International Sea & Air Shipping Anmeldelser 

We contracted with International Sea & Air Shipping for our move from Wisconsin USA to Bavaria Germany. Our main household items were shipped in a 40 foot sea container, back in November 2024. Our items arrived without issues / or damage. I wrote a positive review at that time for the sea container shipment.
In Jan. 2025, the rest of our household was shipped via an air freight pallet. Again, as with the sea container, there were absolutely no issues. Jeanine was always available for any questions that we had. Ronnie kept us informed regarding when our items would be picked up. Kai, in Germany kept us informed regarding when our shipment would be delivered. Avi was very helpful with quoting and the contract.
We would definitely use International Sea & Air Shipping again.
T. Clines

excellent experience

International Sea & Air Shipping provided the highest quality service, both from the States as well as the in Tunisia, where I received the shipment. They were responsive and always kept us updated. Special thanks to Jeanine, Siwar, and Nabil.

Now that everything is finalized with my shipment and insurance claim, I’m updating this review to reflect the full experience.

Working with this company is a decision I deeply regret. Although I believed I had done my due diligence, I should have trusted my instincts and researched further. My experience raised serious concerns in three key areas:

1. Poor Sales Experience
While my sales representative initially worked hard to fit within my budget—which I appreciated—there were early red flags I ignored. He was frequently rude, spoke over me, and made it difficult to ask questions or fully understand the process. When an issue arose later with the shipment, his response was defensive, passive-aggressive, and unprofessional.

2. Lack of Cost Transparency
Although I was repeatedly told this was “door-to-door” shipping and that the company handled these situations routinely, I later faced significant undisclosed charges. After prepaying for my shipment in December, I was contacted at the end of January by the destination moving company and informed that I would be required to pay an additional $2,000 USD—roughly 25% of the original total—within 48 hours of my shipment's arrival. I also learned this could not be paid by credit card, despite having used one for the original transaction. These details were never disclosed upfront, which created unnecessary stress and financial strain.

3. Breach of Trust and Integrity
Instead of constructively addressing my concerns, the company responded to my negative review by stating they would no longer offer any assistance with the unexpected fee due to the review being posted. This response struck me as retaliatory and concerning, suggesting a focus on reputation management rather than customer resolution.

While the company later pointed to contractual fine print about possible port charges, my issue wasn’t that the fee existed—it was that they failed to disclose it, despite knowing it would apply. I contacted the partner company at the destination port in South Africa, and they confirmed the fee had been known and reported before my shipment even left the U.S., and that the rates were standard.

When I replied to the company stating I was open to updating my review if the situation improved, I was offered a payment contingent upon removing my existing review and agreeing not to post any future negative reviews. I declined this offer, as I believe it was inappropriate and contrary to Trustpilot’s policy. I also reported this to Trustpilot directly.

4. Damaged Goods Due to Negligent Packing
Lastly, I want to note that my shipment sustained significant damage to multiple items due to negligent packing. International Sea & Air contracted a local moving company to handle the packing, and unfortunately, their poor handling caused extensive harm. Fortunately, I had full replacement insurance coverage and received compensation to repair or replace the damaged items. However, this would not have been necessary had the company’s selected packers handled the job with more care and professionalism.

Closing Statement:
I share this review to help others make informed decisions. International shipping is complex, and professionalism, transparency, and integrity matter. Sadly, I did not find those values reflected in my experience with this company.

Moving house is a stressful experience at the best of times, however an international move just adds an extra level of stress. ISAS helped enormously with our move, spelling out each of the steps and giving us prompts when we needed to do something. Big shout out to Ronnie who was very supportive and empathetic during the process.

Once our appointment was confirmed, everything went smoothly, from pick up to delivery. The team was as quick and efficient as possible, making sure all our packaging was secure on the pick up. On delivery, they were there when they said they would be and all our furniture was placed as we needed, all the garbage was collected and anything that needed assembly was taken care of

I can say that from A to Z the experience was excellent. Communications, accurate estimate and fair pricing, I have to say that the highlight was dealing with and watching the packing team work. Starting with the on-time arrival to the execution of the packing was impressive. Watching them evaluate what had to be packed, how best to do it, and then executing the plan was very impressive. Anyone who thinks that packing is a box and a roll of tape needs to watch this team execute their project. Thanks Juan and his team.

Prompt service, access to fantastic moving companies to pack and unload our shipment. Fair pricing.

