Internet Gardener 

Terrible Service Continues
I was surprised to see a quick reply from Internetgardener to my initial review. They said that they were unable to find any records of my communication and provided an e-mail address that I should write to. I did this immediately (and forwarded my initial e-mail) - no reply. I gave them a nudge again yesterday (4 days later) and still no reply.
My advise remains the same - don't bother, go to a decent garden centre where you will hopefully receive proper customer service from a company who deserves your business

When I read the reviews I don't understand why there is not so good ones. I can only say Cameron has been brilliant I have bought the London rattan sofa and chair, which arrived no problem also the accessories cover and parasol. We had a wee bit of a problem with delivery on the parasol but it was nothing to do with Internet Gardener, who sorted it for me and kept me up-to-date every step of the way. Well done and thank you for your good service. I would have no hesitation in using Internet Gardner again.

This was a problematic purchase of a rattan table and 4 chairs exacerbated by my own technological incompetence. The product was difficult to assemble due to manufacturing failures resulting in welding residue and paint coating going into the nuts. This meant that the screws couldn't catch on the thread of the nuts. Had to go to Screwfix and buy a tool to re-thread the nuts. Assembly went fine after that.
Delivery was slow.
Cushion missing
Payments were taken twice.
Beth at their help desk took all of the issues on board and, in the case of double payments, fixed immediately and the others within a day or two. In acknowledging the number of issue offered compensation in kind which I was glad to accept.
Beth gets 10/10
Product gets 6/10 - very comfortable once assembled but impossible to assemble without re-threading the nuts.

Delivery very very slow, communications rubbish, had to chase up my order a number of times. I gave them the benefit of the doubt and made another order and again the order has still not turned up after two weeks of my money being taken from my bank account. I would rather pay more money and get a better service than give the Internet Gardener any more of my business.

DO NOT USE!

I’ve spent 2 months chasing an order, awful customer service, no one has a clue what is going on. I ended up ordering through a different site who unknown to me also used internet gardener. Surprisingly that one arrived within a week, although Internet Gardener had no idea it had been delivered. I’ve tried 4 times to get a refund for the product directly ordered through them (and never delivered), and I’m still waiting for the money to come back. The number of people I’ve spoken to on the phone and email, all with different answers and all not knowing what is going on. I will never use them again.. and would advise anyone else against using them.

My experience was good for our order of wentworth royalcraft Lounge set. Once organised, delivery was as planned and the product is lovely. It was delivered within the 7 days the website stated. I did call to chase up arranging delivery, which is my only criticism as prior to chasing I read all these reviews and felt concerned I’d made a mistake. However, I’m glad I stuck with them and I am very pleased with the product. I’m not sure whether the poor reviews are due to a small company struggling with a busy pre-summer period, I hope they can adjust some
of their systems to improve as products & prices are good.

Wouldn’t buy Grubs Boots from anywhere but here! Unbeatable prices and service.

Ordered before 9am Tuesday, notification came through at 1pm that my order had been processed and right enough, next morning arrived securely with Hermes express courier.

I ordered boots last year and within 2hrs, someone in the Calverton store rang to say the size was out of stock and changed my order to a different colour there and then, with instant email confirmation.

This is the second time I have ordered from this company and I can say what a great team of people they are, my order was delivered on time and quickly too, a great all round experience, keep it up..

Used them in that past but..
Purchased an ex display rattan set and a new Grigio garden love seat...
No communication after 6 weeks..after I chased them to be told our order is not on the system...paid on the day 6 weeks before,,!!
3 weeks later order found and delivery arranged...
Better half stayed in all day off work .....surprise surprise no courier..
Chased again to be (after what will seem like hours on hold..longest timed call before answer is 22 minutes)
Empty apologies and head scratching...
Delivery rearranged ..my wife took delivery and when I checked that night we have received a shop spoiled scratched love seat..phoned to complain...we will call back today..
You guessed it ...no phone call
We chose to go back to IG shop to complain...
Director isn’t in but your on a long list off people he will ring(!!)
Now phone calls and emails are being ignored..
Will be camping out at Internet gardener on my next week end off
MY ADVICE IS TO STEER CLEAR..GOOD COMPANY GOING BAD!

Appalling service. The company and its employees are clearly either incompetent, dishonest or both.

I placed an order on the 26th April 2019 and waited 10-15 days for delivery as stated. I then rang the company to progress the order and was told that the order went to the wrong warehouse and that the issue would be corrected. I called again after a couple of weeks and was told that there was a software error and orders were not getting through to the supplier. I received an e mail to say that the item was no longer in stock at the supplier but would arrive on the 5th June and would be delivered week commencing 10th June. On the subsequent call on the 14th June I was told that delivery had not been arranged and the item would now be delivered week commencing 19th June.
The only reason I have given this company one star is because there is no option to give it no stars!

