I’ve never been to hvm before but I’m planning on going there soon! I just wanna ask a few questions before I do! 1. I’m a very huge K-pop fan and I like over 15 groups so I just wanna ask what g... Se mere
Virksomheden har svaret
Lokation
Skift lokation134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... Se mere
Virksomheden har svaret
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... Se mere
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Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Southend
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
134 - 146 High Street, SS1 1JX, Southend-on-Sea, Storbritannien
4,7
Fremragende
236 anmeldelser
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Besvarelse fra hmv (UK) - Southend
Hi Louise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :)
Polite staff
25. januar 2024
Besvarelse fra hmv (UK) - Southend
Hi Alexander
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The people in the southend store are…
The people in the southend store are always very kind, approachable and helpful. I love going in there and I know that if I can't find something then all I need to do is ask.
15. januar 2024
Besvarelse fra hmv (UK) - Southend
Hi Daniel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered late before Xmas and delivered…
Ordered late before Xmas and delivered as advised!
Great surprise for my family
26. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Jayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My order arrived quickly and was easy…
My order arrived quickly and was easy to collect, they kept me up to date regularly with where my order was.
15. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely product and quick delivery
12. december 2023
Besvarelse fra hmv (UK) - Southend
Hi KATY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop staff were helpful and the ordered…
Shop staff were helpful and the ordered goods arrived for collection very quickly
7. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
That staff were friendly and…
That staff were friendly and professional. They were aware of the item I was interested in purchasing and very helpful in enabling myself to order this and getting it delivered.
1. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Brenda
Thank you for leaving a 4 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, easy and friendly
Quick, easy and friendly. Also, good excuse to browse a store packed with goodies.
4. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Vince,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to use website
Easy to use website. Reasonable cost. Email notifications for collection. Easy to pick up in local store friendly server.
3. december 2023
Besvarelse fra hmv (UK) - Southend
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff are brilliant
Your staff are brilliant, the order was quick. Unfortunately the quality of the item was not up to scratch. Dolly Parton Rockstar, HMV exclusive set the vinyls had all torn through the top of record sleaves.
28. november 2023
Besvarelse fra hmv (UK) - Southend
Hi Rob
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Kind regards
Hmv here is always great
Hmv here is always great, staff is really helpful and they always have what i need
21. november 2023
Besvarelse fra hmv (UK) - Southend
Hi Millie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service when ordering…
Good customer service when ordering products and ensuring these would be received should any difficulties arise.
9. november 2023
Besvarelse fra hmv (UK) - Southend
Hi Leon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service always informed 👍
12. november 2023
Besvarelse fra hmv (UK) - Southend
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Losing customers, one argument at a time
About a year ago I walked into my local HMV and into the tail-end of an argument between the member of staff at the till and a customer. This ended with the customer storming out, vowing never to return and with the staff member calling out after him that he was glad that this man was never coming back. In hindsight, I wish that I had raised this with HMV.
Fast forward to September of this year: I was involved in a verbal altercation with the same member of staff, who refused to handover an item that I had purchased, and that I could prove I had purchased with multiple documents, none of which he cared to examine in detail. In addition, he was awkward, impolite and openly disrespectful. I felt as though I was being made to pay for a general unfocused frustration that he had with his job. Eventually he relented. As I turned to ask for a receipt for my purchase, he was already tossing it into the trash with an overhand lob. I will add at this point that I was a regular customer at the store, with the emphasis placed strongly on the word 'was'.
So what's the outcome of this debacle: I can't speak for the other customer. I will not hand money to someone who holds me in such open disdain. I will never set foot in that store again. That's a customer who, over the spread of 33 years, has spent tens of thousands of pounds in HMV.
I suffer nothing from this boycott. Physical media, much of it purchased at a lower price than in HMV, pours through my letterbox. My money circumvents the dying high-street and goes elsewhere.
My advice to HMV staff, from someone who has been employed in service roles in far more hostile environments, is that when you start treating customers as the enemy, you are on a downward spiral, and it is probably time to look for a new line of work.
15. september 2023
Uopfordret anmeldelse
Besvarelse fra hmv (UK) - Southend
Hi Mark, Thanks for taking the time to leave us a review.
We're sorry to hear you've had a negative experience in one of our stores. In order for us to investigate this incident further, can you please email Website.Service@hmv.co.uk with details of what happened and when. We will do our best to ensure visiting our stores is always a positive experience.
Really friendly staff!
Really friendly staff!!
Quick & efficient
Happy to help
Even helped us order an item that wasn’t in store
25. oktober 2023
Besvarelse fra hmv (UK) - Southend
Hello Gemma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Amazing easy and quick no stress…
Amazing easy and quick no stress definitely order again
23. oktober 2023
Besvarelse fra hmv (UK) - Southend
Hi Lisa
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery & everything correct.
21. oktober 2023
Besvarelse fra hmv (UK) - Southend
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The efficiency order was delt with and…
The efficiency order was delt with and email to say it was at shop to be collected
5. oktober 2023
Besvarelse fra hmv (UK) - Southend
Hi Phil
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful had to order what I needed…
Very helpful had to order what I needed and it came on time
7. oktober 2023
Besvarelse fra hmv (UK) - Southend
Hi Denise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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