Hugo and Ted Anmeldelser 112

Brilliant experience at Crufts with Geoff. Storm loves her sling. Thank you

I ordered a couple of different styles of sweaters for my two Vizslas and I’m absolutely delighted with the results. I’ve tried a few different brands and styles and these are by far the best I’ve found. They fit beautifully, look gorgeous and the quality and attention to detail are fantastic. They took a little while to arrive, but then they are custom sized so that’s understandable. I’d definitely order from Hugo & Ted again.

I ordered the dog jumper and measured my dog and send the measurements. I deliberately increased the measurements slightly so she would have a little bit more room in the jumper.

After the full 20 working days I get an email saying the measurements were incorrect and to check them. After a bit of backwards and forwards I remeasured and sent back her "true" measurements and the item was delivered a couple of days later.

Surprise Surprise, it barely fits. It's so snug and I can barely get it over her head and had to essentially bend her legs to get her paws in. Once it was on it was fine but I would've preferred her to have more room in it which is why I went bigger on the measurements in the first place (and I'm aware of the difference between inches and cm).

The only option available was send it back (at my cost) and pay a fee for them to fix it...which considering I gave the measurements I wanted in the first place seems a bit steep.

It's a shame as the jumper is beautiful and lovely quality and I adore the embroidery of her name but it's just too much of a struggle to get her into it so it'll never get worn.

What a great service. What a great product. My dog and i are sooooo happy with the sling! He is beautiful and very soft.
I am from Belgium, the shipment was very smooth.
Thank you so much!

I did wait a while for my product which i ordered before christmas which was my fault .my sling has arrived it is so well made very strong and stylish .thank you worth every penny

Terrible experience! Still haven’t received my refund as no parcel ever delivered a photo of my neighbours door mat with nothing on it apparently is proof of delivery to me ! We checked everywhere for the parcel the customer service is appalling I didn’t want a replacement as it had taken 6 weeks to get to this point and because I left a bad review on here which I am totally valid to do so as they have basically stolen my money they refuse to refund or respond please please avoid ordering from this company they do not uphold consumer rights and call customers liars when it’s Royal Mail that haven’t delivered!!

We have ordered from Hugo and Ted multiple times since getting our dachshund 2 years ago. We always LOVED the products and never had any issues until this last order.

We placed a large order back in May/June for our Winnie’s birthday and then got a shop notification that the order was delivered somewhere in the UK in August. We don’t live in the UK so I emailed multiple times about this situation and when they finally got back to me I was told they were investigating the lost package with Royal Mail and that they would get back to me ASAP. A month or 2 goes by and I’ve heard nothing so I emailed again asking for an update and was told to bear with them as they were waiting for Royal Mails update. It has now been 5 months with still no order.

We recently emailed again asking that this gets figured out before the new year. No reply. So I write again asking for new products, a refund, or letting them know we will have to dispute the charge. No reply.

Very disappointed as all we wanted and still want is our products. At the end of the day we don’t even want a refund or to dispute the charge we want our products to be remade which they have not offered.

Had a couple of items from Hugo and ted which include the hoogle and then sling, both of which are incredible products! Although primarily made for dogs I use these for my cat and she loves them especially the sling, she will sit still whilst I clean, wash up or cook dinner! She also loves to bury herself in it and snuggle down; honestly this company have hit the nail on the head with their products!!

Excellent quality and fit like a glove. My two dachshunds love their new personalised jumpers.

I’ve struggled for a long time to get products that are good quality and a good fit for my spaniel. She now owns a full wardrobe of Hugo and Ted and I wouldn’t shop elsewhere now. Every product is always brilliant and we’ve had products for well over 2 years that still look and fit like new. Great team and lovely products.

SO DISAPPOINTED!!!!
WOULD NEVER BUY FROM HERE EVER!!!!!
Never had a customer experience so bad. never answer the phone do not reply to emails. If I wasn't so far away, I would have gone to the shop for answers STILL no produced ordered over 2 months ago got one email saying fabric was delayed. Then silence!!! I wish I had read the reviews as I wouldn't have ordered. I'm guessing they will put some sort of made-up reply as you cannot respond to it on here, like they have the other bad reviews. Nothing thanking people for good review Strange, but you wouldn't thank yourself and friends!!!!!!!! I am now writing this review as I have been refunded through PayPal. As the time has passed NO response from SELLER so automatically refunded me.

If you were genuine you would of responded and explained why…..

I ordered an item from them 3 months ago, haven’t recieved the order and no one is responding to any form of contact. I’m pretty sure it’s a scam company and the reviews are fake.

I purchased a harness from the stall at Crufts, I was not sure it would fit my dog but was reassured if it did not, I could return it. Sadly it did not fit, so I got in touch with a lady from the company who confirmed I could have a refund if I returned the harness. I therefore arranged the return of the harness at my own cost. I then never received a refund d so I chased. It seems once the company had the harness back in their possession they changed their stance and came up with excuses why I cannot have a refund, such as the other lady made a mistake on the returns policy, it was ‘sold as seen’, ‘it had no tags on’ (it had no tags when I purchased it) and they are now only offering a credit note. However after the way the company has treated me I would not buy anything from them. So now I have no harness and no refund and I paid out the cost of a return, but the company do not care at all !!

I had an amazing experience with the lovely team here . Ordered a harness and lead for our podgy Minature dachshund who has been difficult to size 😂
Betsy emailed me to clarify sizes and we received a beautiful harness that fits perfectly.
Most definitely would recommend
Thank you so much 😘

I bought a beautiful tartan den for my miniature dachshund puppy. It is really super quality and to be able to have his name embroidered on it just makes it perfect! Highly recommend!!

What a fantastic company. I have purchased several items and found that the delivery was fast and the quality of the items are outstanding. Friendly communication and always willing to help. I will definitely be recommending to friends. Thanks again.

Just wanted to drop you a very quick note to say thank you so much for the car seat and seat belt!
I love it! It looks soo comfy and I hope that our puppy loves when we get him too.☺️ Middle of June we bring him home. 💙🐾

I’m so please I chose the burgundy red webbing it’s a gorgeous colour! And the grey of the seat makes it look amazing! I love it all!
I’m also so pleased that this is made in the UK too! We feel it is so important to buy from home these days and we’ll certainly be ordering from you again!

I had lots of questions as well which the team at Hugo and Ted answered swiftly for me. Their customer service was excellent.

Thank you so much again

I sent through an email several weeks ago requesting a refund. I have since sent a few more emails and attempted making contact through social media but have had no response from this company. It states on their website that I am entitled to a refund within 14 days however they do not respond to their email when you request a refund. Very disappointed.

Couldn't be happier with my recent purchase. The fit and quality of the harness is amazing on my dog and it feels really comfy for her. The customer service is also 2nd to none! Will definatly be purchasing again

Received my sling from Hugo and Ted, after a slight mix up on my part. Great communication and so helpful.
The sling is for my 14 yr old tiny Cocker Spaniel, she fits perfectly and its strong enough for her to feel secure . The fabric is beautiful and its very well-made. It's made walking our 2 dogs so much better, the younger one can still go for runs and long walks while her sister can be carried in the sling when she's had enough.