Excellent having person to contact, would be useful for managers to have a leaflet to give relqtives to explain next steps as initially hard to find out exactly once needed. Once spoke to Kay Sanderso... Se mere
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Se, hvad kunderne siger
Pomeroy court in Huyton is a housing 21 over 55 housing scheme.The apartments are beautiful very modern.We have a beautiful lounge for friends neighbours and visitors to chat We have games ,quizzes... Se mere
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Our move was excellent. Our movers did all the hard work. Residents and staff we have met have all been friendly and helpful. We are settling in well. Minor hiccups are a dripping kitchen tap, and b... Se mere
Virksomheden har svaret
Housing 21 sold our development to Churchill Estates Management two years ago and what a hellish ride it has been. Thanks for all the promises. We have no idea where our sinking fund is. R... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Housing 21
Skrevet af virksomheden
Who we are
Housing 21 is a leading not-for-profit provider of Retirement Living and Extra Care properties, We help older people live well, with dignity and autonomy, by providing support or care in quality social rent and shared ownership housing services. We operate in 220+ local authority areas, managing over 24,200 properties and provide over 48,000 hours of in-house care each week (Extra Care).
Our history
Our roots lie with the Royal British Legion (RBL), which in 1921 began to house disabled ex-servicemen and widows and, later, older ex-servicemen and women. In 1964, we became a recognised housing association before separating from the Royal British Legion in 1993 to become Housing 21.
Our guiding principles
Our three guiding principles are: 21, Better and Experience. We seek to apply these to all that we do.
21
We are committed to providing a modern, forward-thinking 21st century service. This includes updating and modernising our existing housing, as well as developing new and innovative property designs and service models for the future. We will challenge ourselves to think differently, embracing the disruptive potential of new technologies and the challenges and opportunities of social change.
Better
We strive for continuous improvement and innovation in all that we do. We will never become complacent and will constantly challenge ourselves to do better and achieve better performance, quality and value for money. We aim to be ‘better than good’ and work hard to provide excellent services we are proud of and our residents deserve.
Experience
We aim to provide a consistently excellent service and a great experience for all the people we serve. We seek to engage and empower residents to make choices and exercise control over the services they receive and to devolve decision making to local employees who are closest to the residents whenever practicable and possible. We are committed to acting ethically and openly in all that we do, questioning whether we are ‘doing the right thing’ and being ready to acknowledge and learn from mistakes. Ultimately the success of Housing 21 rests on the satisfaction we provide to our residents.
Kontaktoplysninger
Tricorn House, 51–53 Hagley Road, B16 8TP, Birmingham, Storbritannien
- 0370 192 4000
- communications@housing21.org.uk
- www.housing21.org.uk
3,9
God
304 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Manager always ready to help and sort…
Manager always ready to help and sort problems out
Makes things clear
12. juni 2025
Besvarelse fra Housing 21
Hi Sharon,
Thanks for taking the time to leave us a review. It’s great to hear such positive comments about the manager and that your experience has been a good one. We hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Besvarelse fra Housing 21
Hi,
Thanks for taking the time to leave us a review. It’s great to hear such positive comments about the manager and that your experience has been a good one. We hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Improvements
At the moment we are having new bathrooms and kitchens done to improve the flats ( although neither of mine are done yet ) but what I have seen they are looking very nice so it’s great that they are ploughing money back into the village
27. august 2025
Besvarelse fra Housing 21
Hi Barbara,
Thank you for taking the time to leave us a review.
We’re pleased to hear you’re happy with the improvements taking place in the village so far. We hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Unhelpful staff
My dad lived here. After he died, I found staff unhelpful and abrupt in the management of his tenancy. They seemed to care about making things easy for themselves more than the wellbeing of residents. I complained about a few issues and got a response that ignored what I was saying. Disappointing attitudes from staff all round. This was at Carlton Crescent, Stockport.
6. juli 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Dear Salonika,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. Please accept our sincere condolences for your loss.
We’re committed to learning from feedback and continually improving our services. To help us understand what happened and improve, we’d like to investigate this matter through our complaints procedure. If you’re open to discussing it further, please share your contact details with our complaints team at feedback@housing21.org.uk, and we’ll follow up with you directly.
Many thanks,
The Housing 21 Team
High praise & standards
I am an external physiotherapist that is employed by one of the residents at Willowfields Bilston. I have witnessed the change from midland heart to housing 21 over the past four years.
I can honestly say the management team (Jo and Sarah)are out standing. Very accommodating and willing to help with any requests i have. I have also supplied fitness classes for residents and can happily state it holds a great community environment.
