iSmash Anmeldelser 16.040

Fixed broken screen on a pixel 8 on warranty. Took less than an hour.

ISmash Arndale « repaired » my Iphone screen for £149. After a few days the phone stopped working.

When I returned to ISmash, the store manager « Dagmar » said that they could not look at the phone within the next few hours (I needed to catch a plane later the same day). He also accused me of water damage and claimed that I would invalidate the ISmash guarantee if I allowed an Apple Store technician to open the Iphone. The store manager argued very strongly that « he was the expert, not the Apple Store »..

Fortunately the Apple Store were able to open up the device within an hour. They reported that ISmash had trapped an internal cable in the casing of the Iphone. This caused the Iphone to break down. They also confirmed that there was no water damage and the faulty repair had caused the phone to stop working.

The trapped cable can be seen on the attached photos, taken by the Apple Store technician. He said there could be no doubt that the repair by ISmash was carried out with insufficient care. He also strongly advised me NOT to allow ISmash to reopen the Iphone.

After this, I returned again to the ISmash store and showed the manager the photos, only to be told that Apple Store technicians were not permitted to open my Iphone and no refund would be given.

I have since been in touch with the ISmash customer service department and the area manager, only to be told that I did not give ISmash the opportunity to open the device. This is simply not true since I repeatedly asked in the store for help and received none.

I live abroad and unfortunately have no way of getting the repair money back legally without substanital costs to myself. (I have followed this up with the Citizens Advice Buro in the UK). Therefore, I wish to warn other potential customers to avoid ISmash Arndale, I very much regret not going directly to the Apple Store on the floor above to get my Iphone repaired.

Upon my return to Switzerland (my home country) I got the Iphone repaired (along with a replacement screen). The Apple Store technicians in Switzerland confirmed that the ISmash repair had damaged the Iphone. Eventually, I ended up paying £149 to ISmash Arndale plus £350 to the Apple Store Switzerland for the IPhone repair. The Iphone is now working perfectly again with a new screen. It was a very expensive mistake.

Paid £5 to secure an appointment at iSmash Shoreditch, arrived as instructed ten minutes before my 10am appointment time, no one there. Waited 20minutes, then gave up and went back to work. No one answers the phone, there is no customer service at all. How can anyone trust this company to take care of valuable iPads and phones?

GREAT SERVICE! Highly recommend!

Great service, the guys fixed my phone in 5 minutes. I had been told by Google I needed to send it away. So I am very happy.

Fixed my phone camera excellently when other shops said it couldn't be done or did shoddy work. Really impressed. Special thanks to Adnan for great service.

I booked an appointment to replace the battery in my S22 Plus at the Bond Street branch. When I arrived, I was told that because I didn’t buy my phone in the UK, they couldn’t replace the battery.

If this is their policy, it should be made clear before you book – either by asking where the phone was purchased during the booking process, or by stating it clearly in the confirmation email. Instead, I travelled there only to be turned away on arrival.

It felt like a complete waste of my time and theirs, especially as they had already ordered the part. A bit of basic screening up front would have avoided the whole situation.

They buy as cheap as possible making any reason 2 get the price down then when they sell the phone those problems have gone all by them self's and the price can be put back up 2 the maximum price another rip off company

Phone screen stopped working twice and they refused to stick by their warranty twice. Assuming they used fake screens to save money, bad customer service aswell. AVOID!!

A bit tricky to contact at first (4 rather than 5 stars) Email is better than phone. They emailed me a link to a repair form. The battery in my old Samsung had swollen but other than that the phone was still usable, just that Samsung themselves didn't offer repairs any more. Choice between taking it in to my local shop or mailing it. I chose the latter which was more expensive but I would have spent as much getting to the shop. They sent the box, I mailed it back and it was back within a week. Overall really straightforward once I'd managed to contact them and a very good price.

Great service. Great help from Adrian and ready on time. Will definitely use again. Many thanks.

