ISO Student Health Insurance Anmeldelser 1.044

Customer service is very good

Amy was extremely professional and responsible. My situation was a bit complicated because I needed to add my J-2 daughter, whose arrival date is different from mine. Amy was very patient and helped resolve the issue smoothly. I really appreciate her support throughout the process. Most importantly, she was able to communicate with me in Chinese via WeChat, which was very convenient for me.

I also think the ISO insurance plan is very cost-effective. Hopefully I will never actually need to use it — it’s mainly for peace of mind.

Helpful! Rapid response!

I mistakenly purchased a health insurance plan, but Customer Care assisted me very quickly. I really appreciate the prompt help. Her name is Lyn.

Jennifer回复的特别好！很耐心！

They were extremely helpful, and I was able to complete the university administrative procedures smoothly. They provide excellent service.

接待我的是Amy，她很耐心很专业，解决了我的好些问题，谢谢！

Many thanks to Amy for helping guide me on how to submit the additional documents and for also checking whether the documents were acceptable. I hope this claim can be processed as soon as possible.

Amy helps me a lot. Thanks.

I ask Amy to help me change my plan to the other one. She is so kind and efficient. Great service exprience with her.

I have received excellent service so far regarding the insurance contract. All my questions have been answered quickly, and whenever I needed explanations or assistance, I received great support. Now I just have to wait and see in practice, when I actually need to use the insurance, whether it will truly be as good.

I would like to sincerely thank her for her support in helping me extend my insurance coverage for an additional six months. She was extremely helpful throughout the process and guided me step by step. I had also forgotten my login credentials, and she patiently assisted me in regaining access to my account. I truly appreciate her prompt support and professionalism.

Got denied for a claim due to "pre-existing conditions" which I was never diagnosed nor did I know I had one but they still claimed I had one so I basically got diagnosed for a condition by the insurance company. They wouldn't tell me how they came to the conclusion and the operator hanged up on me over the phone.

quick response and speedy support! thank you

I had a conversation with Sam regarding my plan extension and she helped me with that and patiently explained about the process.

Both Sam and Lyn from the ISO Customer Care Unit handled my requests very quickly and effectively, managing to have my insurance arranged right on time for my trip!

Jennifer was extremely helpful. She explained the OPT insurance plan in a very clear way. She answered my questions thoroughly and made sure I understood the coverage, requirements, and options. I really appreciate her excellent service.