Housing 21 Anmeldelser 

We like living here been here ten years and when u done the make over few years ago its a lot better to live here and cleaner

I came here to James Horrigan Court for the first time 6 months ago and as soon as I walked in I felt safe and secure.
The staff are so helpful and cheerful. They have helped me gain more mobility and independence.
There are lot of activities to get involved in. Also the other residents have helped me settle in.

The whole complex is kept very clean and tidy. The gardens and courtyards are also well kept.

I was made very welcome in my new home
Everything is fine in my flat
Very clean and really well adapted for older people
Thank you for your care and consideration

Everyone was so welcoming and helpful.
We had a problem with a smell from the shower, we had to unblock the drain, it was full of waste excrement. The toilet didn't flush very well,a kitchen cupboard was put in which didn't fit straight and we had trouble with the patio doors lock, we also had trouble with ants coming in from the windowsills near the patio doors due to large cracks underneath. The doors were sorted when we notified them, but the other things we sorted ourselves with help from the family, our daughters also tidied the garden from weeds to make it more welcoming. We were concerned when we were told that we owed rent as we had paid for June and July in advance. But once everything was sorted we were very pleased.

Rate your experience - wish there was a minus star * option.

They will sell you the dream for their new developments prior to sign up. BEWARE - they have zero care nor compassion at any of their developments. 'Not for Profit' no way, it's ALL ABOUT THE MONEY

Management treat occupiers like children & also speak to family members like trash if you dare to raise a complaint. Dictatorial, beyond rude & charging extortionate rates for rentals with 'hidden extras'.

Ineffective & abbussive management team - All you will receive is 'Lip Service' & false promises. If you send a loved one to a Housing 21 site, you are sending them to a 'death sentence'

We have over 120 complaints on file, together with video evidence of verbal & physical abuse of a business operator within one of their sites, together with verbal abuse to residents.

Evidence collated & being issued to all legislative authorities, together with the press.

AVOID Housing 21 - your loved ones deserve better

Housing 21 should not be operating within the care sector and it is scary in 2023 that organisations such as Housing 21 are still in existince :(

BBC or Channel 4 will be looking into this

I have lived at Box Tree Court for 2 years. During my two years of residence I have had gross deprivation of sleep. Every complaint I have made has been addressed by false contra statements by members of staff all the way to senior management. Terrible place to live . My health has been detrimentally seriously affected. It really is an abysmal standard of management and the staff work ethic apart from a few dedicated carers is disgusting.

Casson court in Thorne
The staff were very kind and gave my mother a lovely welcome. We were able to organise and move our furniture very smoothly. The court manager very kindly allowed us to have a new sofa and recliner chair delivered the day before the move.

I was very apprehensive about moving from my house into a retirement apartment, and then my daughter and I went for a talk with the building manager Kerrie she put my fears to rest and made me feel very welcome. Housing 21 where very efficient when I was purchasing the apartment and made the whole experience less stressful.

I was happy here until our rent was increased by £200 a month in May 2023! No explanation or figures produced to justify this huge increase apart from the ‘service charges’. I have asked friends who live in other sheltered places & their rents have not increased as much as ours. As some of us living here are not on benefits we have no help with this huge increase.
This has left us feeling very uncomfortable living here and feel we have been used to make housing 21 very rich despite their image of being a helpful association.
Take advantage of checking out housing 21 website which is very revealing.

I have recently moved to Duchess of Kent Court sheltered accommodation. Love it here. Thank you to Jeanette Reid the court manager for supporting me and welcoming me when I moved in. Also the lovely residents who live there have made me feel very welcome.

The manager here is most helpful and takes great care of the building and the residents. So, for him I would give 5 stars.

However, one star has been lost due to the fact that Housing 21 has decreed that we do not use front door mats as they are supposedly a trip hazard, despite them not protruding into the main thoroughfare, yet the exit doors that everyone uses do have door mats.

Also, while Housing 21 declares sensitivity towards LGBT+ residents, it does not seem to be addressing the problems that autistic people suffer - people like myself - who have sensory difficulties.

While one of my sensory issues, extremely oversensitive hearing, is supported due to the quiet nature of the residents and the general region, two other sensory issues are not supported. One is light.

The building has very bright lights inside the corridor (right outside my door) and outside at night in public places, shining all night. This light, despite my use of blackout curtains and door seals, seeps in and keeps me awake. I understand that this is a security and safety measure, but surely they could be softened at night?

