Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always helpful staff. Great range in store and you can order if they don't stock the item you want. It's great that there is still somewhere you can browse in store. There is still a demand for physic... Se mere
Virksomheden har svaret
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Se mere
Virksomheden har svaret
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Swansea
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Storbritannien
4,8
Fremragende
292 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
HMV had good pricing
HMV had good pricing, the site is easy to use and updates were very useful. I like the Metal section too, the staff in the Swansea store are easy to chat to.
7. december 2025
Besvarelse fra hmv (UK) - Swansea
Hi jeff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience
User friendly site. Speedy delivery to store, where the click and collect process was simple and swift.
3. december 2025
Besvarelse fra hmv (UK) - Swansea
Hello Chris
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
👍👍👍👍
Helpful staff who were welcoming, both when I made my orders and when I collected them.
3. december 2025
Besvarelse fra hmv (UK) - Swansea
Hi James
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Besvarelse fra hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb service
Superb service, ordered Live After Death by Iron Maiden ready for 40th anniversary and arrived on the day, postage was perfect and item is immaculate. 🤘🏻
3. december 2025
Besvarelse fra hmv (UK) - Swansea
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Swansea
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super quickest delivery always
Super quickest delivery as ever from hmv online, we always want our latest 4k UHD physical bluray movies quickly, and that is what hmv online do very well, and the packaging is always excellent. Keep up this great service to your customers, also the always great staff always helpful at the hmv Swansea store when buying instore for my vinyl and 4k UHD physical bluray movies.
13. november 2025
Besvarelse fra hmv (UK) - Swansea
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love the way it's setup at the moment…
Love the way it's setup at the moment can quickly look at everything that I want
11. november 2025
Besvarelse fra hmv (UK) - Swansea
Hi Tony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpfu staffl and assisted me with…
Very helpfu staffl and assisted me with a professional attitude
13. november 2025
Besvarelse fra hmv (UK) - Swansea
Hi Mr Rees
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Swansea
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Service excellent very helpful
21. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hi Mrs Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everytime I've been in the store all…
Everytime I've been in the store all the members of staff are really helpful
19. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hi Louise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered with many times and always send…
Ordered with many times and always send the items safely and efficiently. I will always recommend buying through HMV
15. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hi Chloe,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Experiences
The online store is just so simple to use with no issues, as for the delivery, its quick and efficient and is never late
10. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item in excellent condition even the…
Item in excellent condition even the packaging. Great customer service and fast delivery
13. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Swansea
Hello Sally,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and knowledgable service!
Friendly and knowledgable service!
Served by Tim - a real film enthusiast.
Altogether a very happy shopping experience.
Will be back soon!
2. oktober 2025
Besvarelse fra hmv (UK) - Swansea
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Swansea
Hi Stephen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
To send both items instead of sending…
To send both items instead of sending them separately, waste of journey
27. september 2025
Besvarelse fra hmv (UK) - Swansea
Hello,
We can send items separately depending on their availability and the packaging required. If items are sent separately we will advise this within our dispatch emails as only anything sent will be present, we will update you as soon as any dispatched items arrive in store and we have a 14 day holding time to allow multiple parcels to arrive so you can pick them up in 1 journey.
We do hope this helps.
Besvarelse fra hmv (UK) - Swansea
Hi AJC
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Dette er Trustpilot
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