Very good purchasing experience for 2 wall lights. The Holloway of Ludlow staff were very helpful when I had a question about the lights prior to purchase and then the order was despatched and deliver... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good value, delivery took longer to arrive than larger retailers but I was happy to wait for the better price. Arrived in good condition and product as expected.
The order process was very simple. The price was extremely competitive and whilst the delivery time was a couple of weeks it was very clearly stated. The lamps I ordered arrived well packed with a rep... Se mere
Virksomheden har svaret
Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Holloways of Ludlow is a leading destination for the very best of British and European design. Founded in 1985, Holloways of Ludlow offers the very best design products coupled with first class service. With four stores in the UK, Bermondsey, Wimbledon Village, Winchester and Bath, customers can buy from Holloways of Ludlow safe in the knowledge that we have real stores and experienced staff on hand to help and support where needed. We put product knowledge at the heart of what we do. Our staff have deep technical knowledge of both lighting and furniture as well as advising aesthetics whilst helping our customers get the most of their budget. Holloways of Ludlow, as a family business, puts customer care front and centre and we are very proud of our excellent Trustpilot rating. With thousands of customers per month, things can occasionally go wrong and we pride ourselves on how we react and put things right. We carry one of the largest selections on quality design in Europe. We are trusted partners to over 300 of the very best brands including Hay, &tradition, USM, Ligne Roset, Knoll, Carl Hansen, Flos, Corston, Fritz Hansen, Vitra, Artemide, Case, Finn Juhl, The Conran Shop and many more. We also champion emerging design talent and love discovering new designers at international trade shows like Milan and Copenhagen. If you love contemporary and modern design you are in the right place. Visit us online or in one of stores today. Thank you. Mark Holloway
Our Promises
Buy with confidence
1. Get free shipping on all orders over £100. In-stock items are generally shipped within 24 hours. Larger items, such as furniture, will be booked in with you on date and at a time that suits you.
2. All of our products are supplied with manufacturer backed guarantees for quality and faults. Buy with confidence and peace of mind.
3. Our price beat guarantee means that we will beat any legitimate price offered by another UK retailer. We will not be beaten on price.
Kontaktoplysninger
Unit 4 Coder Road, SY8 1XE, Ludlow, Storbritannien
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Fremragende
598 anmeldelser
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Har besvaret 97 % af deres negative anmeldelser
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What a disgraceful service!!
Another broken promise and unacceptable communication
Following my previous review on 21 August, HOL stated that my correct Sky Grey stool would be delivered within 2–3 weeks. The Head of Operations also contacted me personally and assured me that he would ensure everything will go smoothly this time.
I was then asked to book a delivery slot, what I did for today. However, when I called HOL this morning to confirm everything was on track, I was told there would be no delivery and that the stool is now only expected to ship from Denmark on 25 September.
What is particularly unacceptable is that nobody contacted me to advise me of this delay. I had to chase them myself on the day of the supposed delivery.
This is not an isolated issue, but yet another problem in an already long chain of failures with this order, as detailed in my first review. Despite repeated assurances and escalation to the Head of Operations, I am still having to chase HOL for information and deal with broken promises.
Extremely disappointing and completely unacceptable.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Benito,
We’re very sorry for the experience you’ve had, particularly after the previous assurances you received and having arranged your day around a delivery that unfortunately did not take place. We completely understand your frustration.
We have now spoken directly with Kinetic and are pleased to confirm that a Sky Grey HAY Palissade Short Stool has been specifically allocated to your order. We have also ensured there will be a White Glove service, and Kinetic has been asked to contact you directly to arrange a new delivery date.
We sincerely apologise for the repeated delays, the lack of communication and the inconvenience this has caused. We appreciate that this has been a very disappointing experience, and we hope that having the correct stool now allocated and the upgraded delivery service will finally allow us to put this right.
As a further apology, we are also sending a complimentary gift to you.
Thank you for giving us the opportunity to resolve this.
Regards,
Holloways of Ludlow team
I never received the whole order and…
I never received the whole order and despite writing to the service department have never heard back from anyone at Holloways of Ludlows. Very disappointing
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Helle,
We’re very sorry to hear that you did not receive your complete order and, particularly, that you did not receive a response from our Customer Service team. We completely understand how disappointing and frustrating this must have been.
We would very much like the opportunity to look into this and get it resolved for you. Please contact us at customerservice@hollowaysofludlow.com with your order details, and we will ensure this is reviewed as a priority.
Please accept our sincere apologies for the service you have received.
