Internet Gardener 

Great company, communication was made soon after ordering. All questions answered promptly. Delivery arranged and made on time. Overall really happy with the product and service! Definitely recommend.

Good quick service
Product quality very good

We drove two hours to have a look around internet gardeners showroom as we didn't want to buy without seeing first. Everything on display looked extremely good. The staff were very helpful especially the cup of coffee and tea we were offered. We ended up buying a sofa set and a dining table set. Was delivered within 3 days. I cant fault the service and staff. Extremely happy with our purchases. Everyone who has seen it cant believe it can be left out all year. It has made our garden into another room. We will definitely be back to buy the matching sun loungers. Great company very helpful staff. Definitely recommend internet gardener, if I could give higher than 5 stars I would.

Easy order process & Very prompt delivery

I used internet gardener after a recommendation from a friend and unfortunately my experience of them was pretty awful.

Took my money and then informed me afterwards that they didn’t have all the items
in stock and there would be a delay but would deliver the other items. Was offered a 5% discount for the inconvenience but had to chase this several times before it was honoured.

As for delivery - my wife took a day off work as they wanted someone to be in and they didn’t turn up. Again had to get on the phone about this and it’s appears the call centre workers, with the exception of Rose who I dealt with, will tell you whatever you need to hear to get you off the phone

Eventually I was referred to one of the directors, Richard Baxter, and my experience was no better. Pretty much had to force an apology out of him for wasting one of my wife’s annual leave days when he eventually accepted they just didn’t bother telling me they weren’t going to deliver on the day agreed. Then when the BBQ eventually turned up (without any confirmation but fortunately someone was in) the connector and cover for the bbq wasn’t with it so essentially useless. Sent me the cover and a connector that was way too short so gave up and bought off Amazon.

All in all it took them a month to deliver the BBQ so cost me most of the summer.

I would stress that there doesn’t appear to me to be anything dishonest about this company but unfortunately they are just utterly inept.

Unable to forfill two orders now, requiring myself to chase them on delivery to find this out. Unable to process refund properly and accurately. Really disappointing service.

From start to finish I can not fault this company. The young lady taking my order was so helpful, nothing was too much trouble. Then when I contacted them again Rose went above and beyond to get my delivery to me as soon as possible. The service was exceptional and the quality of my casbah day bed is excellent. I highly recommend internet gardener for service and excellent products. Thank you so very much.
Amanda grant and Steve

Excellent service all round - free tape measure and chocolate bar was a nice touch as well.

Our garden furniture was delivered quickly and without damage.

I purchased a Lutyen Bramble crest bench online for £286.74 (with discount code), bench arrived but i thought it was the larger one i had been sent, when looking online i noticed the same bench selling for £37 less , IG will not price match after purchase unlike places like John Lewis, Currys etc. Manager Sue said the one id seen wasnt of the same quality albeit it says teak and looks identical, i hope thats true. I havent unwrapped this one yet but hope its perfect. Beware have a good look online before purchasing from IG

Things would of been fine if the product I ordered didn’t have a fault. However, after paying £1600 for table and more money on matching accessories the table had to be returned due to a small chip in the glass - this wasn’t a problem of course as these things happen. What was the problem was the sheer lack of communication trying to get it picked up but even worse trying to get a replacement. The customer service advisors were no help, rude and used pathetic comments like “I am trying to help you” and “our warehouse aren’t answering”. They told me the table was out of stock, then it was in stock, then they sent me a lazy Susan instead of a table, then the wrong table until finally I had no choice but to raise a formal complaint. On the same day of the complaint their outsourced delivery company got in touch - they delivered the correct table and put it together for me - they were great but that’s where it ends. Internet Gardener never even responded to my complaint to say they were sorry. I’d never use them again and the only reason they’ve got 2 stars instead of 1 is because of the delivery guys. Apparently the owner is a great guy - shame the same can’t be said for his employees.

Fine, unless you have a problem.

I ordered a statue for delivery to someone else as a wedding present. I then received absolutely no communication, not even an order confirmation.

Upon calling to check their customer services were unable to tell me when the item was to be delivered.

When the item was delivered it was damaged. Upon asking for a replacement, this was dealt with quite promptly, but with a comment "please dispose of the damaged statue as you see fit".

So, I have bought a wedding present for someone and now I need to ask them to dispose of the damaged statue. If this will not fit in the bin, they will need to take it to the tip and then pay for a rubble-charge.

I repeatedly emailed and asked them to remove the statue and was ignored. I called and they have offered me a £10 refund as good-will for having to dispose of it. Completely missing the point that it is not me who has the problem, it's the wedding couple.

SHOCKING CUSTOMER SERVICE

Bought a rattan garden set. Excellent value and very pleased with the service and follow up throughout. Would certainly look to purchase through this company again.

Fantastic Customer service.
Rattan sofa Delivered within 2 days,
Great service and great quality rattan furniture.

(( Updated on 23rd August, from the 11th August entry, with this add-on paragraph. No response at all, other that auto-reply, from Interent Gardener ))
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11th August -
This is my first experience of bad service from an internet supplier. I live in a rural community and consequently use internet suppliers for many purchases.

I purchased a rattan furniture set online on 9th July, based on a 5 to 10 working day delivery window. I asked on the order (it was a present) if the delivery could be made to a specific domestic address on any Friday.

No communication, so I chased by email on 16th July for a prospective date.
Apparently, the only delivery date available was a Tuesday, the 23rd July, so the address was reverted to mine. They stated a call would be made up to an hour before delivery
No call, so the 23rd came and went.

On the 24th after chasing I eventually received apologies and was informed a 'warehouse operative' would call. No call but after more chasing I finally recieved a voicemail to say the delivery might be made "possibly next week" - Possibly!!! ?

Ultimatum time. I now required a delivery by Tuesday 30th or the purchase would be cancelled. No prior courtesy call but the goods arrived on the morning of Monday 29th. (to be 'fair' I did get the courtesy call at 07.10 on the following Wednesday 1st August)

All the above was the easy bit. However, below is still very much the responsiblity of the retailer.
Aspects of the rattan set were, not fit for purpose or not as described. The table top glass was too large for its recess (didn't fit) and the seat back cushions had unevenly distributed filling which could not be corrected because of through stitching, rendering the "removable covers" completely non removable.

Following photographic and descriptive evidence sent on the delivery morning the only response was they would "contact the supplier". No proposals at all have been forthcoming from IG as to how they would rectify the issues.

I now have furniture set that in no way could I offer as a present.

On this failure, as a precaution, I have put the matter into the hands of Visa Card administrators and, on the absence of any attempt to offer replacements, I have requested that IG take steps to collect the goods.

In the past I have had delivered, a 'flaky' television, a leaking radiator and a kitchen dresser with a badly fitting drawer. All of those were replaced instantly by the retailer without drama or procrastination. IG is the exception, not the rule.

Friendly staff. Good quality products.

Fantastic service. Beth was great throughout, I added a few things on to my order and was kept fully up to date with when items would be delivered. Products are fantastic, I am so happy with my garden furniture and bbq! Thank you Internet Gardener