I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
WAY more expensive than booking directly. Didn't acknowledge that we were Az residents and DON'T get charged the resort fee. Then, charged me $20 when I cancelled the reservation. I should have read t... Se mere
Virksomheden har svaret
Patrick Bryan did an excellent job setting up the rooms needed for the trip. Thank you Patrick for your thoughtfulness in handling the complex situation.
Virksomheden har svaret
Rosemarie was very helpful in finding alternative hotel options when my preferred spot was booked for a last minute girls weekend. She spent a lot of time with me reviewing options and pricing and we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktoplysninger
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
God
10 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Christine was very helpful in giving us…
Christine was very helpful in giving us information.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Room pictures are confusing
The booking process was easy but there was some confusion as to the room description because the pictures shown above the details don’t match up.
29. juni 2026
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Albert was "Very" helpful…
Albert was "Very" helpful with making our reservations for our upcoming stay at Westmark Hotel in Fairbanks.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Zane was fabulous!
Zane was fabulous!! He went out of his way to accommodate my requests.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very detailed & precise conversation
Very detailed & precise conversation - all info presented clearly!
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Mark was very kind
Mark was very kind, helpful, polite, and he offered excellent customer service.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Excellent customer service given by…
Excellent customer service given by Anshika.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The wrong kind of reservation
The wrong kind of reservation, non-refundable, was made. I did not intend to make this. I told the lady l could not hear well and I have no idea why she would do this. A medical condition has happened to the family so they can not visit me. But under this, I will still have to pay for the hotel rooms. This is not right. Please cancel this reservation.
28. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Beverly was amazingly helpful
Beverly was amazingly helpful! Very efficient and kind.
30. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie p.
Mr Paulino did an awesome job very…
Mr Paulino did an awesome job very professional and helpful !!
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie p.
professional and courteous service
he looked for ways to accommodate my physical limitations (spine surgery), spoke clearly and explained all costs included/extra for room rate
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie p.
she was professional and courteous…
she was professional and courteous explaining everything in detail as well as answering any questions I had
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie p.
Good job
Good job, reviewed back at the end to make sure the reservation was correct. Thanks
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie p.
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
I did not approve a charge of $9.99
I did not approve a charge of $9.99. I was not advised of any charges when calling.
25. juni 2026
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for reaching out and for the opportunity to review your request. We have thoroughly reviewed your case and processed a refund. You should see the refunded amount reflected in your account shortly. If there's anything else we can assist you with, please don't hesitate to contact us at Reviews@HotelPlanner.com. Thank you for your understanding and patience.
Kindly,
Melanie P.
Very Professional
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Mario was great
Mario was great. Did a nice job and answered all my questions.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.