Direct debit didn't go through. I emailed no response. Spoke to one of their agents in the live chat, they gave me a direct link to pay, which I did. Got up this morning to discover they took the d... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Se mere
Virksomheden har svaret
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Se mere
Virksomheden har svaret
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktoplysninger
44 Springfield Road, RH12 2PD, Horsham, Storbritannien
- www.italktelecom.co.uk
3,8
God
19 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I needed internet and what would make…
I needed internet and what would make it even better if you do TV packages with netflix on for kids
10. juni 2026
Besvarelse fra italk Telecom
We're pleased to hear we could help with your internet service, Lisa! We appreciate your suggestion regarding TV packages and will ensure your comments are passed on to the relevant team for consideration.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Communications company that won't…
Communications company that won't communicate
The WORST company I have ever had the misfortune of dealing with.
Appalling customer service.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi Maggie,
We're very sorry to hear this. We're been unable to locate an account with the details provided at this stage. Please contact us directly 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information available.
We look forward to hearing from you,
Thank you
Besvarelse fra italk Telecom
That's wonderful to hear!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Been waiting since April for upgraded…
Been waiting since April for upgraded and cheaper service offered after wanting to cancel my contract paying an extortionate monthly payment....firstly Openreach were given wrong address and phone no. so didn't turn up. A second appointment was arranged, same again but luckily the engineer had the good sense to try all nearby similar addresses. The new router was also sent to same wrong address, was returned to them marked person unknown and they didnt bother to inform me. I rang them to confirm what addresses they had on file and guess what. Yep, my account details are correct but also an incorrect other address 🙄. So, I'm sitting here now, new faster internet ready to use but still no router even after correcting and confirming the delivery address. Deliberate delays forcing me to continue paying the old monthly payment ? I'll leave you to decide, but, honestly, I wish now I'd gone with my gut in the beginning and just changed supplier
29. april 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi Paul,
We're sorry to hear about the difficulties you experienced during your upgrade. We understand how frustrating the delays and address issues would have been. We can confirm that the router has been delivered and that you have spoken with a member of our team. We apologise for the inconvenience caused and if you would like to discuss this further, please contact us directly.
Thank you
Please people before signing up to…
Please people before signing up to these clown's.look on genie broadband.and Google reviews. Con merchant to the highest degree. You say I owe you £62.16 for payment that were not paid on time.yet you can't or won't provide information. You charged me £170 for engineer to come out to me. Speeds have never been what you said they would be. Back in Dec when I spoke with Brandon he said it was £99.99 left to pay. And after paying £170.34 I paid the engineer fees to you it was reduced to £170 .which I have paid in full.so please tell me how I have missed payments .as I have screen shots of the balance coming down each month. You won't provide me with a brake down of all the missed payments.
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi there,
We are sorry to hear that you feel this way. If there is a specific issue relating to your account that remains unresolved, please contact us directly and we will be happy to review it further.
Thank you
Phone call
Staff was really lovely and polite. Understood everything i was saying and she was very honest too. She is giving me a ring back today to confirm.what decision i have made.
6. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Thank you very much, that's wonderful to hear, Jeanette. We will be sure to let the agent know how pleased you were!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Well hmmm......
6. juni 2026
Besvarelse fra italk Telecom
Thank you for your rating, Jolanta!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Account accidentally suspend, they can’t fix it.
Have been on the phone a total of 5
Hours, hung up on 3 times. They confirmed my account was suspended by a mistake on their end and i was transferred to and from several people all claiming it was someone else’s role to reconnect my account, until it was time for them to close. Not a single person was able to tell my why or how to fix it, they have left my 70 year old grandma with mo internet connection, but most importantly her heart monitor is no longer transmitting to hospital to monitor things. I have recorded the calls (they said they don’t allow it) and i will be making it my personal mission to make sure no elderly people get scammed by these guys again. Absolutely awful service, I cannot think of a single time I've had an experience that comes even a fraction as close to how incompetent these people are.
