Sainsbury's Bank Travel Insurance Anmeldelser 

I still can't believe that I received this renewal quote (Car Insurance) from Sainsbury Bank but there it was in an email nonchalantly and in a way that they seemed proud of themselves telling me that my renewal cost will be a total price £836.32 and reminded me that last year's total price was £267.70. FYI, I've not made any motor claims for 20+ years. That's an extortionate increase of 312%!!! Disgusting and downright criminal!!

Most appalling service and claims handling i have ever experienced. Ryanair are faster at paying out, and that's saying something. Sainsbury's have outsourced all claim handling to a 3rd party .. CSA Ltd claim handling .. they have a 3 week turn around on literally any email exchange, so a simple 1 item clarification resets the clock .. im now at 6 weeks .. and they also tried to weasel out of the delay payment saying it wasn't delayed for 12 hours ! .. Boarding cards submitted , clock started yet again on 3 week SLA ... Sainsbury's brand image ruined for me, and will never buy their insurance for travel, car or shop in their supermarket again - Truly appalling for what should be a premium brand! Sainsbury's CEO you need to get this outsource off your books and reign in the appalling service!

Bought travel money euros and dollars missing over £600 in euros. Failure to refund. Asking my bank to refund. Avoid this company took over 2 months for them to decide that won't refund me. Said royal mail 4 weeks to investigate took 9 weeks.

Sainsburys insurance are a disgrace.

We paid for holiday cover, which included Covid and I have this in the key facts document. So when we had to cancel because my wife couldn't get out of bed I was reasurre that I had the insurance. NO!

Because we cancelled the day before and the trip hadn't "started" they won't pay out, despite me calling to check before we cancelled and they said we were fine.

It's just underhanded. They passed the claim to an administrator who initially asked for my bank details to make payment then inexplicably changed their minds and are now refusing to pay.

Why would a massive brand like Sainsburys act like this, it does nothing for their reputation, a reputation that initially made me take out the policy in the first place.

Awful, awful people. Avoid at all costs.

Claimed for flight delay in August 2023. It's now December and not even an acknowledgement.

I have just raised a complaint with Sainsbury's as they use csa for travel insurance, i took out the top level of insurance paying 3 times the amount of the nearest quote and despite providing everything from documents/ emails from the airline verifying our luggage went missing on a flight/receipts phot's etc we are still waiting for them to process the claim, 5 months later they are still asking for information i sent to them in the first week, its as if they are a scam company, an absolute joke, ill be using the ombudsman to look into them after this as they really are pathetic. avoid at all costs.

Sainsbury’s Bank pass claims handling to CSAL (Claims Settlement Agencies Limited) who take an age to handle claims. It is clear they do not have the capacity to process the volume of claims they have.

These guys really drag down the Sainsbury’s brand.

Stay well clear. My wife's phone got stolen while abroad. We couldn't register an account on the portal and had to argue with a CS person to get them to help me. Once logged in, the portal had incorrect contact information for filing a gadget claim. I then discovered gadget insurance is outsourced to Taurus who are an absolute circus when we finally managed to contact them. A phone is pretty much an essential part of life these days. If it gets lost/stolen abroad and you are insured by Sainsbury's/Taurus, you will be waiting 2+ weeks for a replacement - Minimum! Urge you to look elsewhere.

Whilst abroad I had painful toothache, after getting a quick dentist appointment I was told I needed a crown fitted.

I made sure to call Sainsbury's Travel Insurance to make sure a) I was covered and b) what they needed to support a claim. After having the surgery, the dentist wrote the note detailing the issue and what I had done and I supplied this to Sainsbury's.

It took around 1 month to get the money back but they paid with zero hassle. Really can't complain.

Avoid at all cost!
Currently trying to get a claim approved from a damaged mobile phone.
Mobile was dropped whilst abroad and damaged.
Reported claim and all supporting documents.
Mobile is pay as you go and they are demanding a PDF from EE confirming usage and IMEI number.
EE do not provide this for PAYG and have supported the claim by sending an email confining usage and VAT receipts for each time the account has been topped up.
Taurus who deal with the claim on their behalf have been awful.
Everything has been uploaded and emailed as instructed but they are sticking to requesting a document EE do not provide.
This has gone on for almost three weeks.
Many, many phone calls, emails and visits to the store and staff at EE are shocked with what Taurus are requesting.
The mobile has gone considerably worse now with the time getting on.
I have since read some of the terrible reviews on here and wish Ibhad done before.
Never had an issue with any other Insurancr company and will be making a complaint to the ombudsman.

My daughter was stuck in Frankfurt after her flight was cancelled to Bogota with a 23hr delay - Called Sainsburys about 15 times - a nightmare to get hold of and no-one could tell us what was covered if she had to book different flight and what her options are. none of the departments could 'offer advice' on what her rights were. And apparently they only cover flights in and out of the country not the whole trip if you are getting connecting flights. How stupid is that what is the point of insurance? over 40mins to get through to the claims - gave up in the end and just changed the flights hoping for the best.