Visited Kingston branch as website indicated they had a replacement screen in stock (this was done on the advice of the branch), told that they didn't have a screen in and they would order and book an appointment, received an email to say screen had arrived, visited the branch to be told they don't have the screen, given a new date with a new screen ordered - screen hasn't arrived only found out when I phoned up to check, to save another wasted journey, finally managed to get someone to check local stock (Croydon) and they promised to phone back, nothing yet. They hardly ever answer the phone - don't cancel appointments when they don't have stock - clearly poorly run store with no customer regard at all

Excellent service. Replaced broken
screen on my IPad in less than one hour.
Professional, efficient and friendly
throughout.

I visited the Charing Cross branch on 25/09/2025 for a simple battery replacement. The technician damaged my Face ID sensor during the repair and admitted it was their fault.
Since then, I've made THREE separate visits trying to get it fixed:

Visit 1: Sensor ordered (not in stock)
Visit 2 (04/11): New sensor installed but didn't work Visit 3 (11/11): No sensor available, told it might never work

I've been without Face ID for over 6 weeks, causing serious issues with banking apps and authentication. The solutions offered are inadequate: send phone away for 48 hours (not viable), try another sensor (already failed once), or accept £50 discount (insulting when they broke my phone).
I came in with a fully working phone and left with a broken one. The technician even suggested I "might have to accept the phone is broken" with no guarantee another attempt would work.

Still waiting for a proper resolution. Avoid.

I hadn’t really appreciated this business until I badly cracked the back of an otherwise perfectly good iPhone14. Much cheaper than replacing it or getting an OEM repair. Highly professional and very quick. Really impressed tbh and would definitely use them again. They also sell serviced / repaired phones, which I hadn’t appreciated.

The Bluewater Shopping Centre staff are the dogs do-dahs. Proper old fashioned quality service based on skill and reliability.
I will return when my telephone needs further care. Thank you.

Don’t bother wasting your time at the Bluewater shop my god I’ve seen milk turn quicker, stood in a queue of 3 ppl for 45mins and they managed to serve 1 person

Excellent service , very quick and iPad back working perfectly and looks brand new . Would definitely recommend

I had an extremely stressful and unacceptable experience with iSmash at the Croydon branch with an employee there called Ibrahim. I booked in for what should have been a simple screen repair on my iPhone. Instead, the phone was returned to me in worse condition than before.

From the moment I got it back, my Face ID stopped working, the screen became unresponsive, and the fitting itself was clearly slanted and poorly aligned. Within days, the phone became completely unusable — I couldn’t work, missed a medical appointment for my child, and had no functioning phone for an entire day.

I ended up having to go to Apple, who confirmed the screen needed replacing again. My partner paid £300 for a genuine Apple repair because the iSmash one had been fitted so badly that it was unusable.

To make matters worse, when my partner called the Croydon branch to speak with the technician, the staff laughed on the phone. The level of unprofessionalism was shocking.

When the store manager finally called, he offered a “free replacement screen,” despite the fact that I had already explained in my complaint email that the Apple repair had been done that same day. It was clear he hadn’t bothered to read the details of my situation.

After escalating this with head office, they eventually agreed to issue a refund — but even then, the process was mishandled. A single digit was entered incorrectly, delaying the refund yet again. I had to chase multiple times for something that should have been resolved immediately, especially considering the stress and inconvenience they had already caused.

I rarely leave reviews, but this entire experience has been awful from start to finish. The repair quality, customer service, communication, and professionalism were all far below acceptable standards. I will never use iSmash again and strongly advise others to be cautious, especially with something as important as a phone repair.

I've had a disappointing experience with iSmash Charing Cross which started with a successful battery replacement but which also unfortunately caused the breakage of the volume control buttons.

I raised this with the store and was promised the inexpensive part would be sourced and I'd be notified when this would be available for fitting. So far there have been several email exchanges suggesting the part may be available but no firm commitment. The result is I now have a phone that's difficult to use and worthless for trade in purposes.

iSmash do helpfully warn customers that whilst changing a battery the opening of the case may cause the screen to break and if so will be replaced free of charge. What they don't tell you is they could render your phone worthless by damaging other parts.

Thankfully another store at Bluewater stepped in to salvage the phone and have done a great job.