and we are sorry to hear about your experience.
We’ve checked our records and unfortunately, we haven’t received any emails from you at our customer service address.
To help us resolve this matter as quickly as possible, we would like to kindly request reaching out to us again at info@izabel.com, including your order details.
Once we receive your email, we will investigate your return and refund as a priority.
Thank you for your patience, and we look forward to assisting you further.
Kind regards,
Izabel London Team
Great first time purchase
I was very impressed with the quality of the clothes and the quick delivery service. This was my first purchase and I am so happy I checked the Izabel London website. The clothes fit perfectly and look amazing. I have already recommended Izabel to friends.
19. september 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Ms S Khan,
Thank you for the amazing review. We are glad to hear that you are happy with your products and our services.
Your support is truly appreciated, and we can’t wait to bring you more style you’ll adore.
Kind Regards,
Izabel London Team
Good, affordable and stylish British clothing with good customer service.
I have always liked the clothing Izabel has on offer but recently when I ordered a couple of items, unfortunately, one was wrongly sized so I had to ask for a replacement. My request was very quickly and efficiently dealt with and I was soon in receipt of the right one. Happy customer!
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Vivien,
Thank you for the lovely review.
We are so pleased to hear that our team was able to quickly resolve the issue and get the right item to you.
Your support is truly appreciated, and we can’t wait to welcome you back.
Kind Regards,
Izabel London Team
really good comfortable styles to suit…
really good comfortable styles to suit all ages thank you
22. august 2025
Besvarelse fra Izabel London
Hi Gerry,
Thank you for your wonderful review.
We are glad to hear you're enjoying our comfortable styles and it's customers like you that keep us inspired.
Kind Regards,
Izabel London Team
LOTS OF CHOICE OF CLOTHING…
I love all the styles and ranges of clothing's available Quick delivery and really easy returns. Clothes are all of good quality and good prices. I have so many dresses and I am always getting compliments!
22. august 2025
Besvarelse fra Izabel London
Hi Tara,
Thank you for your lovely feedback.
We are delighted to hear that you're happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
We look forward to your future orders with us.
Kind regards,
Izabel London Team.
I bought one of Izabel London tunic…
I bought one of Izabel London tunic dresses in Mablethorpe last year. I loved the loose fit and that it didn't really need ironing! Material was perfect for hot flashes (it didn't cling to the body), cramps (it didn't restrict movements to relieve it) etc., it dried quickly and pattern masked my uneven and uncomfortable (post surgery) body. I was very happy when I found Izabel shop online. I bought more tunic dresses!, for my mum and my sister (as they loved my tunic dress), and a few new ones for myself. There was lots of choices ( of dresses and fabric patterns), having a closer look, shopping, ordering and paying (I used paypal checkout) was very easy. My order came promptly, well packaged in a lovely bag. Thank you very much Izabel London!
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Asta,
Thank you for your lovely feedback.
We are delighted to hear that you’re loving your new pieces. Your support is truly appreciated, and we can’t wait to bring you more stylish finds.
Thank you for being an Izabel Shopper.
Best Wishes,
Izabel London Team
Customer Service Spot On
Ordered a dress which unfortunately didn't fit. I tried to download returns label but was having problems. Contacted customer services and got a reply very quickly with a returns label.
Fantastic customer service
4. august 2025
Uopfordret anmeldelse
Besvarelse fra Izabel London
Hi Neil,
Thank you for your lovely feedback.
We are glad to hear that you are happy with our customer care team.
Thank you for being an Izabel Shopper and we look forward to your future orders with us.
Kind regards,
Izabel London Care Team
Izabel Of London Fantastic quality & Style Clothing For Women.
Izabel Of London Fantastic quality of all their clothes. I particularly like their dresses so feminine , midi maxi, and the colours I love colour, for hot weather they flow elegantly. I have bought other items of their clothing as well and I love it. The orders come fast I have had no problems at all ,and what a lovely idea they come in a very colourful bag.
22. juli 2025
Besvarelse fra Izabel London
Hi Pauline,
Thank you for your lovely feedback.
We are so glad to hear you are happy with our products. Your support means a lot to us, and we are grateful to have you as our valuable customer.
Thanks for choosing our brand and we can’t wait to welcome you back for more stylish finds.
Kind regards,
Izabel Team
Besvarelse fra Izabel London
Hi Janine Moon,
Thank you for taking the time to leave such a wonderful review.
It makes us happy to know that you’re satisfied with your purchase and we look forward to your future orders with us.
Kind Regards,
Izabel London Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.