Sainsbury's Bank Travel Insurance Anmeldelser 

Like others have reviewed, it really is pointless having travel insurance with SB. You're better off saving the Premium and using that towards an inevitable flight cancellation etc that they'll refuse to provide any compensation for anyway.

What a load of rubbish I am sorry that I took out insurance with these cowboys been all day trying to phone and email them to no avail.

ZERO stars. Do not go anywhere near Sainsbury's Travel Insurance. We took out a fully comprehensive annual policy with them - which was more expensive than the other policies available and when we claimed for accommodation (not flights!) that we were unable to use due to positive Covid tests they told us they were unable to accept our claim as the photo we had wasn't time-stamped. Even though we had ample evidence of the situation including dated emails etc. It has also taken us over a year to just get to this point. We will now be making a formal complaint in the hopes that we at least get back the cost of the insurance policy and will NEVER be using Sainsbury's Travel insurance again.

Absolutely awful. I spent over £1000 in medical fees after being poorly abroad. I submitted my claim early January, sent all the documents required by email on the 26th January. I haven’t heard anything since. I emailed multiple times, can never get through to anyone on the phone (hold over 1hr each time). They literally do everything in their power not to pay. What a scam

I had an issue on my trip last December, and till today I sent my documents more than 10 times. Every time they say the documents have not arrived in our mailbox! Of course, after 10-12 days delay. No one answers! no one is responsible! DO NOT GET IT.

I would give zero stars if possible like many previous reviews for this inept, incompetent, unprofessional company with non-existent customer service.
Have been waiting for even an acknowledgment of our medical claim which was submitted 6 weeks ago.
Impossible to reach anyone by phone and no response to emails. It is stressful enough to have a family holiday ruined by illness.
This is a company supposedly endorsed by Sainsbury's Travel Insurance to handle claims. Sainsbury's should take ownership and provide a service to paying customers!

Terrible. Avoid. Claimed in September 2022 and still waiting. Over an hours wait holding on and then someone tells you an operator will call you back - well that was 6 weeks ago and no one has. No replies to emails. They are not even trying and doing everything possible not to pay out. Will never ever use again

If I could put 0 I would, they will try to get out of the claim in any way possible and they will try not to pay you. Avoid

Please STAY well clear of taking Sainsbury’s travel insurance started. Claim on January 5th this year and still no acknowledge of my case number after contacting them
Now 5 times . I do understand it’s not Sainsbury’s as they use a 3rd party gb uk claims it’s called which is a huge insurance company this is outrages . I had to pay out thousands for my hospital cover whilst on holiday and now out of pocket still 3 months down the line . I would not give any star rating

Stay well clear of Sainsburys travel insurance!

I submitted a straight forward claim on 17th January and still waiting for an outcome 2 months later, depsite contacting 9 times.

Depsite using Sainburys for credit cards, insurance etc in the past they have lost my business going forward.

Would give zero stars if an option, we took out the platinum annual policy. Unfortunately my wife got diagnosed with cancer and we couldn’t go on our holiday due to treatment. The claim process managed by CSA is archaic where you never speak to the same person, going round and round in circles it took us 9 months to get them to pay our claim and only after we complained to the CEO of Sainsbury’s bank out of desperation.
We put in a formal complaint which CSA upheld and at that point closed down the dialog saying take it to the ombudsman which we have done. I cannot convey the mentally exhausting and stressful process we were put through to get our claim paid. Trusted Sainsbury’s brand at my cost do not touch

Bought travel insurance and paid for it online. They sent me everything but the certificate of insurance. To get the certificate of insurance I had to register with the bank. In trying to register with the bank I had to create a password. Using their guidance I completed my password only to have it rejected umpteen times. At the same time I was trying to phone their 'contact us' phone number. After 2 hours I discovered through trial and error that one of the characters they said could be used for a password could not be used, and still nobody picked up my call to them. I left a voice message for a call back to deal with my problem. I got the call back while I was away traveling. I missed the call so did not pick up, but there was a voice mail saying to ring their customer services. I phoned customer services, the call was picked up and the line immediately went dead. Thankfully I had no need to use the insurance policy. Goodness knows what it would have been like if I needed to call them in an emergency.
I am left with a sense that this is a case of 'we've got your money, now we'll make it as hard as possible for you get in touch'.
WOULD NEVER USE THIS COMPANY AGAIN.

Omg terrible , I wish I had read the reviews before my son took out a policy with these jokers . He had an accident in Thailand at the beginning of the week and has supplied all relevant documents to mayday and still no insurance has kicked in . We have had to get together £2000 so far for medical treatment and it’s not done yet . Staff are so unhelpful

Worst experience I have had with a travel insurance company. Please read this and do yourself a favour, do not buy any form of insurance through Sainsbury's Bank! I submitted a claim exactly 1 year ago and there is no resolution. Despite submitting all the documents requested, I am having to chase by calling up every other month and I'm given the same excuses. What a joke!

I have tried several times today to contact Sainsburys about the travel insurance I have just bought from them. The online help doesn't mention my issue. The so-called 'live chat' is dead. I tried emailing yesterday but no response. Phoned today and asked for a call back - nothing happened so far. I am a loss as to what to do, other than try to cancel and try another company. I thought Sainsburys, being a well-known company would be reliable - definitely not. Should have read the reviews.

Very poor. My flight from London was delayed at the outset, which meant that I missed my connecting flights to Doha and on to Perth, Australia. Had to stay a night in Munich and insurance won’t cover the cost of the hotel or taxi as it was an ‘operational’ delay. Any excuse not to pay up. Don’t buy travel insurance with Sainsbury’s as they don’t even want to pay out for something simple such as delay / missed connection. Very disappointing!

Would give zero stars if that option existed. Worst travel insurance we ever took out. A year ago my daughter, a student, travelled to Istanbul and was scheduled to fly to Moscow from there on January 3rd, 2022. At the airport she tested positive for covid and was barred from boarding her plane, so had to stay for 5 more days in Istanbul. We had taken out travel insurance which specifically included delays due to Covid. We filed the claim a year ago - progress to date: zero. I complained for the fourth time today. In early November I received an email from CSA (the insurers Sainsbury's use) that they have 'a team thoroughly investigating my complaint' - I'd rather they'd process the insurance claim! I've heard nothing since. Needless to say, I will never go anywhere near Sainsbury's insurance or CSA again.

Please an honest request to all reading the reviews. Please don't buy from Sainsburys. I have been battling for 3 months to get a decision on a genuine medical incident while traveling.

We jad a medical incident and had to mis our flight. I have submitted my claims in September. However I was not aware that Sainsburys only sells insurance and collect our premium but when a claim is s made they pass it to me a company called CSAL.
Every time we email them they have response time of 31 days I am told. As I can see people are waiting for upto 12 months.
So if you really want an 8nsurance that covers you and pays ontime please don't buy from Sainsburys.

Made claim because of lost luggage. Was refused.
Under the section 9 of the policy document page 38 there are 2 different sections:
Personal belongings £1250 limit and
Delayed baggage £50 for first 12 hours to £200 max.

But Sainsburys say these are one and the same. This is misleading.

It's as if Sainsbury's Bank's travel insurance offering has completely shut down but still taking policy purchases.

In the Making a Claim pdf section of the policy, there is no information on how to contact Sainsbury's to raise a claim.

The phone number provided online (0300 880 1762) is incorrect and no longer in use and does not dial a ringtone.

Likewise, the email address is no longer in use.

When I phone the standard helpline, I couldn't speak to a human and was instead directed to a third-party site, CSAL, which doesn't offer any options for gadget claims in their forms. Similarly, trying to contact this company is impossible.