Internet Gardener 

Very happy with my purchase , The service I received was excellent and the product was fine though it was a few pounds more expensive than wayfair, seven pounds I believe . but I'm happy enough . Thank you

I purchased two garden sets from the Internet Gardener at a not inconsiderable cost and one of the chairs wobbled when put on a flat surface. I reported this immediately via the telephone only to be told to take photos of the issue and send it by email because "we are to busy to handle complaint by telephone".

I sent them an email on 20/5/19 and got an automatic reply saying they were very busy and there may be a delay in responding - boy wasn't that true! On 15/6 I chased via email and two days later they responded apologising and said they would get back to me after they had spoken with the supplier (in 4 weeks they hadn't done anything) andthey would get back to me in 3-5 working days - so I waited!

28/6 - NOTHING so I emailed again and this time, rather than apologise for there failure to respond, it appeared they had no record of my complaint but eventually they acknowledged it and said they would "chase it up now" - you may ask why hadn't they chased it up before but I can't say I was surprised.

8/7 I chased again but received no response.

10/7 - I called and was on hold for 20 mins so I gave up and emailed again and this time they came back saying the supplier had no stock of the chair this season (they may have had 8 weeks ago when this sorry story started) and they offered me a small refund if I kept the wobbly chair. However I had checked the website of the supplier and the set I had brought was in stock so I pointed this out & I refused their offer as I didn't want a faulty chair.

So I have offered them three options but they have gone into hiding again ignoring my last two emails.

Feel free to buy off these people if you like a challenge and enjoy appalling customer service.

Prompt delivery
Great cantilever umbrella

Ordered a bench on the web. Then received an email to say out of stock after taking my money. Then nothing, had to ring twice. They blamed the company that provided the bench. The company blamed them. Hopefully being delivered this Friday. No communication from Internet Gardener. Bench still on the website even though they knew it was out of stock. I wont be ordering again from them.

Purchased a Bramblecrest cantilever parasol from IG, mainly because they had close to the best price anywhere in the web. As such, I wasn't prepared for the truly excellent service (Beth in particular). Delivery was prompt and the parasol is just what we expected. Beth kept us updated by email the whole time. In summary; great service, great price.

Item was shipped promptly with updates on my order. Beth was very helpful, and should be commended for her customer service.

Easy ordering, great follow up call and quick delivery

This is the first time I have dealt with'Internetgardener' and as far as I am concerned their support is excellent. The lady (Bethany) I spoke with about a problem, was extremely helpful and supportive.
Would certainly deal with them again.

I found them really knowledgeable, responsive and supportive both pre and post sales.

The daybed arrived on time and was well packed. The delivery guy was great and helped us unpack only to discover the fitting kit and stalk was missing. Sadly it took another two weeks for these parts to arrive before it could be safely used. We love the daybed and highly recommend it. Make sure the gap under the seat platform is taped up. Mobile phones are easy to slide through and never be seen again

I have bought from here before, very reliable and quick service. High quality goods

This is the first ever review I have written. Please please please do not order from this company! We have had a nightmare from the moment they took our money. Customer service is shocking, do not respond to emails or phone calls.
The product was advertised as 3-14 working days delivery, this did not happen, took almost 3 weeks to deliver. After complaints they gave us a number to chase up our own order! We almost missed the delivery as the driver did not phone ahead, by chance we were in and excepted the furniture.
After unwrapping all the tape the boxes were beat up very bad and had water damage, we immediately took photos.
Assembled the product to find that the glass top to the table is damaged. Took more photos and sent them to IG. That was almost 2 weeks ago, we have emailed TWICE since and still have not had a reply.
The worst company I have ever dealt with and I plead with anyone who is thinking of purchasing from this company not to, unless you like late deliveries, a lack of customer service and a damaged product that they will not respond to!