Regards,
Holloways of Ludlow team
Overwhelmed by such prompt efficient…
Overwhelmed by such prompt efficient service. Thank you 🤩
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Susan
Thank you for your kind review. We’re pleased to know you received such prompt and efficient service. Providing a smooth and helpful experience is very important to us, and we’re always here if you need any further assistance.
Regards,
Holloways of Ludlow team
Such an easy shopping experience
Such an easy shopping experience. Frictionless online ordering - loved the online negotiation! Kept informed regarding delivery which was speedy. And of course happy with the item. Would definitely recommend. Thanks you! 57655
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Shopping
Thank you for your positive review.
It’s great to hear that you found the online ordering and negotiation process so easy, and that your delivery was speedy and well communicated.
We’re pleased you’re happy with your item and would recommend us, and we remain committed to providing a smooth, reliable service.
Regards,
Holloways of Ludlow team
Beautiful lights at a great price 😃
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Helen
Thank you for your lovely review.
We’re pleased you found the lights beautiful and well priced, offering a stylish way to enhance your home.
We remain committed to providing carefully selected designs at great value, and our team is here if you need any further assistance at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Competitive price and quick delivery.
Competitive price and quick delivery.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi David
Thank you for your positive review.
We’re pleased to hear you found our pricing competitive and enjoyed the benefit of quick delivery.
We remain committed to providing excellent service, and please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Brilliant form start to finish
Brilliant form start to finish, absolutely Love our table. Thank you so much 😊
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi A
Thank you for your lovely review.
We’re pleased to hear you absolutely love your table and enjoyed the service from start to finish.
We hope it remains a beautiful addition to your home, and please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Beautiful light
Beautiful product!
We are remodelling a bathroom in a very old coitage, it’s been quite difficult to find an over mirror light that isn’t either too twee or too modern.
Very quickly dispatched and beautifully packaged. I’d recommend this company to anyone.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Jodee
Thank you for your lovely review.
We’re pleased the over-mirror light feels like the right balance for your old cottage bathroom, and that it arrived quickly and beautifully packaged.
It’s wonderful to know you would recommend Holloways of Ludlow, and we remain committed to providing carefully selected products and dependable service.
Please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
Purchase of multiple Anglepoise Lamps
Three Anglepoise lamps and associated wall brackets came in a large single box. Actual packaging and packers in the large box mixed up / items 'hidden' - thought some bits were missing. Following good customer service from Laura, who was very helpful and professional, and subsequent message from warehouse - all resolved. Many thanks.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Andy
Thank you for your review and for sharing your experience with the Anglepoise lamps and wall brackets.
We’re pleased Laura and our warehouse team were able to clarify the packaging and resolve everything for you.
We’re sorry for the initial confusion and remain committed to providing helpful, professional service.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Excellent post delivery service
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Martin,
Thank you for your positive review.
We’re pleased to know you received excellent post-delivery service and support after your purchase.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Store staff in Bath were super helpful…
Store staff in Bath were super helpful and range of products on offer was excellent.
We were really pleased with the quality of the lights.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Stella,
Thank you for your lovely review.
It is great to hear that our Bath team were so helpful and that you were pleased with both the range and quality of our lighting.
We are committed to offering excellent products and service, and we are glad this made your shopping experience so positive.
Please contact us at customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Received my new light in good time and…
Received my new light in good time and safely packaged. Now fitted to my kitchen ceiling it casts beautiful patterns when switched on at night. Many thanks.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Marianne
Thank you for your lovely review. We’re pleased to hear that your new light arrived safely and on time, and that it creates such beautiful patterns in your kitchen at night.
We’re committed to providing carefully selected products and dependable service, and we’re delighted it has made such a difference to your home.
Regards,
Holloways of Ludlow team
Excellent prompt service and delivery
Excellent prompt service and delivery. High quality garden furniture. Communication with the delivery company was excellent
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Dw
Thank you for your positive review.
It’s great to hear that you were pleased with the prompt service, excellent delivery communication and the quality of your garden furniture.
We’re committed to providing well-made products and a smooth service, and we’re pleased everything arrived as expected.
Regards,
Holloways of Ludlow team
Fantastic customer service
Fantastic customer service from Alicia.
Professional with 100% product knowledge.
My lights were delivered quickly, packaged well and are very well made.
I will definitely use them again and would recommend them too.
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Rita
Thank you for your wonderful review.
We’re pleased to hear that Alicia provided professional and knowledgeable service, and that your lights arrived quickly, securely packaged and well made.
