Indesit Service Anmeldelser 

My dishwasher stopped working 2 months after a purchase. I’ve booked a warranty repair. They had failed to repair it after 4 weeks of waiting time and 4 visits. By different engineers every time. All are outrageously incompetent.

The 1st engineer didn’t show up, support said the next slot is in a week.
The 2nd engineer came a week later, said the issue is in pump, but he doesn’t have a new one so I need to wait a week.
The 3rd engineer came one week later, replaced pump part but said the issue is in a circuit board which he doesn’t have right now.
The 4th engineer came one week later, replaced the board and said everything works. But it in fact did’t work. 

I am still waiting for the working repair to be done. They have proudly marked the issue as resolved and I am yet to get any response from their support team. So far both the support team and the engineers have shown themselves to be an absolutely unreliable and incompetent.

Excellent service from engineer Robert. Efficient and friendly. Answered my queries and was covid considerate at all times.

Im trying to book in a simple repair asking me for details I don't have ring customer service to talk to. A person computer keeps hanging up on me absolutely disgrace terrible customer service

Unfortunately Toni you obviously haven't tried your own services it brings me to Hotpoint which ask me for model number which is indesit and everything stops there and being transferred back to indesit.co.uk by the way I'm in Ireland and we start all over again if you want I can show you transcript on Whatsapp and show u screenshot

Purchased a washing machine 18 months ago. Tried to call the helpline a number of times but told not available. contact made through live chat with Adil, took 15 minute to get through, started to explain that we had a faulty washing machine after only 18 months. They then told me they can not ensure that all products are delivered at a high standard and cant give a life cycle for the product. I needed to book and pay for a repair and then ended the chat! Clearly believe that the products are that poor that they should or could break after 18months. Please do not buy unless you are a gambling person who wants to take the chance that the item you get delivered is one of those that slipped through the net and doesn't meet the standard at your additional cost!

Indeset customer care is an absolute joke / shambles. I have an issue with my dishwasher (less than a year old) but cannot speak to anyone other than on line reps. Which were totally useless regarding my problem . I asked to speak to a manager so I can resolve my account issue only to be routed back to online chat. After 1 and half of this merry-go-round ive had to give up. The frustration is killing me. They are very quickly to take your money but when it comes to customer service its a zero out of ten.

The people that work here are so extremely rude you can not get through on the phone and then I try and speak to a girl named Anika on the live chat and she just disconnects and for no reason and is so extremely rude I have screen shots of the chat and her just disconnecting it its like she just couldn't be bothered to do her Job so ended the chat!

Rubbish service. New dryer, stopped working very quickly. 5 call outs, took weeks to come, sent incompetent engineers. Still no working dryer. Will have to make formal complaint and seek compensation. DO NOT USE THEM

Peter the guy who came to fix my tumble dryer was lovely and solved the problem quickly and professionally however what I didn’t like was the scare mongering from customer service when booking in my repair. My tumble dryer is only 10 & 1/2 months old (so still under warranty) but I was told if there was no fault found or if the fault was deemed to be my fault I could end up paying between £70-£120 and even though I was confident it was nothing I’d done and there was definitely a fault as the drum wouldn’t go round, it still made me worry the engineer would try and pin the blame on me and I’d be charged, so I took out the extended warranty and that’s exactly how the ‘scare tactic’ works! The engineer arrived towards the later part of the 3 hour window but was very pleasant and told me my belt had snapped and that it wasn’t my fault! So now I have warranty that I didn’t need and I’m trying to decide wether it’s still worth it or not? Personally I think I’d of liked to have taken it out once the warranty was up and not be panicked into to taking it out before.

Elderly neighbours in their 90's called on us in some distress as 3 weeks ago they had telephoned to make an appointment for an engineer to repair their dryer bought at the end of January which had stopped heating. He was due tomorrow 12/12 but had heard nothing and could not get confirmation. I tried calling but was diverted to the website where for over 30 minutes I tried to find out if an engineer was in fact going to turn up. Similar to other reviews main focus on trying to sell extended warrenty but eventually had to make another appointment for Thursday 14/12 as the appointment for 12/12 could not be found. They have been without a machine for 3 weeks living in a tiny flat surrounded by wet clothes on airers. Poor customer service where you are forced to chat with a computer.

I phoned to arrange a repair to my tumble drier ,which was only 11 months old, and waited over 40 mins to speak to an advisor. When I finally got through I was then transferred to another person who proceeded to attempt to sell me an extended warranty and then,failing that, some kind of cleaning product for my washing machine. When I refused I was told I would have to wait two weeks for the engineer to call.

