I just made reservations via landlines. The agent I spoke with, I believe her name was Jolene??. Your agent was extremely helpful professional, experienced and pleasant to speak too. If this young la... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
WAY more expensive than booking directly. Didn't acknowledge that we were Az residents and DON'T get charged the resort fee. Then, charged me $20 when I cancelled the reservation. I should have read t... Se mere
Winessa was great and found us a room after Expedia trying to find our booking at 30A inn and suites was unsuccessful even though it was fully paid for. Three hours on the phone, a horrible experienc... Se mere
Virksomheden har svaret
Rosemarie was very helpful in finding alternative hotel options when my preferred spot was booked for a last minute girls weekend. She spent a lot of time with me reviewing options and pricing and we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Kontaktoplysninger
205 Datura St 10th Floor, 33401, West Palm Beach , USA
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
God
10 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Making reservations was easy and Mikaela was very patient and helpful
Making reservations was easy and Mikaelo
13. juli 2026
Uopfordret anmeldelse
WAY more expensive than booking…
WAY more expensive than booking directly. Didn't acknowledge that we were Az residents and DON'T get charged the resort fee. Then, charged me $20 when I cancelled the reservation. I should have read the reviews before using your site - you have been hammered over and over about your fees and poor customer service, Lesson LEARNED!!!
9. juli 2026
Was very nice and helpful with telling…
Was very nice and helpful with telling me about the Holiday Inn and the best rooms available! Awesome person to speak with over the phone! Thank you
13. juli 2026
Uopfordret anmeldelse
Very attentive and helpful
13. juli 2026
Uopfordret anmeldelse
Very pleasant person.
13. juli 2026
Uopfordret anmeldelse
Very patient look at the surrounding…
Very patient look at the surrounding hotels after finding out the Double Tree was booked. Booked me at the Residence Inn Marriott
13. juli 2026
Uopfordret anmeldelse
Jasmine was very helpful because the…
Jasmine was very helpful because the original place that I wanted to book is fully booked out and she helped to booked another closed by hotel without me having to call another hotel, she did a great job
13. juli 2026
Uopfordret anmeldelse
The service was outstanding
The service was outstanding. The staff went over and beyond.
13. juli 2026
Uopfordret anmeldelse
Costly refresh
I was booking a hotel for August when the page refreshed and changed to the date to the sane day (12th of july). I noticed just before paying and when I pressed backwards to update the date, the payment went through. Obviously I didn't want to book a night at 8pm on the day but the hotel couldn't do anything, the site is US and I am in UK so couldn't call anybody. While the reservation is non refundable I was asking to put the cost of the website glitch into a room for next month. I contacted the company straight away to show how this shouldn't have gone through in real time. No communication, no attempt at resolution or help eventhough this was due to a site malfunction. My case has apparently been closed and I have lost £126 over this. Very, very annoyed is an understatement
12. juli 2026
Uopfordret anmeldelse
Very helpful
Very helpful, respectful and very nice to deal with!!!
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner.com to be a part of your travel plans!
Kindly,
Briana S.
Hecel was a great help in extending my booking and very patient with me.
Hecel was a great help in
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
She was kind and patient
She was kind and patient. She mapped the hotel to the venue to verify the hotel was where we needed to be. Thank you!
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Your whole operation is a scam!
This intelligent scammer ran a scam on me and deserves to be disciplined? Matter of fact this organization needs to be dissolved, what a bunch of grifting scammers you are!
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Very professional
Very professional, very helpful, courteous & pleasant & knowledgeable
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Worked to find best rate available.
Worked to find best rate available.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Christine was very nice very helpful…
Christine was very nice very helpful and was eager to help me find a solution to my problem. Great job.!!
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very Well done for scheduling rooms and…
Very Well done for scheduling rooms and rates ...
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Was very helpful and was very…
Was very helpful and was very informative
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The reservation agent was helpful in…
The reservation agent was helpful in assisting me in making reservations.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Dominic was awesome!
Dominic was friendly, patient, courteous and professional. He did a great job!
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.