Hugo and Ted Anmeldelser 112

Ordered a made to measure coat and a snuggle sack for my dog that we can never get anything to fit - the coat fits perfectly and the snuggle sack is fantastic quality! Customer service fantastic too and great to have DPD delivery with extensive tracking. Will be buying again very soon!

I have a funny-shaped dog (she's a cross breed and nothing in the shops fits her properly). We've bought a rain jacket and a fleece jumper from Hugo and Ted and they are both wonderful. They fit perfectly and the quality is excellent. Being able to choose all the colours is fab too - she looks adorable!

Absolutely love my cockapoos ramblers harness in the mustard. It really suits him and stands out as he is black. We think Hugo & Ted are PAW-some thank you.

Placed my order on the 30th, still have not received it. Contacted customer service multiple times and ways since the 18th with no reply.

Considering this was my first purchase and there are other items I would have liked to have placed in the future. This has put me off the brand.

Update: Company responded properly once I submitted my original review of 1 star. The automated email did not answer the questions I had asked in my first email. There was no proper correspondence beyond the automated email as stated by the company below before I submitted my original review. It still left me clueless about my order.

Either way it has been resolved now. I just wish it was a smoother experience. I expected it to be dispatched 10-15 working days after purchase as stated on their website. In return I felt guilty for chasing my order even though it was beyond these timelines and made to feel like I should be beyond grateful for them delivering my order to me at their expense despite the fact I should get what I ordered in the first place.

WOW! I got my dog a sleeping sack and I am so impressed by the quality. It's absolutely beautiful and my dog loves it. I do think £50 is very cheap for a large sleeping sack of such high quality, i'd have happily paid a lot more for this first-class purchase.

Amazing quality products! I bought a coat for my dog and it was a perfect fit for her! I have always struggled to find clothes that fit her well and I am so happy that I found Hugo and Ted as they are made to measure for the perfect fit every time

Absolutely LOVE the quality of Hugo and Ted, the hand made element means it is so personal to us and our dog.
The quality of material and craftsmanship used/put into each and ever product is insane! We love recommending Hugo and Ted to those around us and will continue to grow our collection.

Honestly I cannot recommend this company enough- the quality of the harness is so premium I now won’t have our little boy wear anything else! I messed up on our measurements and customer service were so quick and helpful to rectify.
Hand made too, so for us dachshund owners who struggle with an awkward fit it is perfect… thank you very much team at Hugo &Ted we will never go anywhere else for our harnesses!

Have had two human jumpers and one dog jumper from Hugo and Ted. The fact that they’re totally handmade honestly astounds me. Such premium quality. LOVE.

Hugo and Ted was recommended to me, and I placed an order this week. Great choice of fabrics and coats, with an easy measurement guide. Can’t wait to receive my miniature dachshunds new waterproof coat. Pleased to be able to support a small business!

We Love Hugo and Ted!

We’ve struggled for years to find jumpers, coats and harnesses that fit our miniature dachshund properly. Until we discovered Hugo and Ted.

We have many items now and all are gorgeous! Beautifully made with thought and care and attention to detail that shines making sure your pup is comfortable and safe and of course stylish!

We are very fortunate to live close to the Hugo and Ted shop. We love taking our pack down to the shop. Charlotte is amazing! She went above and beyond to help out with a comfort suit in a hurry to make sure my girl could still look after her pups without them being able to sneak milk from her. The knowledge, help and advice is fantastic. Plus if your really lucky you’ll get to meet Hugo, Ted and of course the lovely Faline! (Falines hoomum Sasha takes the best photo’s ever!!)

We will never shop anywhere else for our girls now H&T for life ❤️❤️❤️

The Hugo and Ted team offer fabulous and high quality dog wear, human wear and dog accessories at very competitive prices. With Charlotte at the helm, they are always keen and interested in their clients and are on hand to offer advice on measuring and fitting etc. The products are handmade with meticulous attention to detail. Hand on heart, I can confidently recommend H & T. Go on give them a go!
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We cannot rate Hugo and Ted highly enough. Every single product we have bought has been made to measure with special care and attention, to a very high standard! The team are always on hand if you need any help or guidance with measuring/ measurements.
There is sooo much to choose from in terms of design, colour and accessories, you won’t be disappointed!

All items are of excellent quality and are all handmade and made to measure! From harnesses & fleeces to human jumpers there is something for everyone!
I absolutely love this small businesses and will continue to buy from them!

What a wonderful small business with outstanding customer service and high quality products. Having bought several Hugo & Ted for both my little dog and myself including dog fleeces, harnesses, a dog bed and various hooman gilets, fleeces and a rain poncho, I would throughly recommend to anyone with a dog or for themselves.

Everything is handmade to pawfection! It can fit any breed including my 3 dogs: cavapoo, dachshund & afghan hound! I have been buying from them for over a year now and the quality is so high it’s hard to believe it’s handmade! I 100% recommend!

I’m so glad I found Hugo and ted!!

I’ve never been able to find anything to fit my french bulldog properly until I found Hugo and ted. All items are handmade to measure meaning you get the perfect fit every time. The items I’ve purchased are of fantastic quality and my frenchie looks adorable 🥰

Customer service is amazing and any questions I’ve ever had have been answered in a timely manner.

I ordered a twill collar for my dog and a fleece jumper and gilet for myself. I absolutely loved the fabric, everything was great quality. I already have wish list together for what I want to order next!

The team at Hugo and Ted are fantastic, nothing is too much trouble and any questions are always answered in such a friendly way. The hand made products are made exquisitely to the highest quality. Everything fits perfectly and last so well, even after going through mud and then being washed so much. The best thing is that doggos and hoomans can match. Would give more than five stars if I could!

Excellent quality, made to measure aspect is fantastic and made exactly to the measurements I provided. So much choice have ordered multiple times and will again!