Excellent service. Huge choice, everything explained in easy to understand terms. We chose the Burnford and am very happy with the look and the quality. Clean, green and economical, chucks out a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really pleased with the Burford bioethanol fire from Imaginfires. We wanted something that had the look and feel of a traditional log burner without the hassle of having an actual wood-burning s... Se mere
I was asking imaginefire support team about a replacement closer tool that I lost in our house move and asked how I could add it to my biofuel order? I was advised they will include that free of charg... Se mere
Virksomheden har svaret
Wow. This makes out toom so cozy ! It’s great. Simply a Va lovely focal point which is so much easier and cheaper and environmentally friendlier than getting wood burner. Heat is just right for o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktoplysninger
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Fremragende
3 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Quick delivery from imaginfires
Quick delivery from imaginfires
poor delivery from DX parcel was left outside in the rain with the this side up arrows horizontal so bottles were on there side fortunatly the did not leak
24. november 2025
Besvarelse fra Imaginfires
Apologies for the couriers leaving your order out in the rain. I will pass your comments onto them as it is not the service we expect for our customers.
Excellent after sales communication
Excellent after sales as well as the fires being exactly as advertised (I have 2 fires from Imaginefires)
Would recommend.
24. november 2025
Besvarelse fra Imaginfires
Glad our customer were able to help and you are loving your fire.
Excellent product
Excellent product. All the joy of having a real fire without any of the mess, maintenance or permanency. We can move the log burner when we move our furniture around it's brilliant
24. november 2025
Besvarelse fra Imaginfires
Thank you for this wonderful feedback! We’re so pleased that you are enjoying our log burner and the convenience it brings to your home. We really appreciate your business!"
Besvarelse fra Imaginfires
Thank you for the 5 star.
Besvarelse fra Imaginfires
"Thanks so much for the 5 stars and the positive feedback on our delivery speed!
Quick delivery and high quality…
Quick delivery and high quality product. Definitely recommend.
11. november 2025
Besvarelse fra Imaginfires
Thank you.
Besvarelse fra Imaginfires
Love hearing the delivery was quick and on time.
Delivery was very fast
Delivery was very fast. Instant heat once filled with the Bio Fuel and a lovely glow to the room.
16. november 2025
Besvarelse fra Imaginfires
We are pleased we could provide fast delivery and that you are happy with the immediate warmth and glow from the fire.
Besvarelse fra Imaginfires
Thank you for your review.
Very quick delivery and really nice…
Very quick delivery and really nice fire. Great customer service when I had a query.
20. november 2025
Besvarelse fra Imaginfires
Happy to hear our customer service team were able to help with your query and you are enjoying your fire.
What an amazing product👍…
What an amazing product such great quality and wow it has made such a difference- so cosy now! Highly recommend.
22. november 2025
Besvarelse fra Imaginfires
What a great review—thank you so much! We’re thrilled that you are enjoying the Hampton fire and that your space is so cozy now. We really appreciate your high recommendation and your business!"
Besvarelse fra Imaginfires
Apologies for the couriers leaving your fire outside.
Very impressed
I live in Orkney which is a veeeeery long way from Imaginfires in London, but my Breedon stove arrived in 4 days. Fantastically well packed in plywood, 10 minutes to set up and quite hypnotically beautiful to watch. I was a bit worried about the slightly unpleasant smell, but that seems to be just the stove paint hardening and disappeared after a few days. We've always had multifuel stoves, but I'm genuinely impressed by my new fire. So much less work than a woodburner but still with that lovely cosy feeling.
13. november 2025
Besvarelse fra Imaginfires
Thank you so much for this detailed and glowing review! We are delighted to hear that despite the distance to Orkney, your Bredon stove arrived safely and quickly.
We appreciate you sharing your experience with the initial smell from the fire, it is just the fuel box bedding in.
We completely agree—getting that 'lovely cosy feeling' with so much less work than a multi-fuel stove is exactly the experience we aim to provide. Enjoy the beautiful flame effect, and thank you for choosing Imaginfires!"
Quick deliveryband decent product…
Quick deliveryband decent product quality of our recent purchase of Bioethanol fire
But the smell is not disappearing and how difficult it could be to include technology a remote control to lower the flame size
20. november 2025
Besvarelse fra Imaginfires
Thank you for your feedback. We are happy with the quick delivery and product quality, but we apologize that the smell hasn't disappeared. This usually resolves after the first few uses. If you are still having problems with the smell please contact our customer service team support@imaginfires.com
We also appreciate your suggestion for a remote control feature and will take that into account for future product development.
Besvarelse fra Imaginfires
Hi Alison, Thanks for your 5 star review. Glad to hear you were please with our service.
Bad experience
The first I fire I ordered came extremely well packaged so imagine my surprise when the top of the fire was bent. I was offered £150 discount but wanted a replacement fire which is satisfactory.
I also complained about the freight company used to return the fire, I waited all day for collection between 8.00 am and 6.00 pm, and no collection. I contacted the freight firm and was told that there was no guarantee of collection on the arranged and confirmed date and that the driver couldn’t find my address. I reported this back to Imaginfires and suggest they give their business to a more reliable firm as it reflects badly on them.
19. november 2025
Besvarelse fra Imaginfires
Thank you for your feedback, and we’re sorry for the issues you experienced. While we’re glad your replacement fire was satisfactory, the damage on arrival and the failed collection attempt are not the standards we aim for. We’ve shared your concerns with our logistics team and are reviewing our courier partnerships to prevent this happening again.
We appreciate you bringing this to our attention. If you need anything further, we’re here to help so please contact our Customer Support Team : support@imaginfires.com
Besvarelse fra Imaginfires
Thanks so much for the 5 stars. We're thrilled you had a great experience with both our product and our team.
Delivery was quicker than expected but…
Delivery was quicker than expected but one item was missing from my order which after allowing the 48 hours I still had to chase.
19. november 2025
Besvarelse fra Imaginfires
We appreciate you acknowledging our fast delivery. We sincerely apologize for the error with the missing item and the delay in resolving it for you. We understand your frustration in having to chase us.
Besvarelse fra Imaginfires
Thank you for the 5 star.
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