I was asking imaginefire support team about a replacement closer tool that I lost in our house move and asked how I could add it to my biofuel order? I was advised they will include that free of charg... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow. This makes out toom so cozy ! It’s great. Simply a Va lovely focal point which is so much easier and cheaper and environmentally friendlier than getting wood burner. Heat is just right for o... Se mere
Virksomheden har svaret
Delivery was great. Delivery man very helpful and brought fire into my living room. The fire is really nice and fits just perfectly into my fireplace. Quick and easy to set up. Looks great lit. Very... Se mere
Virksomheden har svaret
I live in Orkney which is a veeeeery long way from Imaginfires in London, but my Breedon stove arrived in 4 days. Fantastically well packed in plywood, 10 minutes to set up and quite hypnotically beau... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktoplysninger
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
So glad we brought this fire
We brought a bio ethanol fire for Christmas
We have since brought oil and logs
The quality of the products are amazing
I cannot believe the heat we get from this and the feeling of a real fire
I Thank imagin fires for there great fast customer service in any questions I had. And the fast delivery of everything we have ordered
4. februar 2026
Besvarelse fra Imaginfires
We are delighted you are enjoying you fire and thank you for a fantastic review.
Besvarelse fra Imaginfires
Thank you for the 5 star.
Ordered this fire not disappointed it’s…
Ordered this fire not disappointed it’s lovely easy to put together . Looks lovely like real fire .
11. februar 2026
Besvarelse fra Imaginfires
Thank you.
Besvarelse fra Imaginfires
Apologies for the wait as the Bredon was on a pre order. Happy to hear you are loving the fire.
Besvarelse fra Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
I was informed that my fire was to be…
I was informed that my fire was to be delivered on the Wednesday and it arrived on time .not had it on yet but it looks nice in the position i wanted it
28. januar 2026
Besvarelse fra Imaginfires
Love hearing the delivery was quick and easy.
Ordered and was down as in stock
Ordered and was down as in stock, it then turned up 3 months later.
Opened it and the lid is bent and battered, literally fuming in all honesty.
They blatantly ship directly from China with no holding place in the UK as the address is an apartment in London.
Total waste of my time and I wish I'd gone with a different company.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Imaginfires
Hi Mick,
We’re sorry to hear that you remain dissatisfied following our email exchange earlier today.
To clarify, the item was clearly listed as pre-order when your order was placed, along with the estimated dispatch timeframe on the product page. It was not advertised as in stock, and the delivery period reflected the pre-order status.
After you contacted us this afternoon, we responded promptly and offered a partial refund if you were happy to keep the fireplace with the damage. When you advised that you would prefer a replacement, we immediately arranged this, including collection of the damaged unit this Friday.
Should you prefer not to receive a replacement, we can instead arrange collection and issue a full refund.
Besvarelse fra Imaginfires
We’re so glad we could listen to your concerns and get everything sorted for you. Your satisfaction is our top priority
No show of goods
Would love to be able to write a review. Alas i still have not received my stove and have not had any response from either your company or the delivery company as to when it might arrive.
Please respond urgently!
16. januar 2026
Besvarelse fra Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
Good news our new stock has arrived in our warehouse. Your order should be with you by the end of this week beginning of next week at the latest.
Great online ordering system and fast…
Great online ordering system and fast delivery.
20. januar 2026
Besvarelse fra Imaginfires
We love hearing ordering was easy and smooth delivery.
Lovely fireplace
Lovely fireplace, looks better in place then the picture. Was delivered nice and quick.
Only reason I didn't give a 5 star is I did ask about restock of ceramic logs or the pebbles and did not receive a reply, but got them on amazon.
Fab deal with the fuel being FOC.
26. januar 2026
Besvarelse fra Imaginfires
We're thrilled you love your new fireplace and that it arrived so quickly. Please accept our sincerest apologies for missing your restock enquiry—this isn't our usual standard, and we'll be looking into it. We're glad you enjoyed the fuel deal and hope to see you again soon!"
an idea
the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it
23. januar 2026
Besvarelse fra Imaginfires
Thank you for your review I will pass your comments onto the team.
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19. januar 2026
Besvarelse fra Imaginfires
Glad we were able to solve the problem for you quickly.
Besvarelse fra Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12. januar 2026
Besvarelse fra Imaginfires
Thank you for your continued support we really appreciate it.
Maintaining the flame.
I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.
12. januar 2026
Besvarelse fra Imaginfires
Thank you for your feedback. We're delighted everything went smoothly from order to delivery.
Fast delivery and great customer…
Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.
14. januar 2026
Besvarelse fra Imaginfires
We appreciate your feedback. It’s wonderful to know we lived up to your friend's recommendation. We take great pride in our service and are glad you’re enjoying your Hampton fire.
Besvarelse fra Imaginfires
Thank you for 5 star.
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