Indesit Service Anmeldelser 

Livid with the customer service team. I called and answered loads of questions just to be told I should go online. Went online and tried to sort it but he just arranged a call. Been on the phone for 40 minutes being transferred 4 times and when I said I didn't want to transfer again because of the long hold times, they made a note of this. Got through to what I thought was complaints and hopefully someone who could help but they just tried transferring me again.

I bought a really expensive dryer 1 year and 2 months ago so it is just out of warranty and I'm so upset!

Impossible to get any response either by phone or by “bot” online chat or by Whattsapp. Trying to arrange a repair under 12m Warranty. Very frustrating, and a big waste of my time.

What a pointless service company. I’ve had an issue with my Fridge for 4/5 months. Been ringing constantly for appointments and every time an engineer is meant to come out to me I get the ‘we have to reschedule because your part hasn’t arrived’ when it’s been the same problem every time I’ve been booked an appointment. Rude staff over the phone. Don’t give no help and a few of them have hung up the phone on me. Best advice to anyone - don’t bother using this company!
I’ve lost out on so much money and not once have they offered to reeimburce me or help out for the lost or food/drinks/milk! Paying a company to basically keep it and not help when there’s a problem!

Received a fridge freezer from Argos, no problem on Argos's part but within 6 weeks the inside shelf fell off the fridge door, got in touch with indesit eventually (Hotpoint) to tell them I wanted a refund but they insisted they have to send a guy to assess the damage, they then said they can replace the door, I said I wanted a refund because it will happen again because of the flimsy design of the door. Got in touch with Argos who said they can give a refund if I get a reference number from Hotpoint, So back to Hotpoint customer services, Now after 2 days of messaging Indesit customer services (yes, they really are shockingly bad and no option to call) they are refusing to give me a reference number and have pretty much stated that it's tough luck and we are not getting a refund... Do not buy from Indesit (Hotpoint) again😡..... (Update: Their response below is asking me to contact them again through their exact same customer service line I used before... No thanks, I'm not wasting another 2 days of my life again)😡

Just called indesit to fix a problem with my washing machine door coming loose and not catching properly within it's first year of warranty. Thought they would be happy to come out and fix what was seemingly a teething problem with the new machine. Instead the representative sounded harried and condescending as he tried to upsell my policy and warned me of the many ways I could be out of pocket if they sent a repairman and that repairman subsequently deemed the repair to be not caused by a manufacturing fault. Despite myself knowing the fault was a manufacturing fault I had no way of knowing how the repairman would see it so I was left uncertain about what to do. To save myself a potential £140 I left it because there was no guarantee that the supposed free repair would be free at all. I feel like this is told to customers to prevent them from accessing the apparently 'free' repairs. Now I have wasted time and energy talking to someone who was no help and I feel like I was lured into buying something that I was lead to believe was protected by warranty when it really wasn't. So my experience is that my washing machine door stopped working properly after 8 months and was not repaired by indesit despite the warranty.

The worst service I have ever had in my life. The service team made a booking. I received an email and text message on the 29th confirming we estimate our engineer will arrive between 10:34 and 13:34 on 30.12.2024. On 30.12-24 at 9.34 I received this message: "We're Sorry. We need to rearrange your appointment".

I Planned my whole day without going to work around this appointment. On 7th Jan, I received the following message: "We estimate our engineer will arrive between 07:15 and 10:15 on 08.01.2025". This morning at 8:54, I received the following message: "Sorry your engineer is no longer available for your visit. The next available date will be sent to you ASAP.

Are you having a laugh? Is this a joke? I planned the whole day and canceled work because of the appointment.
Not even a call from your team.
Seriously......
And then you send me another email at 9:15 stating the next appointment is scheduled on 14/01/24 between 715am and 8pm.
Don't forget to send me another message on the 14th at 7:59 pm to confirm your engineer is not available.

Is this what you call Service???? You don't even deserve 1 Star.

So far I have received automated messages and links, suggestions that I use the sms service and non of this is helping me to resolve the issue I have. Chat bot is not working, wattsapp not responding, my account doesn't allow me to update my address. Also, I have made repeated calls to speak with an operative and each time I am told to call back later. Staff issues and a system that does not allow me to update my address which is crucial as I am expecting an engineer.....except the address on the 'system' is wrong.

I have been trying to use the Indesit website to contact them but it is unusable. The actual site does not work. When you click on the subject it goes no further. And their "live" chat isn a bot, which is nothing short of useless.
I have tried different browsers, all with the same issue. It's like they don't want to be contacted.

My indesit washing machine broke down 15 months old, rang helpline, assistant said I was covered for parts, sold me insurance policy for €16 a month to cover cost of technician call out. Had problem booking call out, but someone would call me back within 24 hours. No callback, rang helpline for second time, a woman this time, said there was no call out booked for me, she would do it and a technician would call. So again no word about booking. So I got local guy to fix machine, so I rang back indesit for a third time. To make sure to cancel repairman call out. To be only told. There was no one booked to call out again. So after 3 hours on the phone in total. No repairman and an insurance cover policy that's not worth the paper it's printed on. So indesit that's the last time I'm buying off you. Worst customer service I have come across.

Update next day 11/12/24 - So get the standard reply to contact them via chat or WhatsApp. How unprofessional. What's the point in contacting via any texting app. They just say "Computer says no" and tell you they can't help or cut you off. What' the point in any re-seller promoting their extended warranty at cost when they are not interested in supporting you due to a mis-pelling on their system of apparently "my name"...which cannot possibly be the case a they pulled my details up twice and I have a care plan number they found and the dishwasher too. Seriously, the powers that be need to sort their "stuff" out...putting it politely!

