Sainsbury's Bank Travel Insurance Anmeldelser 

The Sainsbury's corporate website contains HUGE errors and they don't care - cannot be trusted

I would give a zero if i could I'm still trying to get a claim paíd out which i submitted in February

Picked up money and they asked if I wanted an envelope to put in which was nice but wanted 25p for it!!!! Petty and pathetic

Sainsbury's travel insurance was amazing, very affordable. My husband broke his leg and ankle in the outback while campervanning in Australia, they were super responsive, paid for a full operation, helped us with accommodation, booked us onto new flights. Of course there was plenty of admin and phone calls, but really everyone was so nice and understanding at such a challenging and complex time. Couldn't recommend more highly.

Thought I had a good deal with my travel insurance through Sainsbury’s bank, but it was too good to be true. after filling out all my info including my pre-condition medical I was accepted and paid but today they phoned me and said they are cancelling my travel insurance. When I asked them why they just said there was a glitch in the system. I made a complaint and they asked me how we could resolve this so I just said pay the difference of the refund and they knew travel insurance as it will be more expensive because it is closer to my travel date. They refuse me any compensation so my complaint is going through and it looks like it will end up with the financial ombudsman and the PRA and FCA.

I would give NO STARS if it were possible. Avoid. They ask lots of unnecessary questions regarding a claim and repeatedly ask for information/proof despite being given it. They take a really long time to respond, then refuse a valid claim and then never respond ever again. Still waiting……

This company are not fit for purpose
Poor customer service and delays in handling claims
Call centre in Cape town not the best experience on the phone to them rude staff
Avoid this company!
Sainsbury's good name being spoilt by Ergo

Much the same as other reviews.

After delay during long haul travel, went onto website for direction on submitting a claim. The weblink to the claim handler went to blank page on CSA Travel Insurance. As this webpage gave no information, emailed CSA. They replied that they are no longer the handlers for Sainsbury’s. Doing a webchat with SB customer service, the agent provided correct claim handler information. When it was pointed out that their webpage for raising a claim was incorrect, the agent replied “not my job”. Not very helpful when you are in a different time zone & thousands of miles away from home.
With correct contact emailed the right handler ERGO IAS. They took 3 weeks to reply! They also failed to include the claims form they stated would be included with this email.
After a months long travel was concluding & now close to returning home, completed & submitted claim including document copies once back in UK.
It then took nearly 3 months to get an outcome.
Many times had to chase up progress as first told would take 5 days, chasing up in month one then month two. With replies finally stating would respond within 21 days.
So it was nearly 4 months after the original travel delay & first trying to submit a claim that finally received an outcome.
Thankfully still had about 6 months left of policy as not sure what customer service would have received if no longer with them.
Shocking customer service & communication by ERGO.
Can’t say the same about CSA who answered promptly & factually even though it was NOT their responsibility.

Annual policy will end soon & will take out a new one with someone else!
Can’t say much about the policy & cover itself, only what such poor customer service which you only discovered if making a claim.

Nine months since my accident in France and I am still struggling to be reimbursed for my hospital expenses. So many processes and hoops to jump through, and constant delays and excuses. Cannot recommend and would never use again.

Completed online form for travel insurance and attempted to pay with VISA credit card. A screen appeared saying “OOPS something went wrong, please give us another go by starting again.” Went through the process again and was greeted with the same message. Subsequently found they had actually taken the money on both occasions without acknowledging it! Rang their customer services line and was told money would be repaid in five working days. The cheek of it! Agent was very polite and apologetic.

Very poor. Took months to get a claim resolved. Many emails were ignored, multiple phone calls to claims department to be told 2 months after sending the claim (and confirming receipt) that they had lost it. Complaints submitted to Sainsburys just sent to Ergo claims who ignore them.

my wife was hospitalised on gran canaria in oct. made a claim GLU288421.have rang multiple time spent hours on the phone just waiting. Only got through three time ,each time told claim is escalated and with some one senior but sill no reply to calm on 20.12.25.i was told claim would take 21 day now over fifty days and nothing.....no customer service supplied at all.