Shocking. Placed an order on 17th May, heard nothing for a week despite me trying to call, email and FB message. Finally advised that the item was out of stock and they would send it out express delivery as soon as it was back in stock, early June. Still heard nothing or received nothing and it's now 14th June. They don't answer the phone, or emails or FB Messages. They filter out the bad reviews on their FB page and they took the money the day I ordered, despite the website saying they would take payment once the stock was confirmed available. I feel well and truly "done" by these guys, I've asked for a refund (surprisingly I haven't had a response as yet!) maybe this review will prompt something, but I doubt it. Will now be contacting my credit card company to seek recovery of my payment. Avoid at all costs.

The process of buying from this company was entirely positive. However, when the product - a birdbath - broke in half, their customer service plummeted. I have emailed at least 6 times since 5 April when I first contacted them to ask for a replacement. At first, they promised to find a solution, but this has failed to materialise and now they just ignore my emails (which are unfailingly polite). So what was a good experience is now proving to be a shocking one! What a shame. I had highlighted several items from their website for my newly designed and revamped garden, but I will now look elsewhere to source these products.

Have just had a ratten corner dining set delivered by two amazingly helpful guys, had a few hiccups with a delay with the order due to unforeseen circumstances but Richard Baxter has been true to his word going over and above to get things sorted and the outcome is a very happy customer with amazing garden furniture, thankyou Richard and Internet Gardner

Ordered 6 chairs and round table Oxford range 1st June,arranged delivery 3rd June, delivered 7th June.8th June rang internet gardener as 1 base cushion was missing young lady on phone very helpful and missing item arrived today 12th VERY SATISFIED customer, received very good service from the sale,delivery and customer service and product great MANY THANKS INTERNET GARDENER

I would not recommend this company. It takes an age to get through to the customer service dept and they never kept me updated.
However I do love the product.

Used e bay to buy Boots from this company last Wednesday 5th June. Advertised in stock with fast 24 delivery.
No order update. No delivery e mail. Customer services contacted Friday. Various excuses. System glitch. E mail address problem.
Stated they would look into it and e mail me back. Nothing heard.
Reported this behaviour to e bay.

Nothing else to say. This experience and the other recent reviews speak for themselves.

Update. Two days after e bay found in my favour and refunded my money the boots turned up, 14 days late. Still none mail contact. I have also received other goods which were not ordered by me. My delivery details were covering a second delivery address label for someone in Sussex. Just what is going on.

Ordered a table and chair set at the end of April and i'm a bit concerned with whats going on. The money has been debited from my account, but we haven't received a confirmation email or any communication since. I have emailed several times and tried to call but nobody ever answers the phone.

Not sure if it will ever turn up!

DO NOT USE
I have accidentally tried to buy bought something from IG agan (using FRUUGO). This time they tell me that I had to buy 3 trellis panels not one. There was absolutely nothing that suggested that this was the case. Again my money has been taken and there is no information as to how to get it back - just an email telling me that I can only have the goods that I have already paid for if I buy another 2.
My previous review (explaining that internet gardener had taken my money for goods not in stock last week) has been reported by internet gardener and taken down from this site.

We ordered a Royal Wentworth 6 Seat Oval Imperial Rattan Dinning Set off Internet Gardener web site on 11th April 2019. On 12th April we received a Email from Category manager-furniture informing us the item was out of stock and would be back in stock in 3 weeks, but not to worry as they would not take payment until item was ready for delivery. On 24th April payment was taken from our account so we rang to find out when delivery would take place. We were informed the item was in a container waiting to be unpacked and they would ring back later to inform us when delivery would happen, NO CALL BACK. Over next 2-3 weeks phoned, sometimes getting a answer and other times no answer, to find out about delivery, always given excuses as to why item had not been delivered e.g. in port ready to go through customs, in container waiting to be unpacked. On 23rd May phoned and asked to speak to manager. rang back to say it was with the courier and promised it would be delivered on 29th May, he backed this up with email to us. 29th May delivery did not arrive, tried to phone Internet Gardener several times NO ANSWER. 30th May rang courier (Jigsaw Furniture Ltd) who promised it would be delivered on 31st May, NO DELIVERY. Phoned courier that afternoon and he again promised it would be delivered on 4th June.
4th June NO DELIVERY, rang Internet Gardener who informed us they did not know if our item had been picked up by delivery people, so they would ring back by end of day to let us know situation, did not get call back. Have since sent letter asking if we are not going to receive goods can we have a refund of payment.
This company take your money but do not deliver the goods as promised, also they do not communicate with their customers.

DO NOT PURCHASE ANYTHING FROM THIS BOGUS COMPANY. I ordered a garden seat on the 13th of May 2019. The website then (as it does now) specifies delivery usually 7-10 working days. Now I'm a reasonable person and don't mind waiting as along as I'm kept informed. Since placing the order I've received no communications despite repeated emails to their customer service. Forget trying to talk to someone - it's impossible as all you get is music. The complete lack of communication along with the many other worrying reviews from other very disgruntled customers leads me to conclude this company has CEASED TRADING. Please take heed.

Update: Andy (company director) called after reading my review to apologies. Told me my order would be dispatched for delivery Friday. That was yesterday and still no delivery and no further communication. SHAME ON YOU ANDY AND YOUR DYSFUNCTIONAL COMPANY.

Finally: Received my order yesterday.