So spent 3 hours between phone and online trying to get a repair call out for a Dishwasher that the warranty is valid for until 2028 and they know it because they had my care plan number, they told me they need the authorisation code from the supplier, which i went away and got. Called back. Their system now says the code is not authorising and I need to go back to supplier as surname is a miss-match. What a load of rubbish. They need to get the act ship shape. I called the supplier. It's all correct. Give a new authorisation code to try again. can't get through at 4:45 - obviously must be down to all the celebrations in the back ground I could hear down the phone the last time I called. Tried chat. They said not validated - call Domestic and General and said bye without giving me a chance to explain that this is the 2nd time this has happened and they need to rectify. Chat advisor was called Anita. How rude to just bin the chat! No apology is going to help this. The staff don't want to help!

Only had our washing machine for 3 months and had problems with it, phoned helpline, racked a load of costs up before even knowing what problems were,just kept trying to get us to buy enhanced guarantee from them.Bad customer service,will use local repair company instead.
Not as if it was even 12 months old!!.

I recently purchased an indesit washing machine and called indesit service on 0800 519 2108 to register the product and activate my free 10 year parts guarantee. However, I was not at all happy with the response from the gentleman who answered. He seemed to be pressurizing me into purchasing after sales products and did not seem interested in the fact that I only wanted to register my machine? He offered me two options : option one was to purchase a service plan for £4.00 a month that would cover the cost of labour and call-outs in the event of a breakdown during the life of the washer. Option two was to pay £144.00 in the event that I had to call out a service engineer during the 10yr parts guarantee. I explained that I had a years parts and labour cover automatically and that I only wished to register the appliance. However, he was not interested and only insisted on referring to the two options he had given me. I later went online to indesitservice to register the product and there I was given the option to register only without having to take out an after sales service plan. I was not very happy with the service I received over the phone and being pressurised into buying something that I did not want? Can you explain if this is normal procedure when one needs to register an appliance as it is a bit daunting especially for vulnerable older citizens? I am a "new customer"

Lied to by customer service agent they said job cancelled as engineer went off sick whilst on his way to me and took the parts home with him on his van! The repair was then rescheduled had to wait another 2 weeks, again cancelled on his way to my house! The agent checked the system and told me all parts were in stock however when I pressed another agent they said there was a part out of stock, this was in August. It is now October & no one can tell me when the part will be in stock this is unacceptable, I am paying for a service I have not received. Live chat is a dire experience, the agents talk to multiple customers at same time so you have to wait 10 minutes for replies! & none can help they are absolutely useless :(

All the Hotpoint group is interested in is selling service plans and cleaning products. On calling the service line all we got was pressure to buy these products or face the possibility of being charged over a £140+ for repairs and callout even though the appliance is only nine months old.
I will never buy or recommend an appliance made by the Hotpoint group again.

Bought a washing machine about 2 years ago.
I registered for the extended 10 years warranty (Just parts, no labour).
Now it needs to be repaired, so I called them to book a repair, for 3 times I waited one hour, till the line has been disconnected, from their side. I guess they do not want to repair and not being able to charge also the parts, but it is just my impression given my wasted 3 hours and half.

The technician who attended (01/07/20240, besides being in a bad mood, complained about having to remove the door that closed the under-stairs area, a task that is easier to do than to complain about, so much so that my wife, alone, put it back in place afterwards. He also scolded that they are not authorized to remove these doors (I imagine not many washing machines are in an open space). Going the extra mile? This guy wants to work as much as I want to die.

2 visits from engineer to try and fix the dishwasher. 2 days holiday wasted, spent 2 hours on the phone today to arrange for engineer to come back as after visit from him this morning my electrics have all tripped, smoke in the kitchen from dishwasher, most they can offer is another engineer possibly next week even though the appliance is obviously dangers. No customer service and happy to leave dangerous appliances for weeks, and leave me with my electrics now tripping

Just purchased a new indesit washing machine. I phoned to activate my free guarantee to find out from them that if the machine goes wrong we have to pay £140 call out fee !!!!! This is not a free guarantee!!!! How do they get away with it ??? Response to their reply . Yes you can apply for a 12 month guarantee but you will still have to pay a £140 call out fee . The reply seemed to avoid mentioning that fact that was pointed out by their own customer service team !!

Worst costumer service ever. Avoidant to respond clearly to clients questions.
Got two visits from engineers, the first one was assessed I needed a new drum, with a budget of 75£. I was contacted later, by indesit to get an insurance plan that was offering me coverage and the repair money for 74£ - which I took because it seemed better.
On the second visit from the engineer, with no checks carried out on the washing machine he decided to change the rubber seal. Until now, I got no explanations to why this happened and they don’t disclose the budget difference.

Do not buy from hotpoint or indesit . Bought a cooker off eBay from indesit their delivery was from hotpoint. Had an issue so I had to call their customer service . Never in my life have I had the misfortune of dealing with such rude arrogant and dismissive customer services . Got your sanity o would suggest never to buy from hotpoint or indesit for that matter as they work together . Disgusting attitude by 2 people in their call centre and has really Damaged my opinion of them just don’t it .

Our fridge freezer broke down just after Christmas. We debated whether to replace it or to get it repaired and decided on the latter. Initially our experience was good, but it too 4 visits from engineers and 91 days for the problem to be resolved. After 2 months we had to buy a small fridge to see us over, and the total cost of this and the repair was over £300. Sadly, we wished we had replaced the fridge freezer at the outset. Getting through to their service centre is a nightmare