Internet Gardener 

My friend told me about this company as she’d recently purchased from them.
The customer service was excellent and super fast delivery, the patio table is gorgeous, I love it x x
Will definitely advise you to use this company as the goods are excellent quality and reasonably priced x x
Well done internet gardener. X

Terrible service, Ordered Table and Chair set after viewing a few types and deciding on a stone effect table top (as the glass version showed scratches when we viewed in their store). Placed order and got an order confirmation... then heard nothing for over a week. Send email request with my order number for delivery update and got a reply the following day asking for surname and postcode to locate order. Heard nothing again for over a week and tried multiple times to reach them on the phone without success, the only way to get through is on the sales line and not service option. Even then it takes upwards of 10 mins to connect. First Lady whilst apologetic over the emails as they are not getting around to dealing with them due to staffing levels, and that my order had not reached their system ( which is strange as their system emailed me an order acknowledgement and allocated an order number!) said she would look into it and call me back.....nothing. Chased again today to be told they would call me back within the hour as they cant get through to warehouse as they were dealing with a delivery.......nothing.... as it had been 3 weeks since order, I called back....another 15 minutes on hold trying to get through before this time being told they had lots of the chairs but not the table and asked if I wanted the glass version instead. We didn't want that version due to scratch concerns and therefore requested a refund as we had already wasted 3 weeks in the process. The item was showing as stock when ordered and interestingly it still shows in stock and available to order. Product and price might be good, but service whilst it may be polite is just awful. As a drop shipper or back to back supplier, they can not afford to promote out of date supplier stock on their site, particularly when they obviously can not handle the customer service issues that will follow. Avoid if possible, wish I had

In addition, their website claims that the site has and then link to a fabricated Google reviews page (or old snapshot ) showing 99% positive and 4.9 stars....hmmm very shady IMO

Having bought a pair of Grubbs boots from this store in February of this year online, they developed a leak in April. I rang the customer helpline and was advised a replacement or refund could be given if I sent photos of the fault and of the labels cut out of the boots, which I did and was asked to do again! Roll on to the 7th June and a further phone call after numerous emails and unanswered phone calls I have been promised a refund today with apologies. One of my previous calls I was told there was a shortage of staff in customers services (true of not I don't know) and that was the problem. The lady I spoke to today was helpful and apologetic. I'll update if money doesn't materialise

Truly shambolic. I ordered 2 Bramblecrest parasols on 19th May. I had received no indication of delivery date 4 days later but when I chased was told that the order was being despatched that day which I was pleased about. I heard nothing more for another 5 days. I chased by email and then had a call saying that Bramblecrest were delivering the order directly. I did receive a delivery from Bramblecrest but for one parasol only (without base). After numerous chases, I was told that the other parasol and the 2 bases would be delivered today. The bases arrived but when I chased the parasol I was told that this was on a separate TNT shipment and that they had tried to deliver but I wasn't in. Myself and my wife have been in all day. No note has been left. No call has been received. I have been told that they will try again on Monday but no time can be given, they will not leave it in a safe place and if they fail to find the property, they willl not contact me. The poor people working for Internet Gardener sound as if they spend their day dealing with disgruntled people like me, hence it taking such a long time to get through to them. Appalling customer service from day one.

Ordered a Bramblecrest Cover 3 weeks ago. Money taken at point of order. To date no cover delivered. Numerous emails sent, zero emails replied to. On the telephone I get some excuse we almost sent the wrong cover, also a week ago I’m told my delivery has gone out on a 24hr priority delivery. Absolute 🎾 💩 company.

I'm afraid it's a similar story from me, money taken at time of order, an automated confirmation, me phoning a week later to be told it was in stock with the manufacturer and they would contact me directly within a few days regarding delivery, me e-mailing after another week to be told the same again. All very polite. After hearing nothing and 30 days passed since placing the order, I cancelled the order under the Consumer Rights Act. No acknowledgement of my cancellation, so I contacted my credit card provider who reimbursed me directly. Thank goodness for the protection provided by credit card purchase.

After 1 month of repeated emails and phone calls about a major fault causing the item to be unusable, I was constantly fobbed off. In desperation, I was just starting to apply small claims court proceedings, and write to their directors (Baxters). This may have helped, since I received a replacement the next day.
They do not have any customer service at all after the order has been received.
Avoid at all costs unless you like risk taking.