Dreadful
Do not buy anything from these people.
As soon as they have your money they don’t want to know.
They say delivery 5-7 days, 3 weeks later I can’t get through by phone or message.
I started to panic thinking I’d been scammed. We took a run over and was then faced with “ not sure why you haven’t got it” then promised it next day, !! So I had the afternoon off work and no one turned up .. furious to say the least
Then again couldn’t get through on their stupid phone that no one picks up and a distorted music playing !! I emailed saying I was going to trading standards if they didn’t contact me.
Anyway that night someone called and miraculously found a driver to deliver it. Finally came 3 weeks after initial order.
Had same with a cover that was ordered for the furniture. Still not got that which has been 4 weeks now !!
Don’t touch them with a barge pole !!!

I ordered a 10 seater garden furniture set on 14th April, with the posher weather proof cushions which weren't due in stock until 15th May. I was told the table and chairs couldn't be dispatched ahead of them - not a problem. However, there was no communication regarding my order, no one ever answered the phone and emails received no reply. Finally on 3rd June someone got back to me - cushions were in stock but the table and chairs were sold out and my order hadn't been reserved in the warehouse. I'd have to wait until mid June for the restock. I was told I would be upgraded to the weather shield cushions as compensation - but I had already ordered these. By this point the garden set was discounted on the website, so I asked to be charged the reduced amount. They said yes. Finally around the 19th June the table and chairs were delivered. However, I was charged full price. I then had to chase for the refund! Lovely garden furniture, but the customer service is an absolute shambles, although when you finally talk to someone they are friendly and try to be helpful!

A truly trouble-free experience.
Customer service staff could not be more helpful and dealt with my query in no time at all.
Replacement, re-delivery, tracking, refund, no trouble.
They even wanted to know when I receive goods and are satisfied !

5 stars ? at least.

Fantastic service, Beth who I dealt with has been exceptional in the service she has given us. The warehouse manager made sure the delivery was made within the very short time frame I gave them,even called me the day I placed the order to assure me it would be delivered on time. The delivery driver was also extremely helpful. Beth has even been in contact to make sure I received the furniture in time. Refreshing to deal with a company that actually cares. Well done. Would definitely recommend

Ordered a rattan sofa on Friday. We had it by Monday.

Great customer service and delivery.

The delivery driver took the furniture around the back of the house for us and put in the back garden.

I'm sorry to say it turned into a difficult experience.
Initial contact was promising with lots of reassurance everthing would be done to resolve my issue.
As the next 3 months rolled on it appeared it was only my persistence that kept any momentum with a resolution, I was informed of the problems the business was experiencing in their customer service area all very valid but not my problem.
We did finally get over the line with both parties happy thanks to Beth's intervention.

Really disappointed with the quality of a picket fence and gate I ordered from internet gardener. It cost over £200. It was rough wood with lots of knotted wood and splinters. I had not noticed the poor quality on delivery as it was packaged up. I had paid a builder to put up the fence the day after deliver. Several people have commented it looks second hand. I have emailed several times and sent photos but keep being fobbed off.Won't be ordering from here again.

DO NOT USE bunch of charlatans. after ordering AND PAYING FOR an 8 ton log splitter, they arranged to supply an inferior 7 ton log splitter AT THE PRICE OF THE 8 TON and then tried to say that is what I ordered. Could not explain why if I had ordered a 7 ton splitter, they had charged me and taken payment for the price of an 8 ton, a difference of £100!!! No doubt hoping I wouldn't notice as the confirmation of the size only appears in the serial number. Dishonest and rubbish customer service who kept repeating the same mantra 'but you ordered ... ' and that there had been a mistake in the advertised price, but not why they had taken the money anyway.
Had we not queried this you would have sent the 7 ton splitter priced at £440 and pocketed the extra £100 that we had already paid. Deceitful response. You have only cancelled following extensive calls, and until an hour or two ago were still advertising the 8 ton at £540. We have now bought a similar machine from a more reputable supplier, at £100 cheaper than yours anyway.