Avoid!! They use a broker called ERGO, based in Cape Town. Over 25 business days into the claim and despite emails and phone calls (me chasing them!), still no update as to when my Mum will get her claim back. Paid on credit card so accruing interest - I know claims take time but it's the ZERO communication that is not acceptable.

Cheap insurance but when I tired to claim there is no acknowledgement, no response within a month and >30 minute wait time on the phone. I am going to give it another month and raise with the FSA.

Booked travel insurance my circumstances changed cancelled it in the cooling off period was told I would get a full refund never happened I'm now 3 weeks in going threw a dispute with the bank disgusting stay clear

Sent a claim in 2 months ago as I could not travel due to terminal illness
They have not even acknowledged the claim
Big company like this and it's takeing months
Yet quick to take your money
Stay away from them
Ill be takeing it to ombudsman next

Sainsburys travel insurance is a joke!! First time ever claiming my youngest (1 year old) ended up in hospital with breathing difficulties in JULY. After getting through to emergency assistance team we were told to pay excess to hospital to be able to make a claim recieved an email to send all documents of evidence to start claim this was sent off before leaving our holiday. To then receive an email stating that was a assistance team who do not work with claims team and to send documents via another email only to be then told that was also a difference part of the company and I had to fill in a claims for and post all the documents. All this taking us to september due to their shitty response times. Then calling to find out process and being told we would recieve an update following week its in review no update a week later called back to escalate and would recieve a response within 48 hours again no update called again put a complaint in and to escalate for the 2nd time and being sent to a manager and would here back sometime the following week, following Friday still no update called again escalated 3rd time which then got a response and dealing with claims handler directly seemed like a breakthrough only to be told I would here back the following week so they could look through all the information, no update so called again told I was promised a call back and then to be told the Claims handler was not at her desk a number of times. Notes left for her and supervisor to also remind her when eventually I recieved a call was told id recieve an email with the outcome that day and shock nothing! Called 3 days later and recieved a call today all claim has been accepted and would recieve email with all information and money would take up to 5 days, recieved email and only £260 out of the £2000 is what we are getting paid back responded to email the issue that the biggest amount which is hospital bill was not on there also called to dispute it again couldnt get hold of the claims handler and would get a call back before the end of the day which is 5pm, still no call by 4.30 I called at 4.40 and was told claims department is closed a note would left to call me back needless to say they got an earful at thst point. Agree with other comments that state it takes 40 minutes plus to actually get through to anyone. Will never again use sainsburys. And hope people look at reviews before going with them.

Would give zero stars if I could, absolute joke of a company, although we did finally got our money back will never use them again.
We had to cancel our holiday due to our kids getting chicken pox, submitted the claim and received no email or text to say they had received the claim, waited over a week just incase still nothing, phoned them to ask and of course they had the claim , so I asked if they could send an email to confirm this and so we had a reference number, still nothing, waited another week and had to phone again, and was told the same thing, all in all I think I phoned about 6 times before we actually got our money back and not once did I receive and email with any information until after we had the money

Absolutely worse travel insurance ever. This is the first time I've had to make a claim through travel insurance and the experience has been awful. Made a claim for medical emergency expenses in August and still have not received our claim. It's been 10 weeks they have had the claim, no response to emails when you chase for an update, call the customer services and wait for 40 minutes plus to speak to someone who then says it's been escalated. I've rung 3 times and been told the same thing each time, you'll expect a response in a week and 2 weeks goes by with nothing. I'll be expecting some compensation for the amount of money we are now out of pocket

I submitted my claim in August and received an email saying they would return to me within 10 days. But two months later, nothing has happened. I called them mid-October and they said they would let me know in 5 days. Five days have gone to two weeks and still nothing. I really regret buying a travel insurance from them.