Where do I begin...? Visited the showroom on 15 April 2019 and ordered a Monterey 3 seat sofa set, parasol, base, scatter cushions and covers for the set and paid in full. Was told the order would be processed the next day as they had a new computer system. We were told we would receive an email in the next few days confirming our order, and another letting us know when the goods would be dispatched. 3 May, no contact, so I emailed the company, as I wanted to put something in writing. I received a reply saying my furniture was at the warehouse and would be delivered on 9 May, and that I would receive a call to confirm this. 9 May, no call, no delivery! I rang and was told they had no idea why it hadn't been delivered, but would be on the Friday evening. Friday evening I received a call to say there was a problem with the driver and could they come on Saturday morning instead. Saturday morning, another call to say ready to leave, but noticed some of the items were incorrect, but they would bring them so that we had something to sit on. We foolishly agreed to this. Andy and Josh arrived, were very obliging and set out furniture up. They left with Andy saying he would ring Bramblecrest first thing on Monday 13 May to find out about our missing items, and then ring me. No call, so I rang Tuesday, only to be told Andy hadn't been in at all. I then received a call followed up by an email from Richard Baxter, confirming we were awaiting outstanding items - a sofa, two benches, and correctly sized table. I then sent another email on 21 May as I had heard nothing more and was informed by Tom, a customer service adviser that customer satisfaction was of real importance (ha ha) and that the remainder of our order had been dispatched and was with the courier company who would be in touch to arrange delivery. Would it surprise anyone to learn that despite 3 more emails to IG, we still haven't received our furniture. Silence. I am appalled and in the process of seeking legal advice and contacting citizens advice and trading standards. Maybe this will produce a response. I hope anyone who is considering buying from this company checks out the reviews before ordering - be warned.

I wish I had thought to check trustpilot before ordering !!! Still no site of our order and I've emailed and called customer services multiple times and to date no one has answered the phone yet!! I feel like I've been conned!!! I ordered in May and at this point I think I'll be lucky to get my order for outdoor items by the time winter starts if at all

The power of the internet, thank you to all those people who leave reviews, I had a dining set in my basket ready to order when i thought to check out the reviews before pressing buy. Glad i did thank you. I'm not after the cheapest, I'm after confidence in my purchase and the customer experience.

Don't trust the details on the site! it states the product is in stock. This is pure and simply a lie, they have no idea if it is in stock so list it as such so you order and then have to wait when they have already taken your money, they also state delivery times of 3 - 14 days and this is also untrue as when you speak to them they mean someone will contact you about if your product is in stock within 14 business days (3 weeks). We only ordered from this company due to the delivery times and the fact the product was in stock, we are now stuck without the product for the time we needed and no time to get a refund and order from a company that can delivery what they promise! STAY AWAY FROM THIS COMPANY IF YOU WANT THE PRODUCT ON TIME!

So, the saga continues. Yes the placement glass arrived and Guess What .....,, ITS THE WRONG SIZE GLASS
Back on the phone now for who knows how long waiting for someone to answer.... so frustrating, surely you check the replacement is the same product before you dispatch 🙄

AVOID AVOID AVOID!
I have read reviews of this company on trust pilot and other sites all with negative reviews.
Stupidly I still went to the showroom and sat at a 150cm table with 4 chairs and cushions and a 3m parasol with base.
The salesman / owner of the company Richard spoke with us and didn’t seem to know what he was talking about. We were unsure whether to go for a 4 or 6 seater, so we discussed the sizes with Richard. Richard was unsure of the sizes so we measured the table we were sat at, he thought it was 140cm, but I measured it at 150cm, he told us the 6 seater table was bigger and oval.
We talked about how much room there was on the 4 seater table and how the 6 seater would be too big for our garden, so decided on the set we had sat at in the showroom.
I mentioned all the negative reviews and Richard stated it was all down to failed shipments and all customers had received full refunds.
Delivery day came, no contact made with us to book a delivery date or time. Furniture arrived and when we started putting the table together it didn’t seem right it also had a damaged leg. We put the set up and could straight away see that the Table and Parasol were not the ones we had seen and ordered from the showroom, both were smaller.
We then put the protective cover on that had been recommended because of the size of the table and set we had ordered and it was massive, far too big for the furniture and it just bunches up on the floor around it.
I Contacted the company on the day of delivery, twice by phone and two emails, I was told I would be contacted that evening. This never happened! I had to phone the company again 5 days later to try and resolve this but got nowhere. Richard continued to quote the dimensions on the website and said the set is no longer in the showroom (how convenient after a complaint). He also said he could no longer remember the prices quoted in the showroom for the furniture, which were based on the larger dimension furniture.
I am now stuck with this smaller furniture due to the companies dishonesty and mis-sold products.
Don’t be like me and purchase! Avoid this company at all cost! I should have listened to the reviews!

