IK Multimedia Anmeldelser 1.043

it was very easy to get help fixing all the problems that were created by me. the response was fast and each issue was addressed and fixed very fast. i enjoy your plugins very much. I'm sorry i have only the free versions of everything but am enjoying it very much. i am disabled from car accident and can only play laying in bed. but having the audio interface and some ik multimedia and im having fun. thank you for making things interesting for old guys like me too.

terrible online support. I have been waiting for months to get access to ToneNet. Still waiting...

Their customer support emailed me back in a timely matter, understood my request and helped me solve it effectively.

After a ticket submission late at night, support contacted me the next day and resolved the issue with a product's activation and confusion on my part quickly. I greatly appreciate the quick resolution and reply.

Je connaissais déjà cette marque, j’ai possédé le Tonex pédale que j’ai revendu bien trop vite, sans prendre le temps de procéder aux nombreux réglages et gouter aux énormes possibilités de la pédale. Ce n’est pas du plug an play, il faut vraiment entrer dans les paramètres et étudier le manuel pour arriver à obtenir un son à son gout.
Là j’ai pris le temps de bien comprendre la philosophie du constructeur, j’ai lu le manuel car la prise en main est un peu compliqué pour un novice, que je ne suis pas, puisque j’ai possédé beaucoup de pédale et multi-effets, mais elle ne sont pas toutes configurées avec les mêmes paramètres.
Cette minuscule pédale fait vraiment le Taffff….. bravo à IK-Multimédia pour cette réalisation faire entrer autant de choix de paramètres dans un si petit format c’est déjà un exploit, et en plus la qualité des sons est vraiment parfaite, même si c’est un peu fastidieux à prendre en main, ça vaut vraiment l’investissement.
Pas de latence en changeant de preset, via le logiciel Tonex. Edition des amplis, pédales et effets ou téléchargement, via Tonex Editor
ça sonne terrible et c'est bluffant. La réactivité au potard de volume des différentes guitares est incroyable. Petite chose étonnante, la pédale n'est pas gourmande au niveau consommation, on peut même l'alimenter en USB-C, Placée correctement dans un Pédalboard, ça fait des miracles. La qualité audio est extraordinaire sur une sono.
Le service en ligne IK-Multimédia est vraiment très réactif, contacté par mail, j’avais des PB de connexions et d'accès à mon compte, ils m’ont répondus dans la journée et le problème à été résolu

One of the best customer support experience I’ve encountered, the tech support supervisor @ IK Multimedia, helped me resolve my product issues,came through in my time of need.I appreciate the service

I had some issues with my second-hand gear (Tonex pedal) that I bought at Guitar Center in Orlando during my vacation. Luckily, the IK technician support team did a great job helping me resolve the problem.

The customer service was excellent. No issues getting the help I needed

I bought an old product from guitar Center and couldn’t use it, studio max 2. I reached out to IK and they told me they would reimburse me And upgrade me to studio max 4 at no cost. They were very friendly and got everything figured out within a few days quick responses and I love the new studio Max 4 it’s awesome!

IK multimedia does a great job with customer support, they respond quickly and offer solutions that work!

Bought a iRigMic HD 10 years ago. Now it did not work anymore together with the new iPad. But support told me, that the problem is in the Lightning-USB-C adapter and suggested a new cable. Bought the cable ... problem solved.

I had a problem with activating a Plugin. For some reason it was not running correctly after downloading it. Only in demo mode.
I contacted the Support Team to explain my Problem. The answer came almost right away. After a couple of questions they where asking me to solve the problem they fixed it step by step emediatley in no time. Thanx a lot for this. Now everything is working just Fine.
This is what I call a fantastic Support Team.
Verry fast determined and committed.

I had a great help With the registration of the serial of my tonex pedal from the Support team.
They guided me step by step With great patience.
PS contrary at What Readen on line the license transfer for a used item Is totally free.
PS my pedal sounds fantastic

I am the owner of TONEX MAX, it’s just a wonderful program, excellent support service, I’m very happy.

After a software update, some of my modules were blocked. I therefore contacted the support team. It took a little longer than expected. But the support team solved my problem completely. I am very satisfied.

The instructions that IK gave me to allow authorization of Syntronik 2 were perfect!

The back and forth was fruitful and the support team and I managed to solve the problem. They were very patient which is always a plus.

I had a major issue with Amplitude 5 MAX while i was playing so i emailed the support. In a few minuets i got an answer but in the same time i experienced another issues so now i had 2 problems. I emailed again they guys (Sebastian) and in a few minuets a solution was suggested. I followed the troubleshooting procedure and in a ''wink of an eye'' i could see all my gear again . Thanks a mil for the support guys , thanks a lot Sebastian!!

Excellent service. Needed authorization codes for my old rig powermac g5. I have two. Still works! I also picked up their Total Studio Pro package and I'm having a blast with all the cool sounds. For the money, nothing else comes close. I can't believe everything thqt you get. The Total Studio Max package is on sale. My next purchase I will upgrade to that one. Comes with lots of plugins that emulate the vintage analog gear we all want in our racks. Syntronik is so cool I love it! Sweet synths galore. Very easy to map the controls to my midi keyboard. Having way too much fun with this. Great job IK Multimedia.

The company promptly dealt with the extraordinary situation and satisfied all the customer's wishes.