I worked with International Sea & Air Shipping and their partner company in the Netherlands, Schmidt Global Relocations, for my move to Norway and was highly dissatisfied. My largest complaint was the delivery time. They wrote 10-14 weeks approximate delivery, and it took 22 weeks. That is double the time I was first informed it would take. Had I known this ahead of time, I would have looked into air freight. Secondly, my complaint is with my representative from the US. I had to reach out to her for an update on my shipment every single time. She had multiple spelling errors in her email, showing a general lack of care for her work, and she spelled my name wrong more than once. I found her responses to be slow as well. The Dutch office was not much better. My representative there was hard to get ahold of, and I spent one full week waiting for a return call, after we had scheduled a call that she did not make. On the shipments part, all of my boxes arrived, but they were wet, as if they had been stored in a damp area over time. Three of my boxes had perforations/tears/holes that were not there when I gave them to the company. A hinge from one box was taken off and added to a completely different box (a purple hinge moved to a gray box, making the switch obvious). I would not recommend this company to anyone. I would working with DHL, UPAKWESHIP, or any other form of delivery.

I needed to do my 5th international move, this time from NYC to Sydney and I got 3 main quotes, 2 were very high and then I got the quote from International Sea and Air, which was a solid quote, but it was simple and easy to understand. So I went with them and my stuff did just get delivered and it went fine. A lot of things can go wrong with shipping and one must expect some shipping damage, I had a few things bumped, but nothing major and this is normal for a big move. So overall I was happy and they are easy to work with and I think they try hard and do well in what is a very hard game.

International Sea & Air Shipping was a breeze to work with. We sent mostly totes and cardboard boxes of various sizes from mainland United States to mainland Europe. The process was entirely new to my family and the company helped each step of the way. It was great to get their advice and they were very clear when we asked any questions regarding pricing and our options. Thank you for an uneventful experience of moving our things!

Used International Sea & Air Shipping for move from Texas to Croatia. All process gone very well starting with Niki conversation and explain al in details. Jeanine and her team follow our agreements and on the end in Croatia Leon's team finalize our moving.
All items arrive without any damages and on predicted time, so we can recomended International Sea & Air Shipping for move overseas.
Thanks and if we need in future to do business we will do with confidence, keep doing excellent work!
Jasna & Nenad

After researching over 30 moving companies and reaching out to five, International Sea & Air Shipping really stood out. They were straightforward, responsive, and always quick to address any concerns I had. The move from the USA went smoothly, and the delivery here in the UK was handled exceptionally well, too. If you're already researching moving companies, it’s definitely worth adding International Sea & Air Shipping to your list for a quote. Huge thanks to Niki, Ronnie, Jeanine, and the team!

Huge thanks to International Sea & Air Shipping for handling our shipment from the US to Malaysia.

The entire process and experience was excellent and everything went smoothly. I particularly appreciated the team that collected our boxes in Southern California and then the local team that delivered the boxes in Malaysia. Everything was handled with care and attention, and in a very professional manner.

It is so reassuring to know that International Sea & Shipping together with their agents, are so attentive and professional.

We have no hesitation in recommending their services to others who need to ship personal items overseas. Thanks!

I used International Sea & Air Shipping for my recent move from Florida to Prague. From the Pre-move survey to final delivery, the team went above and beyond! I was particularly impressed with the professionalism and care of the local movers. They were respectful, courteous, and most importantly handled my belongings with care and attention to detail. All but one item arrived in perfect condition!

There were many people involved in the operation, but thankfully everyone was clear and transparent in their communications. I was updated fairly regularly and got quick responses to my questions. 

Overall, I am extremely satisfied with their services and would highly recommend them to anyone planning a move. 

I had an extremely frustrating experience with this company’s customer service. The representative I spoke with was not only unhelpful but seemed genuinely annoyed whenever I asked for clarification on my questions. It was clear they lacked the basic communication skills necessary for effective customer support, which made it difficult to build any trust.

Due to this disappointing interaction, we will be choosing a different company for our shipping needs. If you decide to work with this organization, I truly hope your experience is much better than mine.

Dreadful experience. I moved from the US to the UK. I hired this company based on their Trustpilot
reviews. My experience was different, this is what I had. Lack of cooperation, often had to email twice to get an answer. Packers who could not understand instructions except when talking to their boss and he was often MIA. Valuable stuff thrown in boxes without any internal packing, expensive artwork thrown in with kitchen equipment, heavy items packed on top of fragile things, massive amount of breakages. Things I wanted crated were taken with no packing at all, marble art pieces wrapped in only bubble wrap, shattered. Unfortunately, I couldn't unpack everything in the month allowed so I'm still finding many broken things that cannot be claimed on insurance. The whole experience was heartbreaking.

Update 11/11/24: I do not agree with their statement about crates, several things that were on my list and their list did not arrive in crates and were broken. I've twice written to Avi, once with early photos of the damage, and not received a response to either. I doubt they are doing an internal review or plan to change their practice. They have not contacted regarding the extended insurance. In my opinion, take out lots of insurance, make sure you claim everything within the month allowed, take notes of box numbers of damaged items, submit lots of photos and use them at your own risk. I would not recommend.

