Holy Stone Anmeldelser 

This seems to be a company that divides the opinions. I bought a drone, my first "real" drone with GPS, return home, follow me, camera on a proper gimbal, etc... on Amazon from HS. The reviews were good so that was my choice. The drone worked perfectly right out of the box but I couldn't get my phone to connect. Contacted them on WhatsApp and got response within seconds. First suggestions were of the type to exclude obvious stuff but when that didn't work they gave me a more detailed reinstall procedure which I followed and all was working fine. And literally responses within seconds, maximum a few minutes. So, I am happy, drone works , customer service was friendly and effective, so in my case I can't ask for more. Especially as the drones are really competitively priced. In conclusion: for me it is 5 stars.

I pur hated a $200 Merkury 3 Racing drone from a third party that was factory sealed. 3 weeks later when my son and I went to fly the battery would not charge. I co tasted HS and was instructed to return it to the seller. I called seller and there warranty period was over. I contacted HS again and the receptionist says there is nothing they will do about it. I have a $200 dmfactory sealed drone with a factory sealed battery that I can't fly because HolyStone will not make it right by replacing a battery they probably pay no more than $3 for. Terrible. I do not recommend buying anything from them if this is how they take care of people who buy and use there products. Terrible business ethics.

To many decent brands out there to waste your time with this crappy drone. Would always take forever to connect. Then the batteries went to crap after 3 months and could not order cuz they were back ordered. Finally got batteries after 6 months and now it will not connect at all. Buy different brand

I initially caused it to tilt causing propeller damage so it would not go up but rather tipped over. When I put new props on it flew great. Still learning how to use it but seems easy to use.

One of the worst investments on a drone with holy stone the HS700D 4k drone they don’t make them anymore so you can’t even find a data cable for the camera on the drone. I contacted customer service one of the worst experiences I’ve ever had they don’t have not one again NOT ONE DATA SHORT DATA CABLE!! They practically threw me to the wolves I swear I was on 🔥🔥 never once did they offer anything to me. Tried eBay tried everything they said that’s compatible and I bought one from Amazon. I hooked it up Calibrated it and had it on a flat surface like my other drones it took off and I swear to God it whacked out and crashed into my neighbor garage and still propellers we’re on tearing up his bush and I’ve had drones,helicopters,fighter jets,r/c cars & trucks gas and electric they wouldn’t do anything for me the chats and emails awful to even waste time i told them i have my house surveillance system that shows what happened and they refused to even look at it and all they did was make excuses saying it’s my fault when i can Show anyone how i can fly but I don’t need to explain myself especially after that!! RUKO AND DJI DRONES THE BEST YOU WILL EVER GET THEIR CUSTOMER SERVICE EXCEPTIONAL WOW U WONT BELIEVE HOW MUCH THEY CARE ABOUT OUR EXPERIENCE AND WONT HASSLE YOU IF SOMETHING GOES WRONG.

I ordered a Battery for my HS 720G in early April.
Payed immediately via Paypal
Now it is the middle of May and still no Battery.
Last info is -> Maybe in two weeks. :-(
Just imagine ordering a spare...
Absolutely horrible experience !

With me being a beginner with a drone, I cannot comment on how well their product performs, but I can state facts about their customer service and warranty which I have had experience with. While trying to fly my drone,( which was a gift) the drone developed some kind of an issue and crashed. I contacted customer service and explained what happened and they sent me a complete new drone, which I would have been happy to have just received the necessary parts to get it flying again. I have only good things to say about their customer service. As I become more experienced and look to upgrade to the next level you can rest assured I will be going with Holy Stone,

Horrible! My third day, and I flew it around for 20 seconds got it a bit closer to the ground, an then my HS700E drone just flipped over and started grinding itself on the floor. Now it looks completely scratched up and I'm not even sure it flies!

Solange die Drohne fliegt, ist alles gut. Meine ist allerdings aus heiterem Himmel wie ein Stein (daher vielleicht der Name HOLY STONE) abgestürzt. Der „Kundensupport“, der kein einziges Wort deutsch spricht, hat auch auf englisch keine Lust, angemessen auf das Problem zu reagieren. Man schickt mir nur eine Variation vorgefertigter Antworten, von denen keine einzige auf das Problem eingeht - nämlich Ersatz. Die Drohne ist Schrott, und die zusätzlichen Akkus und die Fernbedienung kann ich jetzt entsorgen. 500€ für den Müll. Meine nächste Drohne ist definitiv von DJI.