Terrible products from Indesit and terrible service. Our fridge freezer is not working properly(generates ice inside)after one year of use and when call them, the lady from Indesit was trying to sale me extended warranty, cleaning products for the appliances more than dealing with my issue. In the end she told me if they come and nothing is wrong with our fridge they will charge us(fridge is still in warranty). She recommended to defrost it and give it a clean which we did prior to my call but she said we should do it again, better this time. Ridiculous!!!

After the initial repair booking,the customer service was appalling. The online chats do not work and virtually impossible to actually speak to anyone. I only needed to change the address and, after 12 days of trying, this still seems not to have happened. The engineer, who did call out to fix the repair however, was superb-even though I had to go and find him at the wrong property myself!!!

Thanks for your response Toni, I like how you have by passed the main point of my review and instead focused on the appliance it’s self which was mentioned after the main issue at the start of my post regarding your shoddy service.

No acknowledgment of the fact your agents have Mis sold me not only on parts required but also the actual cost of the parts, themselves. I would also like to point out I have raised a complaint with two agents and have been advised this would be looked into and I would receive contact, hasn’t happened.

But one thing that really annoyed me about this experience and your response being “Once we send the part out we do not have access to track this, so you was advised correctly when told to contact the delivery provider as they would have the access to this.”

Do you think it is acceptable to advise a customer to contact various delivery services in the hopes they have my parcel? With no order information? Because you don’t know what delivery company has my parcel? What kind of response is that?

Your also saying you cannot provide this information, yet after battling with this agent for information I was eventually transferred to a different department who provided me with the information straight away.

Your service overall has been a flop much like your response, I’ll cut ties here because again much like your response getting anywhere with this company is pointless.

All the best.

Problem after problem… I have a Indesit tumble dryer which failed twice with 6 months. I rang Indesit told them I was not happy with product and had no confidence with it. I was told if it failed a 3rd time I would get a replacement. The tumble dryer hasn’t been used all over summer and as soon as we use it for winter it fails again. So this is the 3rd time failure I was told if it fails 3 times mechanically they would replace and guess what it failed mechanically again!!!!! Now I am been told it needs to fail again ??? Very concerning as my warranty is up this month so time it fails again now my warranty will probably be up, very convenient for Indesit! When you want to complain you are not aloud to speak to a manager and customer service can just put the phone down on you, you then have to ring the same number to complain so I could be complaining to the guy I want to complain about!!! What a joke of a company. I have had to take 3 annual leaves to be here for an engineer and I. Total over winter months the tumble dryer has been out of use for a month (waiting time) and a plus side the engineers have been good! But I honestly can’t believe how bad Indesit have been!! Will never buy another product from them again

Shocking customer service! Bought a fridge freezer X19 T21W that came with a 3 year warranty, problems from day 1 as the door hinge was broken, engineer came saying I had broke it so I had to argue with him almost throwing him out of my house! He finally gave in and sent the part out I HAD TO FIT!!. Then 1 month over the 3 years the fridge door has failed but now they say out of warranty? Surely faulty to start with as life expectancy of a €500 fridge is longer than 3 years? The paperwork actually states 15 year guarantee on parts as does the sticker on the freezer door! WILL NEVER BUT INDESIT AGAIN

3 year warranty was advertised as standard as bought and used in Spain.

Really disappointed with the treatment received by chat. I have been waiting all day for the scheduled appointment just to discover that the engineer left a note on the system saying no one was home. No phone calls, no ring of the bell, no van seeing in our security camera but the guy "was" here. Raised it to customer service to be told he wrote that on the system and I cannot complain because of the engineer's lies. Now, I have to ask for another day off and wait for the next engineer to do their job and show up at home.

Last time I bought insurance because this is not the first time I’m waiting weeks for repairs. I am very reasonable and understanding but when you keep taking days off for appointments and then they can’t fix it, next appointment they can’t find the part they ordered so all together waiting a month for a repair on an essential item my elderly disabled parents rely on!

Pessima assistenza pagata a forfait 150 euro per un mese e mezzo di rinvii, incompetenze e prese in giro.
Meglio rivolgersi a un tecnico specializzato che al loro servizio prepagato a forfait

We bought Indesit washing machine in May and just after 3 months we faced issues and asked for repair, it is not working for almost a month. On 23 rd of August, Customer service visited and checked and advised to change main part of the machine and asked us to wait 20 days to change the part ; so pn 4th of September was supposr to visit and fix, but they did not show up and not reach out us to explain; we can not reach also Indesit Customer service to ask. Hope Indesit managment can see this complaint and give us a response.

Venduto frigorifero indesit TIAA 12 V SI 1 da rivenditore Ferramenti e colori f.lli Paganella di San Nicandro Garganico (FG) già difettato. Ad ogni modo sconsiglio l’acquisto di questo prodotto perché di classe energetica troppo bassa.