It’s great to know you would recommend us and use Holloways of Ludlow again.
If we can help with anything further, please contact customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Faultless in every respect
This review would probably be a lot shorter if the company did anything wrong! But the only adjective I can apply to it is "faultless".
I've now bought Spider wall lights from Holloways on two occasions.
The first time, when I opened the parcel, it looked as if one of my two lamp frames was missing. So I queried that with Customer Service. A few minutes later I realised that the second frame, being exactly like the first, was present, but I didn't see it.
Not only did Holloways contact me to clarify its location, its representative called me - before I had finished emailing them again to apologise for my false alarm - to make sure it was there.
And delivery on this occasion was extremely fast. Since I hadn't yet engaged an electrician to install the lights, this wasn't a matter of urgency, but I was pleased by the rapidity of Holloway's completion of the delivery.
The lamps were in perfect condition, too. This was the first time I received a product where the parts were already assembled, ensuring that all were present and accounted for.
I felt that the instruction diagrams could have been improved with a few labels to illustrate the relationship between each part. And Holloway's was very gracious about my comments. More importantly, they referred them to the manufacturer - who, in turn, took them to heart and even asked whether I would be willing to send them an image to clarify my remarks.
I was happy to do so, and Holloways couldn't have been more charming. So full marks for my post-delivery experience - both from Holloways and the manufacturer.
When I finally engaged an electrician, the installation couldn't have gone more smoothly. And the result is stunning! The only word to describe them is elegant.
Sadly, the reason I needed to place another order so soon was that the electrician couldn't repair one of the wall lights in my living room. So I needed to order a second pair of Spider lights - and I was very worried that Holloways might be sold out of them and unable to fill my order.
But - lucky me - I got the last two that Holloways had in stock. And I was shocked (pleasantly) to receive them only two days later.
Holloways's customer service is the best I have experienced from any retailer at any time over the past two decades. And, unlike other couriers from other delivery firms, the courier on both occasions followed my instructions to the letter. Had he, like others, simply dropped the parcel on my front doorstep, it would have been vulnerable to theft by any passerby. And if it had been stolen it's likely that the lights might not have been replaceable.
When I emailed Holloways to confirm the successful delivery I again received a charming response thanking me for my very positive comments.
So, the moral of this tale is this: If you are a potential Holloways customer reading this review, I can assure you that you will not be at all sorry for buying from Holloways. In my experience, the lighting products available from most retailers are - to put it mildly - simply so ugly that, no matter how much expense the customer has gone to, and how beautiful the environment in which their lights were hung, the final effect would be such that I, for one, wouldn't be able to live with it.
It makes me want to buy other goods from Holloways that I don't need right now and that my budget might not allow at present.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Marianne
Thank you for such a thoughtful and generous review.
We are delighted that your Spider wall lights arrived quickly, in perfect condition, and now look so elegant in your home.
It is especially lovely to hear that our customer service, delivery arrangements and follow-up with the manufacturer made your experience so positive.
Thank you for sharing your helpful feedback on the instructions, and please do get in touch if we can assist with anything further.
Regards,
Holloways of Ludlow team
Besvarelse fra Holloways of Ludlow
Hi Andrew
Thank you for your positive review.
It’s great to hear that you were pleased with our service and received your order quickly.
We’re committed to providing a smooth experience and reliable delivery, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
The company is professional agreed to…
The company is professional agreed to the return and we funded accordingly
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Glen
Thank you for your positive review.
We’re pleased that our professional service made the return process straightforward and that your refund was handled accordingly.
We remain committed to providing clear, reliable support throughout every purchase.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
The experience was good
The experience was good, only one of our covers was not delivered, but Holloways dealt with it well.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Pamela,
Thank you for your review and for letting us know that our team dealt with the missing cover well.
We’re pleased we could resolve the issue for you and remain committed to providing attentive service.
If you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Fantastic customer service
Fantastic customer service. Reliable delivery to the store. Good price.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi C
Thank you for your positive review.
It’s great to hear that you found our customer service reliable, with convenient delivery to the store and a good price.
We’re committed to providing excellent service and value, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
Excellent product excellent delivery…
Excellent product excellent delivery and customer service Thank you
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Ian
Thank you for your excellent review.
It’s great to know you were pleased with the product, delivery, and customer service you received.
We’re committed to providing high-quality products and a smooth experience, and we’re here if you need any further assistance.
Regards,
Holloways of Ludlow team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.