The other sensory issue is my sense of smell and associated allergies. Although I am on the top floor, the smell (stench) of strong laundry chemicals wafts up through my windows throughout the day, every day, necessitating my closing my windows to avoid the inevitable allergic reaction of a sore throat and a general feeling of revulsion at the powerful scent.

This scent is emitted via a duct placed at the front entrance, so all who enter or exit the building are subjected to it.

I would recommend that Housing 21 provides scent free laundry liquid and softener for the use of residents, to combat this.

If you're an elderly disabled resident and pay your rent, service charge and pay for little extras you should be looked after in this case non of the residents have been thought about!
There has been a spate of robberies/burglaries strictly targeting elderly, vulnerable residents in the Chadderton bungalows. 95 year old man had his windows smashed and was burgled, an elderly disabled woman was threatened in her bed for her money and bank cards after breaking in, Housing 22 have been informed that these perpetrators keep coming back as they are on camera yet nothing to protect the residents has been done! Amy the area manager came round and posted leaflets as if a piece of paper will keep them safe, when asked what else would be done she said she isn't dealing with it until she's back off annual leave! It's us family members who are doing your jobs for you, how about adequate lighting for the backings where these tramps go trying doors? It's pitch black, why not cut down or trim back the bushes they are so clearly getting through, how about some vandal grease for the tops of posts so makes them.think twice before jumping a gate? Just a few ideas like I have also been doing the police jobs for them! Absolutely shocking service and lack of empathy for these residents, I'm putting together a crowd go fund me to get them lighting in the backings and seeing what other security measures the COMMUNITY can offer because all housing 21 has offered is a pi**ing piece of paper...'Leave a light on' 'Lock your doors and windows' but they are smashing windows to gain access? Are housing 21 covering the cost of electricity? I had a similar incident few years back and First Choice Homes couldn't do enough my bungalow was like Fort Knox. Really unhappy with Housing 21 and I wouldn't recommend putting your elderly/disabled loved ones in one of their properties because they take all the money for rent and charges yet when they need safety measures putting in they get armed with A4 pieces of paper.
*Edit* I don't need to provide you with anyone's details as you will be fully aware of which residents was robbed in her bed at 2.30am and you also know the 95 year old man who's windows were smashed. You know these residents as does Amy the area manager. You know exactly which area it's happening in you just can't be ar*ed putting in proper security measures and want the local community to do it for you. Manchester evening news was emailed this morning as was the Oldham Chronicle.

The move into Parkside Court went very smoothly thanks to the excellent help, advice and assistance of house manager Liz McLean.

The property itself is very well maintained and run at all times.

We were effectively without a scheme manager for nearly two years, during which time requests for action regarding problematic windows, and the scruffy state of common areas were ignored. We now have a new permanent manager (appointed a month ago) who seems to be excellent, plus a new, very efficient cleaning regime, but the general response to past issues (from both area and head office management) have routinely ranged from indifference, to incompetence.

I'm very happy with welcome and assistance given by staff and other residents

my move was made easy for me as Housing 21 kept me up to date at every point of the transaction and once in my new flat I was made very welcome

Local Manager, Brenda Zaim has made us very welcome. She makes herself available for advise when needed and routinely check in with us. Buildings and grounds are well presented.

What went wrong was buying the lease in the first place. At my "interview" -- as if anyone might be turned away! -- I was given a swathe of fine print and the manager said I didn't have to read it all at once. I have read it since, when it was far too late.

The company could improve by
1) A flat NO to pets. Or at least, if someone has a yapping dog, or a cat crapping in garden beds, they may not replace it once it's gone. But the long-term solution would be a flat NO.

2) Provide a laundry that's adequate for the number of people who have to use it. Two washing machines and two dryers are nowhere near enough, especially in winter when it's more challenging to get things dry.

People think nothing of stopping machines mid-cycle, or pinching anything they fancy, and some of us have better things to do than watch our washing.

I have several times backed out of the laundry in peak times. For example, I had no hope of laundering what I had expected to wear on Christmas Day.

3) Have the dwellings further apart, or have signs everywhere saying NOT to talk right outside people's bedroom windows. The literature tells us over and over that these are our HOMES. If people can't nap in the day, and are stressed to the max by night, HOME quickly becomes HELL.

I have been honest and, I hope, helpful. If I knew anyone contemplating a move to a Housing21 property I would offer them a week-long stay in my "home". I myself presently have bed and board elsewhere, visiting "home" only to do laundry (when I can) and to tend my plants.

Justine the site manager has always been helpful but however I wrote to the office in Birmingham with a question about the ground rent but never received a reply. The question was eventually dealt with by my soliciters.