The gym facilities are always clean and well maintained. Management have also approved wall art to keep the gym users motivated and focused, this was at the request of a resident.
This is without a doubt one of the best assisted accommodation facilities I’ve attended. Keep up the good work.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Marc,
Thank you for taking the time to leave us a review.
We’re really pleased to hear about your positive experience at Willowfields and appreciate your kind words about the management team and facilities.
We’re glad to have you as part of the wider Willowfields community and hope you continue to enjoy your time working with Housing 21.
Many thanks,
The Housing 21 Team
having read all the negative reviews…
having read all the negative reviews for the last 12 months i can only find one that has been resolved it seems you tend to pass the buck back to the resident asking them to write to the complaints team why don' t he complaint's team deal with any negative comments directly i am a tenant at carlton cresent stockport
27. juli 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Dear James
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns and understand how important it is to feel heard and supported. In the first instance, if the scheme name is shared, we contact the scheme manager to help resolve the issue, otherwise we provide the complaints email address for residents to contact if they wish to make a complaint.
We can confirm that your Local Housing Manager has since spoken with you directly to discuss your concerns. As a general approach, we encourage residents to speak with their local manager as the first point of contact, as they are best placed to address and resolve issues promptly. If further support is needed, our Complaints Team is also available to help.
Thanks again for your feedback to helps us improve our service.
The Housing 21 Team
Terrible .For one you have asked about a person…
For one you have asked about a person who died October 23, well done for knowing your residents.
Then whilst on this subject , it's absolutely diabolical that you still charge FULL rent whilst apartment is unoccupied.
Having to pay £175.00 for just the gas per month for a full yr, is down right disgusting, I didn't pay that in my own property for gas and electricity combined.
Would NEVER recommend you to anyone .
It took 18 months plus to sell the property at a dropped price , and over £20000.00 in rent out of my dad's estate .
You definitely no Robin Hood.
26. juni 2025
Besvarelse fra Housing 21
Dear David,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
Please accept our sincere condolences for your loss and we deeply regret errors in communication.
Regarding payments, we understand that these matters can be frustrating, especially during such a difficult time. We're sorry that your experience with the sale of the property did not meet your expectations, and we appreciate your honesty in your response.
We're committed to learning from feedback and improving our services in the future. We would like to investigate this matter further so we can understand what happened and improve. If you would be open to discussing your concerns, please share your contact details with our complaints team at feedback@housing21.org.uk, and we’ll follow up directly.
Many thanks,
The Housing 21 Team
New Home
Since moving in we have found every thing above our expectations the Management , Tracey and Ian have been very helpful and supportive . We do not regret choosing Housing 21 and would recommend highly.
24. juli 2025
Besvarelse fra Housing 21
Hi Linda,
Thank you for taking the time to leave us a review.
It's great to hear that your experience has been well, we hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Norton Court unpleasant Manager
I contacted the manager of Norton Court to enquirer about a potential home for my elderly but agile and domesticated father as the house he is in is now to big and housing 21 was recommended. Let me tell you I would no way on gods green earth let him live there when I phoned the manager was so rude her exact words to me were “I don’t have time for this” and slammed the phone down on me when me and my husband went to see a friend who lives there again the manager was rude not how can I help but “I’m busy” and walked off our friend who was not the one who recommended Housing 21 said she is always rude and personally I don’t think the woman knows how to do her job and she certainly doesn’t have any people skills. Thankfully we have found a lovely place with another housing association whose manager is lovely and definitely knows her job and has wonderful people skills. Would give this a zero stars if I could.
11. juni 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Amelia,
Thank you for taking the time to leave us a review, we appreciate all feedback.
Could you please forward any information about your experience to our Complaints Team directly at feedback@housing21.org.uk so that this can be investigated further.
Thank you,
The Housing 21 Team
Make it matter
I work as a Local Housing Manager and the company are very supportive with training with pathways to follow The role is varied but so are the residents and I am proud to be part of their lives in their future chapters
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Helen
Thank you for taking the time to leave us a review.
It's great to hear that your experience working at Housing 21 is a good one. You can leave reviews about working at Housing 21 over on our Glassdoor channel for future colleagues to see.
