Interhome Anmeldelser 958

Hello, we traveled to one of your properties in in Wengen Switzerland. We have reached out to your customer service and the local company in Wengen that provided the rental. It has been over a month and we have had no response whatsoever from anyone following up on our stay.
We were without hot water, two nights in a row, unable to shower after two days of skiing therefore, we had to get up very very early in the morning to shower. If we wanted to be able to have hot water we contacted your group several times with no help, I explained how disappointing it would be if they came here to the United States and went to the beach all day and came back to have no hot water. We also left behind several expensive items and we reached out to them to have them ship them back to us. Of course we would pay for shipping and no one responded to any of our emails about shipping our items back. It’s the worst customer service I’ve ever experienced well there has been no customer service. HMNZZZHT9C Our booking number.
Amanda

I just want to update my review. I reached out to the local branch in Wengen three separate times with no response. To get our belongings back .
As far as the water for some reason, you don’t understand. We woke up early in the morning. Went skiing. We did not shower prior to skiing. All day long. We were not using hot water. Because we were not home. Each unit has their own tank. So when we called to put in the complaint, they told us that somebody in the unit must have used all of our hot water. We were not home. We were skiing impossible for us to use the water when we were skiing.
they also suggested that maybe somebody else in the building used all of our hot water. We told them we had an individual hot water heater. They did not even understand that. I am just saying if you came for a vacation here in Florida where we are, From went to the beach all day long came home to take a hot shower and could not for two days in a row you would be compensated. do not blame us. We were not there to use the hot water.

Altijd goed en snel geholpen bij het boeken met Interhome. 100% aanbevolen.

Miglior gentilezza e disponibilità, mai vista in altre esperienze

I booked an expensive property many months in advance in anticipation of a trip to Portugal, and then booked travel and activities around the area given they confirmed the booking.

Over a week after confirming the booking they reached out to say it was double booked, and suggested a far away and less nice venue as an alternative. Unprofessional and a waste of money.

Easy to proceed. Easy to understand

Schade das man hier keine Bilder einstellen kann.
Die Ferienwohnung war schimmelig, insbesondere das Bad war sehr schmutzig. Der Boden und die gesamte Küche haben geklebt und waren Dreckverschmiert. Der Kühlschrank war rostig und verschimmelt, die Matrazen waren überaus dreckig.
Die gesamte Wohnung hat nach Schimmel gerochen. Kein Mensch möchte in so einer Wohnung Urlaub machen.
Vor Ort haben wir eine Ersatzwohnung angeboten bekommen, die auch nicht sauber war und schlecht gerochen hat.
Wir waren durch mit den Nerven.
Auf unsere Beschwerde und das zuschicken der Bilder kam die Antwort, es sei nur ein Reinigungsproblem. 30 Euro sollen uns erstattet werden.
Lächerlich ich fühle mich sehr verschaukelt!
Ich habe weiterhin Klärungsbedarf!

For the booking works fine, only after the travel I can provide a rating of the experience

I am returning customer.

Francesca Lamanna was so helpfull when we needed to change our dates.Everything handled so efficiently.

Payment rates are very correctly distributed; plus the application works excellent.

Spot on and quick confirmation.

Have used Interhome for many years. Easy to book accommodation and have always been happy with their service.

Website and booking is clear and accurate and on previous bookings, staff have been very friendly and helpful.

super unfriendly, unprofessional, rude, don't speak german, different feedback by different consultants, misleading info on the webpage, request fee for upgrade,

Doskonała komunikacja, warunki i współpraca. SERDECZNIE POLECAM.

Coming into this room each year feels like coming home.