Took out Sainsbury’s Travel insurance and then realised I did not need it so soon. They allow you to cancel within 14 days for full refund unless insurance has been used. Process could not have been easier entered details requested and received an E mail confirmation that the refund had been accepted that same day.

Terrible service. Near impossible to speak with anybody. We're currently fighting for a refund due to Sainsbury's error and mishap. Will be getting the Financial Ombudsman Service involved at this rate. Keep well away!

Claims handlers CSA, only seem interested in interpreting policy small print to only pay out minimum. Not worth the premium, wouldn't use again

Absolute BS!
Put in a claim, and I had to do submit a form via email to another insurance company which site doesn't work. I tried calling Sainsbury's bank and keep getting referred to the online portal which doesn't help at all. I now emailed them hoping to get a response. If I don't hear back about my claim in the next week I'm going to the ombudsman and small claims court

I took out an annual travel insurance policy with Sainsbury's in July. Simple and straightforward and, on the face of it, good value. They say the proof of a good company is when something goes wrong and unfortunately I've had to claim on the policy following a theft in Tenerife. The claims process is hopeless. What they don't tell you when you take out a policy is that your claim will be handed by a 3rd party company called CSA Ltd. Why do a high profile company like Sainsbury's associate themselves with such a bunch of cowboys. I submitted a claim with all the supporting evidence/documentation over a month ago and have heard nothing since except a standard email acknowledgement. I've tried to contact them 3 times by email all of which have been ignored. I just want to know how long it's likely to take to handle my claim but all my communications are ignored. My advice to Sainsburys is to ditch this cowboy claims handling company as they're damaging your reputation.

Avoid at all costs. They are scammers. I took out holiday insurance for a ski trip. Sadly my mum got ill and was diagnosed with cancer so I had to cancel. I made my claim on 11th January and are still wrangling with them. They lose information, don't answer emails for weeks on end. Every time you get a response someone else is looking at it and then they ask for the information again. I am having to send my claim to financial ombudsman.

They are not Sainsburys but Claim Settlement Agencies. Staff are inept and just not able to understand anything you send them. Will do anything not to pay.

Sainsburys you should do something about this. As they are ruining your good reputation.

If I could leave 0 stars I would. Don't waste your money. I took out the policy for a ski trip, where someone knocked my tooth our and exposed a nerve. Upon calling them they advised me to seek medical assistance on a Friday night. Obviously all the dentists were closed or fully booked for the next 2 days. My departure date was on Sunday, and give the pain from the exposed nerve there was no choice but to fly home, and get a root canal done. This root canal took about 6 appointments. The insurance won't cover this cost which is frankly ridiculous. This is the entire purpose why I took out insurance, and this is a MEDICAL expense. The staff are incapable of anything, and because of this that is the reason the claim was not paid. Joke of an insurance company. Avoid if you don't want to throw away money.

Friendly staff, could have been smoother

Please avoid Sainsburys Travel Insurance - it is absolutely not fit for purpose and we will not use them again. We booked to go to the Canaries in April and had a comprehensive travel insurance along with enhanced Covid cover which we have had for the last two years. Unfortunately on the day we were due to travel I came down with Covid and was too unwell to travel. I am a diabetic (which is declared on my policy) and not only was I not fit to travel but did not want to even attempt to do so thus putting others at risk and possibly needing medical treatment abroad as being diabetic can risk Covid complications. I registered the Covid test immediately with the NHS and took a timed photo of the test strip. I informed TUI who considered it a no-show rather than a cancellation as I became too unwell to travel on the day itself. I completed all the claims paperwork and submitted with the claim, as requested, an email from TUI confirming the no-show and confirming also that we received no compensation from TUI and no money refunded from them either. Sainsburys Insurance Claims company are difficult to contact, extremely unhelpful and keep sending us emails asking either for information we have already sent them originally or for the same information in a different format. TUI are unable to give us any more than their original official email confirming the no-show and confirming that we have had no compensation but nearly two months since we were due to travel we still have not had our claim settled and the claims company seem to want to do everything in their power to delay dealing with it. It seems the only option may be for us to go down a legal route to get our money back if this is not settled soon. This is damaging Sainsburys reputation and I am surprised they feel treating customers so poorly is acceptable. We have been with Sainsburys travel insurance for many years prior to Covid and have been lucky enough not to have had to make a claim but they have certainly let us down in our hour of need and made an already stressful experience so much worse. Insurance should be there if the worst happens and needs to be fit for purpose. There is no point in having it at all if you cannot claim for a genuine emergency and have that claim dealt with professionally and in a reasonable time frame.