Bang for Buck an amazing piece of tech.
I (a complete amateur) read professional reviews of this thing and was nearly put off from buying.
For someone looking to buy a drone, fly it and take some footage it’s great.
Easy to set up, fly and use and has enough tech to keep you occupied. Whack your phone on the controller and away you go.
It takes a few attempts to get the video footage smooth like you see on much more expensive drones but can be done and then edited with any movie making app for phenomenal results.
Worth the cash.

Better than excellent sevice prompt informative and nothing negative at all. I will be staying with holystone. No company in my experience even comes close to the service provided.

I purchased a new, sealed HS720E from a seller on Ebay as a Christmas present to myself. I had never had the chance to open it up and fly it due to my work schedule until the second week of January. I had been watching various YouTube videos on unboxing and flying the drone up until then. I opened up the new drone packaging and familiarized myself with the included drone manual and all the contents in the case several times through the following week. I started flying it during the day, and became confident enough of doing night flights with it. After fling the drone for about 8 times, I decided to fly it again on a windless night, going through the usual protocols of calibration, getting a large number of satellites (usually between 15-19) per GPS on the remote & preceded to fly it into the still, night sky. When I couldn't see the landing light visibly, I preceded to use the RTH button to bring it back to me, but the remote started beeping quickly and after around 30 minutes of the remote beeping and the drone never returning back to me, I contacted Holy Stone customer service and to date I haven't got any satisfaction on my drone fly away situation from Holy Stone. It seems like they are ignoring my whole situation.

excellent service .My daughter gave me a drone as a retirement present ,one of the batteries did not click in place. I phoned the company, I got some body on the line right away .
i told him about my problem. he asked me to send a picture. So i did and he send me a new batteries right away. I never had a drone before but it is really nice to do. I really liked the beginners mode that makes it very easy to learn how to use it.

My initial response to opening the Box was wow this is a really nice drone. But going through the instructions and trying to set it up I realized I either didn't know what I was doing or there was something wrong with the drone. I've been flying airplanes and helicopters for 40 years such so I took it out to the club and had some of the guys that raced these drones try to set it up for me. Their initial response was that there wasn't enough trim to keep the drone from drifting forward in 0 wind. One of the guys said that The starboard front motor was not spinning up as fast as the other 3. After calling new egg where I purchased it they told me that they couldn't replace it that I could only get store credit. I tried to call Holy Stone To no Answer or return call. I would suggest spending a little more money on a better drone as this one seems to have some issues .i some people had great success with these and that's why I told my wife it's the 1 that I wanted.

Can someone suggest a fix? HS720E. Flew just fine the first few times. Now, I can get wifi to the phone, I can get it paired with the remote, but the fun stops when I get to 9.4 Initialization Detection. Just sits there flashing red lights. Can't get the compass calibration icon. The 3 rotations do nothing. Unlocking the motor does not happen, just a beep. Long press on the drone power button turns it off after 3 green light flashes.

Great Christmas present! It’s early days, but I’ve done a few short flights with the HS720 in my back garden. Seems easy to control once I got the hang of not over controlling, and taking things slowly. The battery seems to hold its charge reasonably well, and the drone performs relatively well in the breezy conditions we’ve had recently. Looking forward to installing a memory card (not included with the drone) so I can start recording footage of my efforts.

The customer service people were friendly, informed and actually helpful. One of the two batteries that came with the drone wouldn't charge, they sent me a new one in three days. I have yet to figure out how to send the defective one back to them. In an age where customer support entails being referred to the "community" getting to speak to a real person without being on hold for an age was a real treat. I highly recommend them.

Holy Stone makes easy to learn and use beginner and intermediate low cost drones. Customer service is also very good, Highly recommended for first time drone pilots!

Holy Stone has amazing customer support. I bought a drone and it arrived with a damaged battery from shipping I'm guessing. They sent a new battery out asap. I was also having issues with the WIFI not working on the drone. While they were unable to get it working, they did offer to exchange it for me. The customer service people are amazing, and the response time is super-fast. More companies need to take note of their customer service. A+ Thank you

I had a total of 26 flights that were fantastic no complaints. 27th flight out of the clear blue sky hs720 took a 300ft free fall with no explaining. It's all on video as I was recording. Needless to say I'm out $250 that I will not put in this company again.