We ordered a rattan garden set from this company. It was intended for a special birthday party and it was ordered well in advance. The delivery date arrived but no furniture. We called the company and was told that there was a delay with the shipment but assured us that we would have it by the 30 May in time for the party on 2 June. We called a few days before the next delivery and again was told it would arrive in time. We again called on 31 May only to be told that our furniture was still stuck in a shipping container at Portsmouth!!! Needless to say we weren’t impressed, and we were told there was nothing that could be done. We asked to speak to a manager and was told that we would be called back. We called a further three times on 31 May to speak to a manager but there was no call back. Late in the day we received a call saying the manager would call us 10am on 1 June. Needless to say we are still waiting for that call. So we still have had no delivery, we have a special birthday party tomorrow with no new furniture. We have had to borrow tables and chairs from friends. So thanks to Internet Gardener for the bad communication, bad customer service and for ruining a special occasion. Needless to say on Monday I will be asking for my money back!!!! So if you expect your order on time........beware!!!

Terrible stay well away. Ordered BBQ was supposed to be delivered Friday didn’t said it would come Saturday still didn’t come. Had a party organised for weekend and left with no BBQ when I called up they said sorry we can get it there for Tuesday. Absolutely rubbish Customer service. DO NOT ORDER FROM THIS COMPANY AS YOU WILL NOT GET YOUR ORDER !!!!!!!

DONT GO NEAR IT!
Terrible customer service, if fact non existent, I'm still waiting for them to send me a replacement part and have been waiting since April and am still waiting(1st of June tomorrow). they dont want to help or care. I'm reporting to trading standards as I'm left with no other choice as I cant get the replacement anywhere else.
I didn't get any response to our e mails, no response to my calls even when I said I would have to report them so I guess they just dont care,

Arrived today Maze Rattan Winchester Venice dining set. WOW! it is absolutely perfect.
I had read the negative reviews about delivery and communication and with this in mind was nervous about receiving our furniture.
Whilst communication from IG wasn't brilliant, I called a couple of times to check progress and had the pleasure to speak to some very polite and helpful staff.
We ordered this on 21st May and it was delivered today, 31st May, in perfect condition and looks amazing in our garden.
We received a call the day before to advise of delivery and then this morning were called by the delivery driver to confirm a delivery time within 30 minutes.
Absolutely fantastic service, my only feedback would be to have more contact with customers to reassure of progress.
Thank you IG, we will certainly recommend you and will use you again.

Cant believe this company, ordered garden furniture 15th may, said delivery between 5-7 days? Dont be sucked into that one, paid up front £546 gone to no avail still no delivery, they wont respond to emails numerous phone calls nothing, seriously need to warn you all to avoid this site, we are pensioners so really cant afford to loose this amount of money, upset and annoyed at their business practice should most definitely avoid this company, please if this is my last resort can someone call us to get this resolved, I agree with last review that they need to be banned, the website is a total scam, I'm left with no other option than to report them to the police to source out their premises ASAP, so distressed right now. Ps not sure how they manage to get a star ratings either given their track record, trust pilot get a grip please.

Unfortunately my experience mirrors that of many other customers of Internet Gardener. We ordered garden furniture seven weeks ago, paid up front, expected delivery within 14 days, but still no sign of it. They do not answer the phone very often but I have managed to get through on three occasions. The first time I was told the furniture had been out of stock but was now back in stock and would be delivered direct from the manufacturer in a few days. Nothing arrives! A few days later I managed to get through again. The guy I speak to is most apologetic, no excuse for the delay and assures me the furniture will arrive in a few days. Nothing again! This morning I get through again and a very apologetic lady tells me my experience is unacceptable and she will definitely sort it with the manufacturer. She promises to call me back today. She hasn't called!! I am beginning to worry they are in difficulties

DO NOT BUY FROM THIS SITE! ABOID st all costs!

They will take your money and there will be absolutely no communication about delivery or your items!! from them!!! No tracking option nothing!

PayPal are investigating them so please report your problems to PayPal and they will soon be struck off their supplier list.

All the years I have bought online I have never come across anything like it!

I have reported my stoteu with BBC Watchdog Rogue traders so if you do the same they should get an appearance soon!

So bloody annoyed it is unreal and still nothing from them. They do NOT care about their customers one bit!