We used the service of International Sea&Air Shipping for our relocation from Texas, USA to Bulgaria - a 42 foot container. The communication with their sales department and the export coordinator was at a satisfacory level in the beginning. Their export coordinator would always respond to emails (not phone calls) in a timely manner, even on weekends. Unfortunately the positives end here. They charged us with a packing fee for the boxes that we packed ourselves although we explained to them that we did not need the packing service. They stated that charge couldn't be removed, whether or not we use the packing help. On the day of loading the container with our vehicles and our boxes their contractors came to our house two hours before the scheduled time for departure of the container. Even though we had already packed everything (it took us many hours), it would have been unthinkable for their loading contractors to complete the packing in two hours, should we have elected to use the service for which they made us pay mandatorily. In addition to the above, the loading personnel did not handle properly the packing list, they completely messed it up, which resulted later in additional hassle at Customs at the destination point overseas. The selected initial route of the shipment was through the port of Houston, Texas. However at some point the export coordinator picked another route - through Savannagh, Georgia. Apparently they found a cheaper shipping line - in this case it was One Ocean Express Network. The total cost was already paid by us to International Sea&Air Shipping. In this way they collected more by paying less to a cheaper shipping line. Later the shipping line proved the very poor quality of its work. The shipment moved according to the schedule, with a well working tracking on the website of the shipping line until il arrived to Pyraeus, Greece. The trouble started there. According to the original schedule the shipment was to spend one day in Pyraeus - just to be reloaded to another vessel/feeder for the final delivery to the port of Burgas in Bulgaria. However it spent two weeks in Piraeus. Towards the end of that period the tracking stopped working, there was no information on the website of One Ocean Network Express. The export coordinator of International Sea&Air Shipping Jeanine did not know what was happening, she stated she was doing her best to get information from the shipping line but no information was obtained. Then on the website of the shipping line the status of the shipment changed to "Arrived in Istanbul, Turkey, delivered to customer and empty container returned." This was a very nerve racking and stressful experience as the shipment was to be delivered to Bulgaria, to our home and we had not received anything. Long and worrisome days passed before the export coordinator announced that actually the container was again unloaded to Istanbul in a unplanned manner and it was awaiting for another vessel to Burgas in Bulgaria. She stated that she received the information after emailing back and forth with a supervisor from the shipping line. The tracking never got fixed. It would have been extremely simple, logical and it would have been an expression of expected care for the customer if the shipment had been rerouted from Greece to ground transportation on a truck to reach Bulgaria within the span of the two days (once they became aware a huge delay is ahead in the last, so short marine segment of the trip). Instead the shipping line chose to lie and keep us without any information. Apparently One Ocean Network Express decided to give priority to other shipments and leave ours without tracking for weeks in a unplanned stop in Istanbul. Finally we received a notice of arrival and the container was delivered to the port of Burgas in Bulgaria with a 45 days delay and 3 months total travel time. No compensation from International Sea&Air Shipping, neither from the shipping line, no apologies. Of note and for the sake of accuracy - the contents of the container arrived undamaged. We paid the moving fees to International Sea&Air Shipping, therefore when it comes to decisions what shipping line to choose and when it comes to the whole organization and management of the process, including communication and information, it is directly the responsibility of International Sea&Air shipping. Thus, as a result of all the components of this excrutiating experience, described above, we have serious reservations about recommending the services of International Sea&Air Shipping.

As former military, we've moved quite a few times over the years, but this was the first time we've ever had a move where nothing was damaged! From start to finish, the company made the entire process smooth and stress-free. We especially want to thank Ronnie, who was incredibly helpful throughout. His professionalism, organization, and friendly attitude really stood out.

Even with the added challenge of an international port strike, Ronnie was prompt, reliable, and kept us informed at every step and returned our stuff to us when we needed. The care and attention his team showed in handling and storing our belongings was top-notch, something we haven't always experienced in the past.

If you're looking for a moving company that truly takes the stress out of moving and delivers excellent service, we highly recommend this company and give a special thanks to Ronnie. Thank you!

Costs were not transparent. Lots of bait and switch in the sales department. Insurance was total crap- read the small print- it doesn't cover your replacement costs. Shipment was over 30 days late and routed to more ports than planned. Worst of all, we paid for packing of all our belongings. Clothing was shoved in boxes, furniture not properly protected and many items were broken. Lamp shades stacked and stuffed in boxes are unusable, parts to hold the shades on removed and lost. Many of these items cannot be replaced in rural Italy. We shipped 3 beds and NONE of the parts were shipped as a unit. LOTS of breakage of family heirlooms and photos. We have moved internationally on multiple occasions and this has been the WORST experience. BE CAREFUL- if you do not read every word they send you, you could be in for a bad surprise. Once goods arrived in Italy, job was handled with transparency and care by Bliss Moving.