Many thanks,
The Housing 21 Team
Smoking Policy is all wrong
My mother has lived in a housing 21 complex for over 20 years. Recently a chain smoker moved in next door. This has made my mothers (and upstairs neighbours) life a misery. My mum has had 3 serious chest infections this year alone and can’t open her windows or patio door because her neighbour lights up every 20 minutes and refuses to stop smoking on her balcony (or out of the window when raining) because she was told she is allowed. No response from Housing 21 head office after complaining. The solution of the court manager? Perhaps my mum could move? She will be prioritised because of her health. What happens if another neighbour smokes? Move again. Laughable policy. Why can’t smokers have a room they can go to? Why can’t they smoke in their own home and not on the balconies with is 18inches from my mums balcony and window.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Lisa,
Thank you for taking the time to leave us a review, we appreciate all feedback.
We're sorry that your still waiting for a response from Head Office. Please can you forward us the original complaint sent, and any information about your experience to our Complaints Team directly at: feedback@housing21.org.uk so this can be investigated further?
Thank you,
The Housing 21 Team
Housing 21 are the worse housing…
Housing 21 are the worse housing association I have ever had the misfortune to come across my elderly mother lives in one of their buildings that was formerly owned by midland heart no problems with getting repairs done but housing are a joke it took them four weeks to repair a shower now her front door needs repairing so god knows when that will get done .if I could give them no stars I would.
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Maxine,
Thank you for taking the time to leave us a review, we appreciate all feedback.
Could you please forward any information about your experience to our Complaints Team directly at feedback@housing21.org.uk so that this can be investigated further?
Thank you,
The Housing 21 Team
Besvarelse fra Housing 21
Hi Janet,
Thank you for taking the time to leave us a review.
It's great to hear that everything has gone well during your move. We hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Thanks to Vicky and the team
Thanks to Vicky , Melissa and the team at Mere View, for the outstanding service and care shown to my father during his tenancy at the facility
31. maj 2024
Besvarelse fra Housing 21
Hi Clive,
Thank you for taking the time to leave us a review. It's great to hear that your father received outstanding care during his time with us. We'll be sure to share this with the team at Mere View.
Many thanks,
The Housing 21 Team
Besvarelse fra Housing 21
Hi Annette,
Thank you for taking the time to leave us a review. We are pleased to hear that you were made to feel welcome and hope that you continue to enjoy your time living with Housing 21.
Many thanks,
The Housing 21 Team
Cunningham Court, Heacham, Norfolk
Moved in nearly four weeks ago. Got a fab welcome box, with sachets of tea bags, coffee, sugar and some biscuits. Also some cleaning products, including polish and a cleaning spray, along with cloths, paper towels, toilet rolls and some black bags. All things you might forget, or have packed and take time to find. Took me several days to find my sugar:)
Everyone here very friendly. Best decision I made to move here.
21. april 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Purple Poppy, Thank you for taking the time to leave us a review.
We are pleased to hear you have settled in well and are enjoying the welcome box. We hope that you continue to enjoy living with Housing 21.
Many thanks.
The Housing 21 Team
Knaves Court exceeds in its care of…
Knaves Court exceeds in its care of residents. Plenty to occupy their days in a friendly environment with Cafe facilities & the opportunity for families to join together for an entertaining evening. Erica is always a joy to deal with and has been most helpful in settling me in. I look forward to many years living happily here 5 star accommodation from Housing 21.
10. april 2025
Besvarelse fra Housing 21
Hi John, Thank you for taking the time to leave us a review.
We are pleased to hear you have settled in well and are enjoying the facilitates. We hope that you continue to enjoy living with Housing 21.
Many thanks.
The Housing 21 Team
Although fairly new to St Crispin
Although fairly new to St Crispin, they seem to care more about involving the residents in decisions and want to help keep them independent, rather than ignoring them
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Cathy,
Thank you for taking the time to leave us a review.
We are pleased to hear that you feel involved in the decisions, we value resident feedback and ensure that residents are always at the centre of our decision making.
Thanks,
The Housing 21 team
Housing 21 Takeover of St Crispin Retirement Village
H21 - Responsible for St Crispin Village since October '24. taken time to view what happens, listened to residents and now March '25 proposing investments and continuing to review areas of concern to residents.
Issues to resolve are TV License; ATM and 888 weekend cover.
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Robin,
Thank you for your review. We appreciate all feedback good and bad and have passed this over to the relevant team. If you have any further thoughts you would like to share, please email us at feedback@housing21.org.uk.
Many thanks,
The Housing 21 Team
They could not have been more helpful.
They could not have been more helpful. The manager Tracy is more than helpful. I am so grateful.
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Housing 21
Hi Adrienne,
Thank you for taking the time to leave us a review.
We are pleased to hear your lovely feedback. We'd love to let Tracy know, would you be able to send more information to feedback@housing21.org.uk so we can share this with Tracy?
Many thanks.
The Housing 21 Team
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