Edit: I have been told twice my account will be reconnected within 24 hours, still not connected. Then the latest lie was that it’s actually 24 business hours, well it’s been 24 business and I’m still not reconnected. I have never missed a payment, DO NOT USE THIS SERVICE!
5. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi there,
We are sorry to hear about the difficulties you experienced when contacting us and for any confusion regarding the account status. If this matter remains unresolved, please contact us directly on 0333 210 4290, or email us your details at customercare@italktelecom.co.uk so we can review the account and investigate further.
Thank you
Customer service
I delt with a lovely lady called Ashley so really went out of her way to get my problem sorted
5. juni 2026
Besvarelse fra italk Telecom
Thank you, your comments are very much appreciated! I'm glad we could resolve your problems and will be sure to pass your feedback to Ashley!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Besvarelse fra italk Telecom
That's brilliant to hear, thank you very much, Clare. We are excited to get your services up and running very soon, welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Changed my package and wasn't told of delivery fees and connection fees
Changed my package as I was paying to much ,wasn't told that I would be charged for delivery and set up of new router.
4. juni 2026
Besvarelse fra italk Telecom
Hi there,
We are sorry to hear about your concerns. We have a transcript of the live chat which shows that the applicable fees were advised during the package upgrade. If you would like to request a copy of the transcript or discuss this further, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you
She was very polite and courteous and…
She was very polite and courteous and very informative
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Thank you for your brilliant feedback, we will be sure to pass your comments to the agent, Margaret!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very disappointed by 'customer service'.
I refer to my 'chat line' exchange on the 28th May. Your operator assured me that
- would send me a transcript of the chat;
- would reply to my query re the fault on the line the following day ie Friday 29th May.
This has not happened and I am without my phone connection. When will this be resolved?
28. maj 2026
Besvarelse fra italk Telecom
Hi Sheila
I am sorry to hear of your service issues. I can confirm what we have emailed you the latest update available. If you need any further assistance, please don't hesitate to get in touch.
Thank you
Love Italk
Nice customer services,everything was sorted within mins,very happy customer here 🤗
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Thank you for your brilliant review, we are so thrilled to hear that you are happy, Venetra!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Italk customer service
I really appreciate the service I received from the gentleman Aaron at Italk he was very helpful and polite and thankfully he ensured that the experience was not stressful at all .He took the time to explain everything so that I understood it which is very important to me because of my disability thank you Aaron 😊
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
It's always lovely to hear what a wonderful job our agents are doing and I will be sure to pass your feedback to Aaron! We really appreciate your custom, Michael!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I was quite satisfied with the help..I…
I was quite satisfied with the help..I sorted my wi-fi out with a new contract they where very helpful
1. juni 2026
Besvarelse fra italk Telecom
We are very happy to hear you are happy and about the great job our agents are doing!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Easy to renew
Lucy very clearly explained my options for renewal of my phone and broadband contract. Very helpful and very friendly.
1. juni 2026
Besvarelse fra italk Telecom
That's excellent, thank you for your custom, Angela! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Lucy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Always ready to listen and help resolve…
Always ready to listen and help resolve any problems. I have no trouble with them at all and customer service is good.
I recently had cause to write to them and they responded immediately. I now have a new contract saving me £20 a month. Result! Thankyou ITalk.
28. maj 2026
Besvarelse fra italk Telecom
Thank you for taking the time to leave your feedback, we truly appreciate it and look forward to having your new contract up and running very soon, Vanessa!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Do yourself a favour, STEER CLEAR OF THIS SHOWER
Shocking. Trying to report a line fault. Have now been on hold for over 40 minutes in total.
Clearly customer service is not a priority for this company.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi Laura,
We are sorry to hear about your expereince and the delay in getting through to us. We are currently experiencing a high volume of enquiries. If you are unable to reach us by phone, please contact us via live chat through our website.
Thank you
Besvarelse fra italk Telecom
We look forward to having your services up and running very soon, William! Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.