Holy Stone Anmeldelser 

Have a holystone m818 drone . Great start up drone for beginners. Does have long range of 2000 m but video transmission is only about 300ft before signal is lost. The app is not great either needs an update . Video lagsabout 3 to 4 seconds. Otherwise the drone is good fun to fly.

One of the worst companies you could ever have to deal with you call customer service they have no knowledge of their equipment of what their job is or how to answer your questions they just go off of the little menu and repeat exactly the same thing over I've had five phone calls with them not a one of them could tell me anything about the product that I have which is mercury 3 couldn't tell me what motor was in it couldn't tell me what gear size was in it could tell me nothing and they cannot access the information you have to have an email for everything you do honestly one of the biggest jokes for a company that I've ever seen it in my life I'm pretty sure the people down at the AA meetings are 50 million times more smarter then the people answering the phones up there they got a half as product that can't stand up for crap discontinued my drone and now one with so many parts to it not only that they cannot cross over any of the part numbers or any pieces to another drone to figure out whether it works or not because of the incompetence of person that's on the other side of the phone 90% of the time you're going to wind up with somebody that cannot speak English for crap best recommendation save your money unless you really want spend it there and then go ahead and throw it in trash you'll still be smarter than the people on the phone I highly highly do not recommend these people and if you think that is going to be a great idea to buy one just go ahead and show her the corn cob up your kester

I ordered a new HS165 drone from an 'authorized Holy Stone dealer' (in Bremen) on ebay and received a used useless drone with no batteries. I would stay away from this brand in Germany, I have heard of this happening now too many times and now I have experienced it firsthand.

I ordered a drone and it came with one motor unhooked and no charger

5 Star Customer Service

I have been a Holy Stone customer now for almost 2 years. I have several Holy Stone drones, everything from the micro drone to the mid-range with a 4K camera system. I love the reliability of the products and I know that when I have the time to spend outside with my Grandson that we can fly without any headaches. Don't get me wrong, I have had some issues with a few of the units, but EVERY single time I have either called or emailed Customer Service, they have gone over and beyond what was expected and the issue was resolved in a matter of just a few days. Darren and the whole staff at Holy Stone are TOP NOTCH and you won't find another company out there that is willing to not only stand behind their product, but will do what ever it takes to make sure that you, THE CUSTOMER, is taken care of 110%. So if you are new to the hobby or a well seasoned flyer, you can not go wrong by choosing Holy Stone as your go to drone supplier. JUST FLY & HAVE FUN

I purchased a Holy Stone 175D. I had to send it back as the gimbal was faulty. I received a replacement quickly. However, the replacement seemed to have a mind of its own and flew away three times. It simply wouldn’t respond to the controls and is lost. I contacted Holy Stone who advised me that I would need to buy the entire package as they don’t sell the drone separately. I was also informed that the price had increased by £75 but they would offer me a discount. My advice is buy a DJI drone. I have a mini 2. Different league entirely.

I bought from this company. The package was lost. I contacted them and was referred to 2 different people. They told me it was my responsibility to find the lost package. They did not help me in any way. They told me to contact the shipper and find the package. I bought this off their website and have no idea who the shipper is. They do. I would not send my money to these people again. They take no responsibility for the mistakes they make. They pushed it onto me, I have no way of finding this information. They will answer your emails, but they will not help you. Steer clear of this bunch. They only take your money. They will never take any responsibility for making mistakes. They leave it up to the customer to fix their mistakes.

i bought a drone with my birthday money i just turned 80 i thought getting a drone would be fun i recieved my drone one battery would only take a partial charge took it out first time it flew it tool off crashing into a tree contacted customer service have been dealing with four different service people the said they were going to send a new one never happened going try and return it not to happy with the whole thing. ronald clark

Vor einem dreiviertel Jahr bei eBay im sog. "offiziellen" Holy Stone Shop eine HS 165 -Drohne gekauft. Bis zu diesem Sommer hat sie perfekt funktioniert, dann war ein Starten unmöglich bei wohl defektem Höhenmeter mit ständigem Absturz. Eine Reklamation zur Gewährleistung wurde zunächst mit einer freundlichen E-Mail beantwortet mit Bitte um Video vom Startvorgang. Alle weiteren E-Mails blieben dann unbeantwortet, das gewünschte Video wurde nie heruntergeladen. Produkt ist vielleicht gar nicht so schlecht, aber Support des Shop indiskutabel!

Terrible experience. I noticed they get a TON of fake reviews.

Well what can I say,the best money can buy,the after sale support is second to none,had small issue that was dealt by Sunny in customer service who was so professional and went over and above to make sure that I was 100% happy with my product

I recently purchased a HS 210 drone for my grandson,
after a couple of months we had an issue with one of the motors.I contacted customer service.They replaced the Drone within 2 days.Becky was a great help.I would recommend Holy Stone.

Bought a HS120D in December but didn't get to try it until few days ago due to UK weather but found a fault with controller beeping constantly so contacted Holystone who were extremely helpful and said they will send out new one, I was very impressed with their customer support. Spoke to Nicole. Other than that very impressed with the drone as never used one before and found this to be a great started drone so I would highly recommend this as a first one.

I bought a Holy Stone drone for my 12 year old disabled son off eBay, it wasn't sent from UK as advertised it was sent from China and took weeks to arrive, when it arrived I found that it had a faulty battery and wouldn't fly for longer than 2 minutes before it fell out the sky, I contacted Holy Stone who said they would replace the battery under warranty - they never did I waited nearly 2 months with a drone I couldn't use so I opened a case with eBay. Holy Stone said they would send the battery if I closed the case with eBay which I did because by now I was just desperate to get the drone working for my disabled son. Now they have ignored all messages and I still have a £160 piece of unusable junk sat on my desk and a devastated son. Avoid at all costs I feel I have been ripped off and deceived by Holy Stone. I am member of a drone and quadcopter group and my experience is nothing short of awful ... I will never buy anything from them ever again.

I bought a Holystone Hs720E from amazon cost me £269. The drone is great quality for the price easy to fly and has a great app. It came with two batteries and while using the app i saw an icon at the top saying free battery, This lead me to produce a review on amazon which i did and screen shot the review and emailed to holystone. Two days later a new battery was deleiverd. about a month after i was flying the drone and it was at around 100ft when it just dropped like a stone and landed on a concrete path and smashed to pieces. I contacted customer services by email and without a quibble have agreed to send a new unit. I cannot find anything negative to say about this company great customer service.

Worst company to deal with bought a drone and it did a fly off it was less than 90 days old and they offered 30 percent off I have read there drones do a lot of fly off so Avoid buying holystone drones at all cost as there customer service is awful

Great drone
Easy to set up and use
Highly recommended

I have recently purchased a holy Stone 720e drum and it is fantastic customer service is fantastic have no issues with customer service also purchased a 175 and it flew into a tree they replaced it with no questions so if you ever have a problem with always Stone Products their customer service is fantastic

Second time flying the 720e and it just fell out of the sky - about 60 feet up. I was videoing my villa. Brand new charge but we do have a lot of Internet transmissions around this area. (no masts in sight as they are 3-4 klms away) but they do transmit WI-FI signals. Now got a broken drone. Need new back arms and body. Where can I get them. Cheers.