Excellent service. Huge choice, everything explained in easy to understand terms. We chose the Burnford and am very happy with the look and the quality. Clean, green and economical, chucks out a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really pleased with the Burford bioethanol fire from Imaginfires. We wanted something that had the look and feel of a traditional log burner without the hassle of having an actual wood-burning s... Se mere
I was asking imaginefire support team about a replacement closer tool that I lost in our house move and asked how I could add it to my biofuel order? I was advised they will include that free of charg... Se mere
Virksomheden har svaret
Wow. This makes out toom so cozy ! It’s great. Simply a Va lovely focal point which is so much easier and cheaper and environmentally friendlier than getting wood burner. Heat is just right for o... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktoplysninger
20-22 Wenlock Rd, N1 7GU, London, Storbritannien
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really helpful customer services
Really helpful customer services. Brenda Watts was very responsive to my enquiries. Very good at problem solving and offering a solution. I would highly recommend. Fires are lovely fuel burns well. Prompt dispatch.
9. marts 2026
Besvarelse fra Imaginfires
We really appreciate you taking the time to share your experience! Brenda is a valued member of our team, and we're so pleased she provided such responsive service. Thank you for recommending us, and we hope you continue to enjoy your lovely fire!
Beautiful fireplace
The fire arrived when expected and was packaged so well, it was easy to set up with easy instructions to follow on use. The fire looks amazing and finishes our lounge of beautifully, giving the focal point it needed.
I am looking to get a stove fan to direct the heat into the room rather than up the chimney.
16. marts 2026
Besvarelse fra Imaginfires
"We’re delighted to hear your Ledbury fire arrived safely and was easy to get started! It sounds like it’s finished your lounge off beautifully.
Needed a question answered
Needed a question answered. Received an email I think it was after hours, not expecting an answer until the day after. It was answered very quickly.
Many thanks for that.
Placed my order that evening, a bio ethanol fire. Very good quality, well packaged and delivered sooner than expected.
Well done and thank you.
13. marts 2026
Besvarelse fra Imaginfires
Thank you for the 5-star review! We’re happy we could assist with your enquiry after hours and get your order to you sooner than expected. It’s great to hear you're pleased with the quality and packaging. Thanks again for your support!
Besvarelse fra Imaginfires
Thank you for the 5 star.
Besvarelse fra Imaginfires
We love hearing you are enjoying our vanilla fuel.
The fire came within 2 days
The fire came within 2 days. Great product and great service .
3. marts 2026
Besvarelse fra Imaginfires
Thank you for the kind words about our service and product. We’re so glad you’re impressed. Thanks for choosing us!"
Great company & service
Great company & service. Regularly but bio fuel (vanilla) from them for my bio fuel fire I bought from them. Recommend this company to everyone.
2. marts 2026
Besvarelse fra Imaginfires
We love hearing that our bio-fuel and fires are a hit. Your recommendation means the world to us—thanks for being such a loyal customer!"
Fantastic product
Choosing the right fire was made easy on the website.
Such a fantastic product. It has completed changed our room.
Gives out more heat that originally anticipated.
5. marts 2026
Besvarelse fra Imaginfires
What a fantastic result! We love hearing how our fires can change the look and feel of a room. So glad you’re enjoying that extra heat—thanks for the great recommendation!"
Quick and easy ordering and payment…
Quick and easy ordering and payment options. Delivery exceptional. Highly recommend
23. februar 2026
Besvarelse fra Imaginfires
"Thank you for sharing your experience ,Jeff. We pride ourselves on providing a quick, efficient service, and it’s wonderful to know we met your expectations. We appreciate your recommendation!"
Great customer service
No issues with product or delivery but due to change in circumstance we had to return the fire. Customer service was very helpful. Would recommend.
15. november 2025
Besvarelse fra Imaginfires
Thank you for sharing your experience. It’s great to know you were happy with the product and delivery, and that our team supported you through the return. Wishing you all the best!"
Superb service from Imaginfires when I…
Superb service from Imaginfires when I used the wrong fuel in my box and ruined it. Thank you so much for your advice and support.
24. februar 2026
Besvarelse fra Imaginfires
Thank you for your review. Our customer service team are always on hand to give advice and support.
Good communication with customer…
Good communication with customer support,sorted out the damage to unit from transit quickly and effectively.
Fire is great
16. februar 2026
Besvarelse fra Imaginfires
Happy to hear our customer service team were able to sort out the damage to the fire quickly.
Besvarelse fra Imaginfires
Thank you for the 5 star.
Quick response to questions and stock…
Quick response to questions and stock availability
Good product
6. februar 2026
Besvarelse fra Imaginfires
Thanks for the review! We’re glad we could get those answers to you quickly and that you’re happy with the Moritz fire.
Efficient service
12. februar 2026
Besvarelse fra Imaginfires
Happy to hear you are happy with our service .
Besvarelse fra Imaginfires
Thank you! We're glad your order arrived on time and that you were happy with the service.
Besvarelse fra Imaginfires
Thank you for the 5 star review.
Well done, Imaginfires!
Easy to order from website. Good communication and items are delivered promptly. Excellent customer service.
3. februar 2026
Besvarelse fra Imaginfires
Wonderful to know you're happy with our service and our product.
l have not had my delivery yet when i…
l have not had my delivery yet when i recieve in match i shall up my stars .
2. februar 2026
Besvarelse fra Imaginfires
Hi Apologies you have received an email asking to review it is an automated email sent by TRUSTPILOT. We are on track for delivery middle of March.
Thank you for your continued patience.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.